Top 370 Service delivery director Jobs in Midlothian Va

Business Relationship Manager (BRM) Leader
Chesterfield County, VA —Chesterfield, VA
- $103,678 - $158,109 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
Support Services Director - Nonprofit - 5 Years Exp.
YWCA Richmond —Richmond, VA
- $75,000 - $85,000 a year
- Full-time
- LMFT
- Pass drug screening
- Licensed Clinical Social Worker
- Health insurance
- Dental insurance
Quick Apply
Senior Site EHS Manager
Amazon.com Services LLC —Richmond, VA
- $149,600 - $202,400 a year
- Weekends as needed
- 7 years
- Ability to climb stairs
- Analysis skills
- AD&D insurance
- Health insurance
Employee Benefits Manager
Virginia Farm Bureau —Richmond, VA
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- 3 years
- Analysis skills
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
Housing Services Director - Non-Profit -5 Years Experience Required
YWCA Richmond —Richmond, VA
- $70,000 - $80,000 a year
- Full-time
- Pass drug screening
- Master's degree
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Special Education Teacher (Villa Education Center)
St. Joseph's Villa —Richmond, VA
- Full-time
- School experience
- Classroom
- Microsoft Excel
Prop Master
Ampa Events —Henrico, VA
- $60,000 - $72,500 an hour
- Weekends as needed
- Background check
- CAD
- 5 years
- Health insurance
- Paid time off
Quick Apply
7d
Sr Director, Accessibility Services
University of Richmond —Richmond, VA
- $77,854 - $121,659 a year
- Full-time
- 7 years
- Doctoral degree
- Experience working with individuals with disabilities
3d
Youth Community Engagement Specialist (DSP)
Unity Youth Services LLC —Petersburg, VA
- $16 - $18 an hour
- Part-time
- Background check
- Adults
- HIPAA
Quick Apply
Crisis Services Director
YWCA Richmond —Richmond, VA
- $70,000 - $80,000 a year
- Full-time
- Pass drug screening
- Residential
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Nurse Coordinator
Choice Respect Independence - CRi —Richmond, VA
- From $93,600 a year
- Full-time
- Nursing
- RN License
- English
- Paid training
- Health insurance
Quick Apply
RN Supervisor
Regirer Park Health & Rehab Center —Henrico, VA
- $45 an hour
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Health savings account
- Health insurance
Quick Apply
Director of Operations
Everforth, Cybercoders —Henrico, VA
- $120,000 - $180,000 a year
- Full-time
- Construction site
- Engineering
- ERP systems
- Paid jury duty
- Paid holidays
Quick Apply
Asst Director Student Engagement and Bonner Scholars Program
University of Richmond —Richmond, VA
- $50,461 - $66,851 a year
- Weekends as needed
- School experience
- Microsoft Excel
- Microsoft Outlook
Licensed Practical Nurse (LPN)
Autumn Care of Mechanicsville —Mechanicsville, VA
- $31 - $33 an hour
- Part-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Health savings account
- Health insurance
Quick Apply
RN Supervisor
Autumn Care of Mechanicsville —Mechanicsville, VA
- $47 - $49 an hour
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Health savings account
- Health insurance
Quick Apply
RN Charge Nurse
Autumn Care of Mechanicsville —Mechanicsville, VA
- $40 - $45 an hour
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Health savings account
- Health insurance
Quick Apply
Lifestyle Assistant - PRN - Arden Courts Richmond
Arden Courts —Midlothian, VA
- PRN
- English
- High school diploma or GED
- Entry level
- Paid holidays
- Employee assistance program
Service Delivery Director - Membership
YMCA of Greater Richmond —Richmond, VA
- $45,043 - $50,650 a year
- Weekends as needed
- Management
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8h
Director of Therapies Services
Johnston-Willis Hospital —Richmond, VA
- $96,137.60 - $153,816.00 a year
- Full-time
- 1 year
- Senior level
- Leadership
- Employee stock purchase plan
- Disability insurance
Quick Apply
2d

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Business Relationship Manager (BRM) Leader

Chesterfield County, VA -
Chesterfield, VA

Apply Now

Job Details

Full-time
$103,678 - $158,109 a year

Qualifications

Staff supervision
Team supervision
Employee relationship building

Full Job Description

Minimum Qualifications

Position Purpose

The Business Relationship Manager (BRM) Leader (Manager II) leads a team of business relationship professionals who serve as the primary strategic liaisons between county agencies and central IST services. This role ensures that county departments have the technology, data infrastructure, and process improvements required to deliver public services efficiently. A critical component of the role is building and sustaining strong, trust-based relationships with stakeholders at all levels – county staff to administrators - of the organization.

The role facilitates the BRM function, which requires documenting, maintaining, and continuously evolving multi-year capability roadmaps across county departments and operational functions, ensuring alignment with enterprise architecture, data strategies, and Federal, State and Local regulatory considerations. The BRM Manager also provides thought leadership on emerging trends, such as advancements in technology capabilities, and advanced analytics, helping the business proactively leverage technology innovation to remain at pace with evolving constituent needs.

To be successful, the BRM Leader must have the ability to balance and advance high-level business-technology strategic planning, team leadership, and escalation management to maximize productivity and return on the county's technology investments.

Core Responsibilities

1. Team Leadership & Supervision (40%)

Direct Operations: Supervise daily activities of the BRM team, including workload distribution, performance evaluations, and professional development.
Coaching: Mentor staff on conflict resolution, stakeholder engagement, public sector compliance, and project discovery techniques.
Standardization: Establish standardized templates and frameworks for partner area business cases, technology roadmaps, and intake processes.
Relationship Management Platform Owner: Serves as the product owner for the relationship management platform and its lifecycle management, including assuring currency of internal partner profiles, strategic priorities, account activity journal, partner satisfaction scores, BRM delivery performance, and up-to-date linkage to the project portfolio system.

2. Strategic Partner Alignment (30%)

Technology Roadmaps: Collaborate with county partner directors to co-create multi-year capability roadmaps that reflect business strategy, regulatory requirements, and enterprise architecture principles and that align with the Board of Supervisors' strategic goals.
Demands & Intake: Oversee and helps to shape the IT demand pipeline, ensuring partner requests are clearly defined, vetted, and prioritized against overall county resources. Maintain a living roadmap that guides annual planning, budgeting, and sequencing of initiatives for each supported department.
Cross-Partner Collaboration: Identify opportunities for extensible service offerings and multi-partner systems to eliminate redundant technologies and save taxpayer funds.

3. Stakeholder & Escalation Management (20%)

Primary Escalation: Serve as the chief escalation point for partner leaders when service delivery issues impact critical county operations.
Expectation Management: Balance partner expectations against IST operational limits, budgeting constraints, and cybersecurity policies.
Governance Representation: Participate in county-wide technology governance committees to advocate for partner needs and policy compliance.

4. Capital Budgeting & Value Realization (10%)

CIP Support: Assist agencies in drafting business cases for Capital Improvement Program (CIP) funding and annual budget cycles.
ROI Tracking: Measure and report on the post-implementation success and public value of technology projects.

Perform other work as required.

Knowledge, Skills, and Abilities (KSAs)

Public Sector Knowledge: Understanding of local government structures, public procurement rules, and open records regulations (e.g., FOIA).
Strategic Consulting: Ability to translate complex public service challenges into actionable IT requirements.
Influence & Diplomacy: Skill in navigating complex political environments and building consensus among disparate partner leaders.
Financial Literacy: Familiarity with government budgeting practices, municipal funds, and cost-benefit analysis.

Minimum Qualifications, Education & Experience

Degree: Bachelor's degree in Business Administration, Public Administration, Information Technology, or a closely related field.
Experience: Bachelor’s degree in Business Administration, Public Administration, Information Technology, or a closely related field, or any equivalent combination of education, experience, and/or training sufficient to demonstrate the required knowledge, skills, and abilities.
5+ years of progressive experience in IT, business relationship management, or business systems roles, with at least three of direct supervisory or team leadership experience managing and developing technical staff..
Master’s degree in Public Administration (MPA) or MBA may substitute for 1 year of non-supervisory experience.
Strong communication skills (verbal, written, and presentation), with experience conveying information and engaging at all levels of staff and management.
Relevant local, state, or federal government experience preferred.
Substitution: Master’s degree in Public Administration (MPA) or MBA may substitute for 1 year of non-supervisory experience.
Special Conditions: Criminal Records Check, including fingerprinting; twelve-month probationary period.
PLEASE NOTE: Must maintain personal mobile technology as a condition of employment.

Preferred Certifications

Business Relationship Management Professional (BRMP) or Certified Business Relationship Manager (CBRM)
Project Management Professional (PMP)

Pre-employment drug testing, FBI criminal background check and education/degree verification required.

This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent criminal background check. Must be a US citizen or have been a lawful resident of the US for the past ten consecutive years.

PLEASE NOTE: Position open until filled (first review to begin August 10, 2026).

Shift

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Work Location

Information Systems Technology

Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion

Apply Now

Refine Your Search

service delivery director jobs in midlothian va

Business Relationship Manager (BRM) Leader

Support Services Director - Nonprofit - 5 Years Exp.

Senior Site EHS Manager

Employee Benefits Manager

Housing Services Director - Non-Profit -5 Years Experience Required

Special Education Teacher (Villa Education Center)

Prop Master

Sr Director, Accessibility Services

Youth Community Engagement Specialist (DSP)

Crisis Services Director

Nurse Coordinator

RN Supervisor

Director of Operations

Asst Director Student Engagement and Bonner Scholars Program

Licensed Practical Nurse (LPN)

RN Supervisor

RN Charge Nurse

Lifestyle Assistant - PRN - Arden Courts Richmond

Service Delivery Director - Membership

Director of Therapies Services

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