Top 47 Guest service agent Jobs in Middletown Oh

Front Desk Agent
Aloft West Chester —West Chester, OH
- $15 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
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Front Desk Agent
Hilton Garden Inn Cincinnati/West Chester —West Chester, OH
- $13 - $15 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
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Front Desk Agent
Ivy Hospitality —West Chester, OH
- $13 - $16 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Hotel Front Desk Agent
Holiday Inn Express & Suites Dayton/South I-675 —Dayton, OH
- From $15 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
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9d
Front Desk Associate at The Marriott Cincinnati North
Crestview Management, LLC —West Chester, OH
- 8 hour shift
- Hotel
- High school diploma or GED
- In-person
- Dental insurance
- Paid time off
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1d
Guest Service & Sales Agent
Great Wolf Lodge —Mason, OH
- $15 an hour
- Weekends as needed
- Background check
- Pass drug screening
- High school diploma or GED
- Wellness program
- Health savings account
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4d
Front Desk Clerk
Shri Vinayak Corporatin —Middletown, OH
- $11 - $15 an hour
- Weekends as needed
- In person
- Hotel
- High school diploma or GED
- US work authorization
- Employee discount
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2d
Front Desk Agent
Candlewood Suites Cincinnati —Mason, OH
- $16.25 an hour
- Weekends as needed
- Hotel
- Ability to lift 25 pounds
- Entry level
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Guest Service Agent
Residence Inn by Marriott Dayton Beavercreek —Beavercreek, OH
- Full-time
- Residential
- Hotel
- High school diploma or GED
- Paid jury duty
- Paid holidays
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Hotel Front Desk Agent - 2nd Shift Part-time
Hampton Inn & Suites Cincinnati Union Centre —West Chester, OH
- $14 - $15 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Employee discount
- Flexible schedule
Quick Apply
3d
Front Desk Agent at the Marriott Cincinnati Northeast
Crestview Management, LLC —Mason, OH
- Hotel
- Negotiation
- Entry level
Quick Apply
Weekend Hotel Front Desk Agent (PT - 1st Shift)
Spooky Nook Sports Ohio LLC —Hamilton, OH
- Part-time
- 18 years or older
- Basic math
- Hotel
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3d
Guest Service Representative
Holiday Inn Express and Suites —Centerville, OH
- From $13 an hour
- Part-time
- No education required
- Hotel
- In-person
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Guest Services Representative (Front Desk Agent) - Birch Hill Suites
J&P Hospitality Management, LLC —Blue Ash, OH
- $12.50 - $14.00 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Desk Agent
Talent Haven HR —Dayton, OH
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Paid training
- Opportunities for advancement
Quick Apply
3d
Front Desk Agent
Courtyard by Marriott - Mason, Ohio —Mason, OH
- Weekends as needed
- Computer literacy
- Hotel
- Computer skills
- Flexible schedule
Quick Apply
Guest Service Representative
Home2 Suites by Hilton —Centerville, OH
- From $13 an hour
- Part-time
- No education required
- Hotel
- Cleaning
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Front Desk Supervisor -Hourly
HGI West Chester —West Chester, OH
- $16 - $18 an hour
- Weekends as needed
- Mid-level
- Hotel
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Courtyard by Marriott Dayton Beavercreek —Beavercreek, OH
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Paid jury duty
- Paid holidays
Quick Apply
Guest Service Representative
Marriott —Beavercreek, OH
- From $13 an hour
- Part-time
- No education required
- Hotel
- Cleaning
Quick Apply

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guest service agent jobs near middletown oh

Front Desk Agent

Aloft West Chester -
West Chester, OH

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Job Details

Part-time
$15 an hour

Benefits

Health savings account
AD&D insurance
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance
Pet insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Position: Front Desk Agent

Reports To: Front Office Leadership / Assistant General Manager / General Manager

Position Summary: The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner.

Pay Range: $15.00 based on experience and qualifications

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information.
Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members.
Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.
Assist with hotel shuttle or transportation services, ensuring timely and courteous service.
Assist guests with luggage upon arrival and departure.
Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
Be aware of and prepare for incoming VIP guests.
Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
Exhibit a positive and cooperative attitude as part of the team.
Communicate effectively with coworkers and contribute to a supportive work environment.
Handle and account for keys properly.
Understand and adhere to emergency procedures and security policies.
Ensure the confidentiality and protection of guest room numbers.
Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
Must maintain a neat, clean, and well-groomed appearance in accordance with company standards

Qualifications:

Education: High School diploma or equivalent.

Experience: Prior experience in a customer service role preferred.

Strong verbal and written communication skills.
Basic computer skills.
Knowledge of the hotel, its services, and the surrounding area.
Ability to stand for extended periods, up to 8 hours.
Ability to lift up to 15 lbs on occasion.
Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

Medical
Dental
Vision
Flexible Spending Account (FSA)
Health Savings Account (HSA)

Financial Security & Peace of Mind

Basic Life Insurance & AD&D
Voluntary Life Insurance
Voluntary Short-Term Disability
Voluntary Long-Term Disability
Critical Illness, Hospital Indemnity & Accident Plans
Pet Insurance
401(k) Retirement Plan

Time to Recharge

Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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