At Genuine Foods we create nourishing food environments at schools and workplaces through great-tasting and wholesome meals, made from genuine ingredients. We are a growing social enterprise that uses food to enhance health, productivity, and happiness. We believe that fresh, scratch-made food together with unparalleled service and meaningful enrichment programs can transform lives and build community. Food service management is what we do, but what we achieve together with our customers, our partners and our dedicated team goes beyond the plate.
JOB DESCRIPTION OVERVIEW
The Catering/Retail Manager plays an important operational, quality control, culinary, catering, and day-to-day leadership role. The Catering/Retail Manager helps the FSD with overseeing food service staff and service operations at a Higher Education location primarily in the Catering and retail service spaces and is an ambassador for Genuine Foods’ to grow and maintain relationships with customers and partners. This role has a strong emphasis on catering coordination, execution, and campus partner satisfaction, ensuring that all events reflect Genuine Foods’ culinary standards and hospitality values while supporting a positive campus experience.
The ideal candidate enjoys working in a team environment, has a strong customer service and culinary orientation, and has experience supervising others, managing events, and coordinating logistics. Most importantly, the Catering /Retail Manager is committed to Genuine Foods’ mission to use food to improve lives and build community and is passionate about serving students and educators. We are a fun and supportive team that values and respects each other. Genuine Foods is an equal opportunity employer.
ESSENTIAL RESPONSIBILITIES
Lead, manage, and inspire a diverse team of food service workers and cooks to ensure top-quality food and customer service is provided at the location
Act as the main liaison for all catering events, managing communication, logistics, and on-site coordination. Ensure that all food, beverages, and event materials are prepared, organized, and delivered on time to guarantee seamless execution.
Support the Food Service Director in setting the Genuine cultural tone in the account, meet regularly with the team and partners to ensure full transparency, understanding, safety, and accountability.
Serve as a representative/brand ambassador of the Genuine Foods team at the location, attend client and community engagement events as needed.
Collaborate with FSD to support account needs and solve problems by thinking through all angles and downstream impacts.
Drive and develop self and team to build strong relationships with clients and help achieve KPIs (profitability, safety, engagement, etc.).
Ensure compliance with applicable USDA, regional, state, and local policies governing meal and retail programs, along with safety and QA requirements; conduct audits and offer solutions for improvement.
Champion development, performance evaluations, succession planning, and focus on building single- and multi-unit management skills; have a full understanding of all roles within operation; support the team with tools and systems.
Perform all other duties as assigned.
Minimum 1 year of management experience in hospitality, food service, or a similar environment.
Strong desire to learn and develop management skills.
Previous experience in a leadership role with exposure to catering, customer service, people development, food services, etc.
Expert client relationship, influencing, presentation, listening, and communication (written and verbal) skills.
Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient.
Demonstrates initiative, ownership, multitasking, prioritization, and organization skills.
Proficient in the use of Microsoft Suite and other computer skills.
Bonus Potential
Paid Time Off, Holiday Pay
Medical, Vision & Dental benefits
401K plan
TRUSTWORTHINESS: We operate by our commitment to integrity, reliability, and consistency. Our clients deserve our very best—every single time.
PERSONAL ACCOUNTABILITY: We are creative problem-solvers who own our results and can immediately identify solutions. We learn from our mistakes. No excuses.
PEOPLE FIRST: We are first-and-foremost a people-centered organization. It's the backbone of hospitality. Every person matters and every person is seen.
TRANSPARENCY: We are proud to offer openness and candor in every aspect of our business—from service standards, to purchasing, to financials. That’s what successful partnerships are based on.
Genuine Foods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
