Top 4 It service manager Jobs in Midland, Mi

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CLOUD SERVICES MANAGER
VTekis Consulting —Midland, MI
Bachelor’s degree, preferably in business, computer science, or a technical program. Problem/Issue, order tracking, help desk, incident, and configuration…

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Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year
Service Delivery Manager – Unified Communications & Video Conferencing
New Era Technology —New Albany, OH
Bachelor's degree in Information Technology, Business Administration, Telecommunications, or a related field (or equivalent experience).
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it service manager jobs near midland, mi

Job Description
Develop and implement strategies to continue our growth, including new products for managed
hosting, infrastructure as a service, cloud (virtualization), websites, and other application services.
- Monitor performance to ensure service delivery exceeds service level goals (SLAs).
- Lead IXN’s teams: Operations, 911.net® Security Operations Center, sales/channels,

Marketing, and Customer Service.
- Maintain and improve the business processes:
- Sales, Maintenance, and Service Delivery Tracking Systems.
- Product Management.
- Problem/Issue, order tracking, help desk, incident, and configuration management.
- Continual improvement (plan, execute, analyze and synthesize issues, manage
problems, and apply root-cause analysis to make data-driven decisions/improvements).
- Exceptional customer service and operational excellence, especially in privacy & security.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE, & ABILITIES
- Bachelor’s degree, preferably in business, computer science, or a technical program.
- 4+ years of experience leading teams that provide data hosting or SaaS.
- 2+ years of experience in budgeting and project management.
- Working knowledge of CRMs, cloud services platforms, and security protocols.
- Experience in marketing, sales, and directing project managers of IT services.
- Excellent communication (verbal, written, and listening) skills.