Top 15 Help desk technician Jobs in Midland, Tx

IT Technician
RK Pump & Supply —Midland, TX
- Full-time
- English
- Mid-level
- Databases
- Health savings account
- Health insurance
Quick Apply
Field Service Technician - Waco, TX
GLORY —Texas
- $20 - $27 an hour
- Weekends as needed
- Military
- Computer literacy
- Basic math
- Paid parental leave
- AD&D insurance
Quick Apply
Field Service Technician - Plano, TX
GLORY —Texas
- $20 - $27 an hour
- Weekends as needed
- Military
- Computer literacy
- Basic math
- Paid parental leave
- AD&D insurance
Quick Apply
Field Service Technician - Kingsville, TX
GLORY —Texas
- $20 - $27 an hour
- Weekends as needed
- Military
- Computer literacy
- Basic math
- Paid parental leave
- AD&D insurance
Quick Apply
Help Desk Technician I
Ranger Energy Services —Midland, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Help Desk Technician
FLATLAND HOLDINGS LLC —Midland, TX
- Computer Science
- Research
- Mid-level
Quick Apply
5d
Desktop Specialist
Computer Transition Services, LLC —Midland, TX
- From $20 an hour
- Full-time
- Research
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
10d
PT IT Customer Service Technician
MIDLAND COLLEGE —Midland, TX
- $15.50 an hour
- Extended hours
- Classroom
- Clean driving record
- Office
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Midland, TX
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

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help desk technician jobs near midland, tx

IT Technician

RK Pump & Supply -
Midland, TX

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Remote Desktop Protocol (RDP)
Hardware maintenance
Equipment troubleshooting
English
Customer inquiry handling
Databases
Computer hardware
Field engineering equipment configuration
Remote access software
Hardware support
RealVNC Viewer
macOS
Customer support
Hardware diagnostics
Mobile devices

Full Job Description

THIS IS NOT A REMOTE POSITION!!!!!

We are looking for a help desk technician to join our IT team to provide technical support and assistance to our users who have issues with their computer systems, software, or hardware. A help desk technician's main responsibilities include:

- Serving as the first point of contact for users seeking technical assistance over the phone, email, or chat

- Performing remote troubleshooting through diagnostic techniques and pertinent questions

- Determining the best solution based on the issue and details provided by users

- Walking the user through the problem-solving process

- Escalating unresolved issues to the next level of support personnel

- Providing accurate information on IT products or services

- Recording events and problems and their resolution in logs

- Following up and updating user status and information

- Passing on any feedback or suggestions by users to the appropriate internal team

- Identifying and suggesting possible improvements on procedures

To be successful in this role, help desk technician, one must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be user-oriented and patient to deal with difficult users. Willing to travel to locations and service computer systems, software, or hardware. Assist personnel with installation, configuration and ongoing usability of system hardware and software.
Offer daily operations and systems support to personnel.
Verify functionality of hardware and software components.
Troubleshoot hardware and software issues in person, remotely and via phone.
Assist employees with computer problems and answer their questions.

A help desk technician must have:

- Proven experience as a help desk technician or other customer support role

- Tech savvy with working knowledge of office automation products, databases, and remote control

- Good understanding of computer systems, mobile devices, and other tech products

- Ability to diagnose and resolve basic technical issues

- Proficiency in English (or other language specified by keywords)

- Excellent communication skills

- User-oriented and cool-tempered

You should have a high school diploma or equivalent and some relevant experience or certification in IT support.

If you are interested in this position, please apply at rksupply.net/careers

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk technician jobs in midland, tx

IT Technician

Field Service Technician - Waco, TX

Field Service Technician - Plano, TX

Field Service Technician - Kingsville, TX

Help Desk Technician I

Help Desk Technician

Desktop Specialist

PT IT Customer Service Technician

Now Hiring IT and Telecom Field Technicians

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