Top 8 Customer service manager Jobs in Midland, Mi

Sr Manager, Managed Library Services
Copyright Clearance Center —Midland, MI
- $95,000 - $105,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Continuous improvement
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Commercial Operations & Customer Service Director
Corning —Hemlock, MI
- $164,855 - $226,676 a year
- Full-time
- 5 years
- Supervising experience
- Senior level
- Paid parental leave
- Disability insurance
Customer Experience Manager
Five Below Inc —Bay City, MI
- From $16.73 an hour
- Full-time
- Mid-level
- Travel
- Leadership
- Health insurance
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11d

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Sr Manager, Managed Library Services

Copyright Clearance Center -
Midland, MI

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Job Details

Full-time
$95,000 - $105,000 a year

Qualifications

Managing customer accounts
Staff supervision
Customer relationship building
Team development
Bachelor's degree
Client management
Team motivation (leadership skill)

Full Job Description

We are seeking a Senior Manager, Managed Library Services, to lead the delivery of professional services for our pharmaceutical and life sciences clients. In this dynamic, vendor-side role, you will balance overseeing library support services, information science and business operations. You will directly manage a team of embedded information and records/document support professionals, ensuring all client deliverables meet Service Level Agreements (SLAs), contract requirements, and quality standards. This role will also have responsibility toward growth and development of the embedded staff.

As a key relationship manager, you will develop and maintain relationships with our clients and work across internal CCC functions—collaborating with IT, Legal, HR, and Sales—to support your staff, clients, and operations, to drive business growth, renewals and retention. This opportunity blends library, information management and commercial business expertise.

The selected candidate will work remotely; Midwest location preferred working Eastern time zone to support team collaboration and business hours.

Compensation range: $95,000 - $105,000

Other compensation: Performance bonus eligible

The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.

What you will be doing:

Operational oversight of assigned Information Management Services engagements as part of CCC’s professional services product offering
Collaborate cross-functionally to execute against client agreements, supporting renewal activities to ensure on time contract renewals
Provide day-to-day staff management, including performance feedback, professional development planning, and retention strategies to build a high-performing, motivated team.
Serve as the escalation point for employee relations matters, including concerns related to local work environment, team dynamics, and workplace conduct.
Oversee recruitment, onboarding, performance management, and career development initiatives to strengthen employee engagement and reduce turnover.
Champion a broader culture of learning, engagement, and continuous improvement by leading coaching and development initiatives across the department.
Advocate for staff by proactively assessing workload demands, identifying resource gaps, and escalating needs for additional headcount, contract modifications, or scope adjustments when needed
Develop and manage strong relationships with client sponsors to ensure client satisfaction and account retention

Requirements

Bachelor’s degree required, Master of Library Science (MLS) / Master of Library and Information Science (MLIS) degree preferred
Minimum of 3 years’ experience in a client facing role, supporting client accounts managing teams and guiding talent
Demonstrates strong business acumen and sound decision-making skills
Strong people management skills with proven ability to develop, direct, motivate and retain high-performing teams
Demonstrated experience managing and growing client relationships in research or corporate library preferred; pharmaceutical of life sciences experience a plus
Self-directed and motivated with ability to work in a collaborative environment; Excellent oral and written communication skills
Ability to travel up to 10%

A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage

When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.

CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law.

If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.

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customer service manager jobs in midland, mi

Sr Manager, Managed Library Services

Commercial Operations & Customer Service Director

Customer Experience Manager

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