Top 12 Financial services remote customer support Jobs in Midlothian, Va

Customer Service Associate
The Travelers Companies, Inc. —Richmond, VA
- $37,400 - $61,600 a year
- Monday to Friday
- Hybrid work
- High school diploma or GED
- Children
- Communication skills
- Wellness program
- Paid holidays
Client Services Representative II- 2nd Shift
Bank of America —Richmond, VA
- $25.00 - $27.63 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- 1 year
Customer Care Advisor I
Primis Bank —Ashland, VA
- 8 hour shift
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Writing skills
2d
Contact Center Account Consultant I
Virginia Credit Union —Midlothian, VA
- Full-time
- Computer literacy
- Writing skills
- High school diploma or GED
Quick Apply
Contact Center Specialist I
Argent Federal Credit Union —Chesterfield, VA
- Full-time
- Entry level
Quick Apply
Customer and Merchant Advocacy Team (CMAT) Case Agent
Koalafi —Richmond, VA
- $48,000 - $59,000 a year
- Evenings as needed
- Basic math
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Quick Apply
Senior Director, Servicing Operations
Mission Lane —Richmond, VA
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Customer and Merchant Advocacy III Agent
Koalafi —Richmond, VA
- $48,000 - $59,000 a year
- Office
- Continuous improvement
- Financial services
- Commuter assistance
- Paid holidays
Quick Apply
FHA Mortgage Origination Representative
Contact Government Services, LLC —Richmond, VA
- $37,000 - $42,000 a year
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Café Ambassador - Carytown
Capital One —Richmond, VA
- Weekends as needed
- Google Workspace
- High school diploma or GED
- Fair chance
- Paid parental leave
- Disability insurance

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Consumer Support Unit - Consumer Support Associate
Phillips & Cohen Associates Ltd. —Gahanna, OH
Administrative or Customer Service experience required (1-3 years in the financial services field preferred). Promptly and accurately fulfill consumer requests…
$18 an hour
Quick Apply
12d
Client Advocate
greenpath, inc. —Columbus, OH
Answer high‑volume inbound calls from prospective clients (typically 80–100 calls per day-average 5 minutes per call). A private, enclosed room with a door.
$15.00 - $17.57 an hour
Quick Apply

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Customer Service Associate

The Travelers Companies, Inc. -
Richmond, VA

Apply Now

Job Details

$37,400 - $61,600 a year

Benefits

Wellness program
Paid holidays
Paid time off
Pension plan
401(k) matching
Benefits from day one

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$37,400.00 - $61,600.00

Target Openings

What Is the Opportunity?

Do you have a strong desire to help others? Can you provide a superior customer experience while maintaining a high level of professionalism and productivity? As the first contact for customers, agents, brokers and/or internal business partners, the Operations Customer Service team at Travelers play a key role in providing a positive experience. In the role of Customer Service Associate, you will handle a high volume of customer inquiries, primarily via inbound calls, in an accurate and efficient manner while demonstrating empathy and resolving their needs. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers.

Schedule Details:
During training, your schedule will fall between the hours of 8:00 a.m. - 5:00 p.m. Monday - Friday.
Your schedule following training will fall between the hours of 8:00 a.m. – 5:00 p.m. Monday through Friday.
The target start date is October 19, 2026.

Pay Details:
This position offers a starting base salary of $46,500
Eligible for Full Benefits on day one of employment.
Quarterly financial awards are offered, based on performance.

What Will You Do?

Successfully complete applicable new hire training.
Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed. As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
Navigate multiple systems and platforms simultaneously while interacting with the customer.
Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
May support departmental projects and initiatives and take on other developmental opportunities.
Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Prior customer service experience.
Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer’s needs.
Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously.
Ability to analyze information and think critically to make informed decisions.
Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment.
Flexibility and resiliency to navigate change.
Desire to continuously acquire new skills and knowledge.

What is a Must Have?

High school diploma or GED.

What Is in It for You?

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Apply Now

Refine Your Search

financial services remote customer support jobs in midlothian, va

Customer Service Associate

Client Services Representative II- 2nd Shift

Customer Care Advisor I

Contact Center Account Consultant I

Contact Center Specialist I

Customer and Merchant Advocacy Team (CMAT) Case Agent

Senior Director, Servicing Operations

Customer and Merchant Advocacy III Agent

FHA Mortgage Origination Representative

Café Ambassador - Carytown

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