Top 3 Helpdesk specialist Jobs in Middletown Ri

Network Technician/Telecommunications Technician- Junior
Radiant Digital —Warwick, RI
- Call employer
- 1 year
- Communication skills
- Entry level
Quick Apply
9h
IT Support Specialist
U.S. District Court —Providence, RI
- From $55,905 a year
- Full-time
- Microsoft Word
- Background check
- Computer science
- Health savings account
- Health insurance
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Network Technician
Powersolv Inc —Warwick, RI
- $30 - $38 an hour
- Call employer
- Background check
- US work authorization
- Experience equivalent to degree accepted
Quick Apply
11h

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Handle service calls for hardware and software issues. Provide level of technical support, user training and troubleshooting for PC, hardware, software and all…

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helpdesk specialist jobs near middletown ri

Network Technician/Telecommunications Technician- Junior

Radiant Digital -
Warwick, RI

Quick Apply

Job Details

Contract
9 hours ago

Qualifications

Phone communication
Customer support ticket management
Ticketing system technical support

Full Job Description

About Beacon Systems, Inc

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.

Job Title: Network Technician/Telecommunications Technician - Junior

Location: Onsite - Warwick, RI

Duration: 5 Months plus

Job Description:

The Call Center Representative — Telecommunications Focus provides front-line customer support for voice, network, and communication-related issues. This role serves as the primary point of contact for employees, agencies, and partners seeking assistance with phone systems, call routing, voicemail, softphones, and basic connectivity problems. Representatives troubleshoot issues, document incidents, and escalate complex problems to telecommunications or infrastructure specialists.

Key Responsibilities

Answer incoming calls, tickets, and service requests related to telecommunications issues including:

Desk phones, softphones, headsets, and mobile endpoints
Voicemail, call forwarding, hunt groups, and auto-attendant issues
Basic Microsoft Teams Phone or legacy PBX support
Perform initial troubleshooting and provide step-by-step guidance to resolve common issues.
Create, classify, and update incidents within the ticketing system accurately.
Escalate unresolved or complex cases to Tier 2/Tier 3 telecom/network teams.
Communicate planned maintenance, outages, service changes, or updates to callers following predefined scripts.
Assist callers with password resets, account lockouts, and basic user profile or device provisioning steps when appropriate.
Monitor call queues, meet service-level targets, and maintain exceptional customer service quality.
Document recurring issues and recommend updates to knowledge base articles.
Collaborate with telecom engineers, network operations, and support managers to improve call flows and reduce repeat incidents.

Required Skills & Competencies

Strong customer-service mindset with clear verbal communication skills.
Basic understanding of telecommunications concepts (call routing, voicemail, softphone setup, PBX basics).
Ability to follow scripts, troubleshooting guides, and procedural checklists.
Comfort working with ticketing platforms (ServiceNow, Zendesk, or similar).
Ability to stay calm, patient, and professional under pressure.
Skilled at multitasking in a high-volume call-center environment.

Preferred Experience

Prior call-center or helpdesk support experience (1–3 years).
Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
Experience supporting state or public-sector technology environments.
Knowledge of basic networking fundamentals (LAN/WAN, Wi‑Fi troubleshooting).

Quick Apply

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helpdesk specialist jobs in middletown ri

Network Technician/Telecommunications Technician- Junior

IT Support Specialist

Network Technician

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