Top 18 Call center representative Jobs in Midland Tx

Call Center Representative I
My Community Credit Union —Midland, TX
- $16.50 - $18.62 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
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2d

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Call Center Representative I
My Community Credit Union —Midland, TX
The Call Center Representative I provides first‑call resolution to members by answering questions about accounts, products, and services while completing a…
$16.50 - $18.62 an hour
Quick Apply
2d

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Call Center Representative I

My Community Credit Union -
Midland, TX

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Job Details

Full-time
$16.50 - $18.62 an hour
2 days ago

Qualifications

Computer operation
Confidential information handling
Customer relationship building
Account maintenance
Phone communication
Loan document collection
Computer literacy
Account troubleshooting
Client rapport building
Client inquiry handling
Promoting bank products
Financial issue resolution
High school diploma or GED
Needs-based selling
Organizational skills
Computer skills
Assisting with digital banking services
Customer support for financial loans
Handling account queries
Escalation handling
Communication skills
Promoting bank services
Entry level
Bill payment support
Client interaction via phone calls

Full Job Description

MCCU is hiring a Call Center Representative I! Click the link below to review the complete job description.

Ideal Candidate:

You’ll thrive in this role if you enjoy helping members, problem‑solving in a fast‑paced environment, and delivering friendly, accurate service over the phone. You take pride in resolving requests on the first call whenever possible, communicate clearly, and handle sensitive information with professionalism and care.

What Sets You Apart

Service: Delivers friendly, efficient service while making complex topics easy to understand.
Attention: Processes transactions accurately and protects confidential member information.
Pride: Takes ownership of member requests and follows through to completion.
Value: Identifies products and services that genuinely meet member needs.
Advocate: Works collaboratively with teammates and follows policies, procedures, and compliance standards.

What You Bring to the Role

Six months to two years of call center, customer service, or financial services experience
High‑volume inbound call experience preferred
Graduation from an accredited high school or GED
Strong communication and active listening skills
Ability to multi‑task, retain product knowledge, and stay calm under pressure
Strong attention to detail and organizational skills
Comfort navigating computer systems and digital tools

A Preview of What Joining Us as a Call Center Representative I Looks Like

The Call Center Representative I provides first‑call resolution to members by answering questions about accounts, products, and services while completing a variety of transactions accurately and efficiently. This role supports members with online banking, loan payments, bill pay, travel notices, account maintenance, and general troubleshooting.

Representatives actively listen to understand member needs, resolve concerns within their authority, and escalate issues appropriately. The role also includes identifying opportunities to cross‑sell relevant products and assisting with loan requests by gathering and documenting information for underwriting.

The Impact Behind This Role

Deliver a positive, consistent member experience on every call
Support members with timely, accurate account service
Strengthen member relationships through trust and professionalism
Contribute to department goals through reliability and performance
Represent MCCU’s values in every interaction

To learn more about our company, culture, and the benefits we offer, please click here.

Please note: This posting is not intended to serve as a full job description and does not outline all essential duties, responsibilities, or requirements of the role. For complete detailed information about this position, please refer to the linked job description at the bottom of this posting.

MCCU is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department at (432) 687-8415.

All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

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Call Center Representative I

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