Top 100 Crisis manager Jobs in Midlothian Tx

Customer Care Project Manager
JCPenney —Dallas, TX
- $81,000 - $135,000 a year
- Microsoft Excel
- Mid-level
- Analysis skills
- Store discount
- Paid holidays
9d
Regional Sales Manager, Acute Care - Lone Star Region
Stryker —Dallas, TX
- $138,000 - $151,800 a year
- Full-time
- Clean driving record
- Driver's License
- Bachelor's degree
- Health savings account
- AD&D insurance
13d
RN/SW Case Manager
Texas Health Hospital Mansfield —Mansfield, TX
- $24.47 - $62.59 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Computer literacy
- Paid parental leave
- Disability insurance
Behavioral Health Care Team Manager
Reema Health —Dallas, TX
- $78,000 - $83,000 a year
- Weekends as needed
- Hybrid work
- Background check
- 18 years or older
- Pass drug screening
- Mileage reimbursement
- Paid parental leave
Quick Apply
9d
Care Manager
Morada Cedar Hill —Cedar Hill, TX
- $15 - $16 an hour
- 18 years or older
- High school diploma or GED
- CNA
- Paid training
- Paid holidays
Quick Apply
Territory Manager, Vision Care - NW Dallas, Texas
Bausch + Lomb —Dallas, TX
- $95,000 - $115,000 a year
- Driver's License
- Bachelor's degree
- Driving
- Paid holidays
- Disability insurance
6h
Patient Care Manager - $5,000 Sign On Bonus
Heart to Heart Hospice —Cleburne, TX
- Full-time
- Nursing
- RN License
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
Nurse Manager of Critical Care (Medical ICU)
Texas Nursing Services —Dallas, TX
- $84,849 - $127,274 a year
- Full-time
- Nursing
- RN License
- BLS Certification
- Relocation assistance
- Health insurance
Quick Apply
Case Manager
ClearSky Rehabilitation Hospital of Mansfield, LLC —Mansfield, TX
- Full-time
- Clean driving record
- Hospital
- Word processing
Quick Apply
12h
Field Care Manager, LTSS (LVN) - Local Travel Required N/NE Dallas
Molina Healthcare —Dallas, TX
- $24.00 - $46.81 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- LVN
- Health insurance
Rapid Rehousing Case Manager
Center for Transforming Lives —Fort Worth, TX
- Full-time
- Mid-level
- Windows
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
13d
RN Case Manager- Chronic Care Management
Belle, LLC —Dallas, TX
- $70,000 - $80,000 a year
- Full-time
- Remote
- Spanish
- RN License
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Case Manager
The Family Place —Dallas, TX
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Case Manager (Sunday thru Thursday 8a-5p)
American Addiction Centers —Grand Prairie, TX
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Field Care Manager, LTSS (RN) - Local Travel Required
Molina Healthcare —Cedar Hill, TX
- $26.41 - $51.49 an hour
- Full-time
- Bilingual
- Nursing
- Microsoft Excel
- Health insurance
1d
Case Manager
Calabri Health LLC —Dallas, TX
- $18 - $25 an hour
- Choose your own hours
- Hybrid work
- Microsoft Word
- Nursing
- Microsoft Excel
- Flexible schedule
Quick Apply
PRN Case Manager
ClearSky Rehabilitation Hospital of Mansfield, LLC —Mansfield, TX
- 8 hour shift
- Clean driving record
- Hospital
- Word processing
Quick Apply
Case Manager II PRN Days
Kindred Hospital Tarrant County - Arlington —Arlington, TX
- PRN
- Master of Social Work
- Nursing
- RN License
Health Care Marketing Strategy Manager
Deloitte —Dallas, TX
- $163,400 - $322,100 a year
- Full-time
- Management
- Presentation skills
- Travel
3h
RN Case Manager
Medical City Arlington —Arlington, TX
- Weekends as needed
- Mid-level
- 2 years
- Employee stock purchase plan
- Disability insurance
Quick Apply

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Customer Care Project Manager

JCPenney -
Dallas, TX

Apply Now

Job Details

$81,000 - $135,000 a year
9 days ago

Benefits

Store discount
Paid holidays
Health insurance
Dental insurance
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Stakeholder relationship building

Full Job Description

Overview

Project Manager Customer Care

The Project Manager, Customer Care is responsible for leading and executing strategic initiatives that drive operational excellence, technology innovation, and business transformation within the Customer Care Contact Center. This role partners closely with cross-functional stakeholders, vendors, and senior leadership to deliver projects that enhance the customer and associate experience, improve efficiency, reduce costs, and maximize return on investment. This position needs to seamlessly operate at both the strategic and tactical levels, possessing strong project management expertise, outstanding communication skills, and the ability to analyze complex data to identify opportunities, mitigate risks, and drive informed business decisions.

Primary Responsibilities

Project & Program Management - Lead end-to-end project management for Customer Care initiatives, including technology enhancements, process improvements, vendor integrations, and multi-brand strategic programs. Develop, maintain, and execute comprehensive project plans, timelines, resource allocations, budgets, and deliverables. Monitor project progress, identify risks and dependencies, implement mitigation strategies, and ensure successful project delivery within scope, budget, and timeline. Apply change management and governance practices to support evolving business priorities and project requirements. Drive continuous improvement by identifying efficiencies, cost-saving opportunities, and operational enhancements that improve customer and associate experiences.
Business Analysis & Continuous Improvement - Analyze operational and project-related data to identify trends, performance gaps, and opportunities for improvement. Recommend and implement solutions that improve service quality, productivity, customer satisfaction, and associate engagement. Support broader company initiatives and strategic priorities through thoughtful analysis, planning, and execution.
Stakeholder Management - Partner with business leaders and key stakeholders to define project objectives, align priorities, and support strategic decision-making. Build and maintain strong relationships with internal teams, external vendors, and third-party partners to ensure successful collaboration and project outcomes. Facilitate communication across functions, ensuring all stakeholders remain informed, engaged, and aligned throughout the project lifecycle. Manage vendor performance, contracts, and partnerships while identifying opportunities to create synergies and optimize investment.
Reporting & Executive Communication - Prepare and deliver project status updates, business reviews, and executive presentations for senior leadership. Escalate risks, issues, and critical decisions in a timely and solutions-oriented manner. Provide data-driven insights, recommendations, and action plans to support business objectives and operational performance.

Core Competencies & Accomplishments

Bachelor’s degree in business, technology, project management, operations, related field or equivalent experience.
1–3 years of project management experience, preferably within a customer care contact center operation, technology, or a related environment.
Prefer PMP certification or progress toward PMP certification and experience managing vendor relationships and third-party partnerships.
Experience coordinating cross-functional projects involving multiple stakeholders and competing priorities.
Strong analytical and problem-solving abilities with the ability to make data-driven recommendations.
Excellent verbal, written, presentation, and stakeholder management skills.
Experience with Workforce Management (WFM) tools and customer service technologies. Familiarity with Agile, Waterfall, or hybrid project management methodologies.
Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
Experience using project management platforms and collaboration tools.
Competencies: Customer Focus, Embrace Accountability, Strategic Thinking, Drive Execution, Collaborate Effectively, Cultivate Learning

What You Get

Enjoy a rewarding career at Catalyst Brands, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at some of America's most iconic brands.

Benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and a generous associate merchandise discount.
Growth and Development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
Collaborative Culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.

About Catalyst Brands

Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success with five iconic brands together under a unified powerhouse portfolio to celebrate the essence of American style. We are leveraging our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst Brands we are united in one shared purpose: We exist to ignite America’s most beloved retail brands to make fashion accessible to all. For more opportunities to join our team please visit our careers page.

Pay Range

USD $81,000.00 - USD $135,000.00 /Yr.

Apply Now

Refine Your Search

crisis manager jobs in midlothian tx

Customer Care Project Manager

Regional Sales Manager, Acute Care - Lone Star Region

RN/SW Case Manager

Behavioral Health Care Team Manager

Care Manager

Territory Manager, Vision Care - NW Dallas, Texas

Patient Care Manager - $5,000 Sign On Bonus

Nurse Manager of Critical Care (Medical ICU)

Case Manager

Field Care Manager, LTSS (LVN) - Local Travel Required N/NE Dallas

Rapid Rehousing Case Manager

RN Case Manager- Chronic Care Management

Case Manager

Case Manager (Sunday thru Thursday 8a-5p)

Field Care Manager, LTSS (RN) - Local Travel Required

Case Manager

PRN Case Manager

Case Manager II PRN Days

Health Care Marketing Strategy Manager

RN Case Manager

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