Top 28 It support Jobs in Midland Tx

IT Support Manager
SOUTHWEST BANK —Odessa, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
4d
Field Service Technician
Advent Global Solutions, Inc. —Midland, TX
- $25.61 - $32.00 an hour
- Weekends as needed
- Computer science
- Microsoft Excel
- Microsoft Access
- Employee assistance program
Quick Apply
Help Desk Technician
COMMUNITY NATIONAL BANK —Midland, TX
- Overtime
- Office
- Databases
- Trade school
Quick Apply
11d
Help Desk Technician
MIDLAND INDEPENDENT SCHOOL DISTRICT —Midland, TX
- Full-time
- 5 years
- Computer literacy
- Office
Systems Analyst I - System Administration
ONEOK —Midland, TX
- $77,000 - $115,000 a year
- Full-time
- Computer Science
- Basic math
- Research
Desktop Specialist
New Charter Technologies —Midland, TX
- From $20 an hour
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Desktop Support Technician
Noblesoft Technologies Inc —Midland, TX
- $20 - $22 an hour
- Contract
- Microsoft Outlook
- Mid-level
- In-person
Quick Apply
6d
IT Technician
The Kent Companies —Midland, TX
- Overtime
- Research
- Mid-level
- Office
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Midland, TX
- $17.50 - $23.63 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
IT Field Support Technician
Northstar Energy Services —Midland, TX
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Health savings account
- Health insurance
IT Field Support Technician
Quanta Services —Midland, TX
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Health savings account
- Health insurance
Information Technology (IT) Technician
AST SpaceMobile —Midland, TX
- On call
- Mid-level
- Office
- High school diploma or GED
Quick Apply
IT Support Engineer L1
Brenntag North America LLC —Midland, TX
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health insurance
Quick Apply
Desktop Engineer
Wizard communications Pvt Ltd —Odessa, TX
- $25 - $30 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
8d
IT Job Site Support Technician
Saulsbury Industries —Odessa, TX
- Full-time
- Background check
- Mid-level
- Office
Quick Apply
5d
End User Support Specialist - Temp
City of Midland, TX —Midland, TX
- $15 an hour
- Temporary
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Health insurance
Manufacturing IT Technician
AST SpaceMobile —Midland, TX
- On call
- Oracle
- Mid-level
- High school diploma or GED
Data Center Technician, Human Resources
Amazon Data Services, Inc. —Midland, TX
- $27.98 - $48.99 an hour
- 8 hour shift
- Computer science
- Computer Science
- Up to 50% travel
- Employee assistance program
- 401(k) matching
Technical Support Specialist
Levare —Midland, TX
- $65,825.60 - $98,738.40 a year
- Full-time
- Computer science
- Computer Science
- Engineering
- Disability insurance
- Health insurance
Quick Apply
Technical Advisor
Lufkin US Acquisition Company LLC —Odessa, TX
- Mid-level
- Driving
- Travel
Quick Apply

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IT Support Manager

SOUTHWEST BANK -
Odessa, TX

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Vendor relationship building
Productivity software support

Full Job Description

Job Purpose

The IT Support Manager is responsible for delivering exceptional technical support services across the bank while providing leadership and oversight for the Help Desk team. This position serves as a working manager, performing advanced technical support functions, supervising Help Desk staff, coordinating vendor relationships, and supporting technology initiatives that enhance operational efficiency and customer service.

The IT Support Manager ensures timely resolution of technical issues, promotes exceptional internal customer service, assists with IT operations, and contributes to technology projects that support the bank's strategic objectives.

Key Responsibilities

Help Desk Leadership & Team Supervision

Provide day-to-day leadership, guidance, and support for Help Desk personnel.
Oversee workload distribution, ticket assignments, and service prioritization.
Monitor team performance and ensure consistent service levels across all bank locations.
Mentor, train, and develop Help Desk staff to enhance technical and customer service skills.
Assist with recruiting, onboarding, and evaluating Help Desk team members.
Establish and maintain support procedures, standards, and documentation.

Technical Support & Escalation

Serve as the escalation point for complex technical issues affecting bank operations.
Provide hands-on support for hardware, software, networking, telecommunications, and banking applications.
Troubleshoot and resolve issues related to computers, printers, phones, mobile devices, Microsoft 365, and other business systems.
Support user account administration, access management, and workstation deployments.
Assist with maintaining endpoint security and compliance requirements.
Participate in after-hours support activities when necessary.

Vendor Management

Coordinate relationships with technology vendors, service providers, and support partners.
Open, manage, and track vendor support cases through resolution.
Monitor vendor performance and escalate issues as needed.
Assist with vendor renewals, contracts, and technology evaluations.
Coordinate equipment purchases, installations, and service requests.

IT Operations

Monitor Help Desk metrics and identify opportunities to improve service delivery.
Ensure support tickets are accurately documented and resolved in a timely manner.
Maintain IT inventory records and asset management processes.
Support software deployments, system upgrades, patch management, and maintenance activities.
Assist in maintaining business continuity and disaster recovery readiness.

Project Management & Special Projects

Lead or participate in technology projects including software implementations, infrastructure upgrades, system migrations, and process improvements.
Coordinate project activities between business units, vendors, and IT staff.
Assist with testing, documentation, training, and deployment efforts.
Recommend process improvements and technology solutions that increase operational efficiency.
Perform other technology-related duties and special projects as assigned.

Education / Qualifications / Experience

Bachelor's degree in Information Technology, Computer Science, or related field preferred.
Equivalent combination of education, certifications, and experience may be considered.
Minimum of 2-5 years of progressively responsible IT support experience.
Previous leadership, mentoring, or supervisory experience preferred.
Experience supporting Microsoft Windows, Microsoft 365, networking, endpoint management, and business applications.
Experience working with third-party technology vendors.
Banking or financial services technology experience strongly preferred.

Competencies

Technical problem-solving
Attention to detail and accuracy
Excellent verbal and written communication
Customer service orientation
Time management and task prioritization
Adaptability and learning agility
Confidentiality and professionalism
Team collaboration and independence

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times.
Occasional travel between bank locations may be required.
Must be able to bend, crouch, and crawl when installing or troubleshooting hardware.
Manual dexterity to operate tools, computers, and standard office equipment.

Apply Now

Refine Your Search

it support jobs in midland tx

IT Support Manager

Field Service Technician

Help Desk Technician

Help Desk Technician

Systems Analyst I - System Administration

Desktop Specialist

Desktop Support Technician

IT Technician

Geek Squad Agent (Retail Store)

IT Field Support Technician

IT Field Support Technician

Information Technology (IT) Technician

IT Support Engineer L1

Desktop Engineer

IT Job Site Support Technician

End User Support Specialist - Temp

Manufacturing IT Technician

Data Center Technician, Human Resources

Technical Support Specialist

Technical Advisor

I want to receive the latest job alert for it support in midland tx

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