Top 199 Customer service representative Jobs in Midway Fl

Appointment Scheduling Support Specialist
ptSource, LLC —Tallahassee, FL
- $17.00 - $19.50 an hour
- Part-time
- Remote
- Microsoft Outlook
- Medical office experience
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
11d
Call Center Representative - English & Spanish (Remote)
Stratford Solutions Inc. —Tallahassee, FL
- $18 an hour
- Weekends as needed
- Remote
- Spanish
- Computer literacy
- High school diploma or GED
Quick Apply
Member Services Representative
Capital Health Plan —Tallahassee, FL
- Full-time
- Medical office experience
- Research
- Trade school
Quick Apply
Customer Service Self Pay Specialist I, Single Billing Office, Baptist Metro Square
Baptist Health System, Inc. —Tallahassee, FL
- Full-time
- Remote
- High school diploma or GED
- Children
- Neurology
Quick Apply
MS/Patient Access Rep - SMG Call Center
Tallahassee Memorial Healthcare —Tallahassee, FL
- Full-time
- Microsoft Excel
- Surgery
- High school diploma or GED
9d
Customer Account Specialist II
City of Tallahassee —Tallahassee, FL
- $18.69 - $50.73 an hour
- Part-time
- Customer service
- Mid-level
- Residential
- Paid holidays
- Health insurance
Quick Apply
11d
PH&F/Customer Service Rep
Tallahassee Memorial Healthcare —Tallahassee, FL
- Part-time
- Background check
- Surgery
- Hospital
12d
Medical Call Center Receptionist
Southern Vitreoretinal —Tallahassee, FL
- $16 - $18 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Profit sharing
- Paid jury duty
Quick Apply
5d
Customer Service Specialist
defi AUTO LLC —Tallahassee, FL
- $20 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Paid training
- Tuition reimbursement
Quick Apply
7h
National Customer Care Representative I
VITALANT —Tallahassee, FL
- $17.50 - $20.10 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
Mailroom Customer Service Associate
BrightKey, Inc —Tallahassee, FL
- $15.50 - $16.50 an hour
- Full-time
- Clean driving record
- Computer literacy
- Office
- Paid holidays
- Health insurance
6d
Service Call Center Representative
Peter Boulware Toyota —Tallahassee, FL
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Employee discount
Quick Apply
6d
Customer Service Associate
Wawa, Inc. —Tallahassee, FL
- $15.50 - $19.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Enrollment Communications Representative
Tallahassee State College —Tallahassee, FL
- $34,611.20 - $38,764.54 a year
- Full-time
- Spanish
- High school diploma or GED
- 1 year
- Paid holidays
- Tuition reimbursement
CUSTOMER SERVICE ASSOCIATE
GRADE POTENTIAL, LLC —Tallahassee, FL
- $35,000 - $55,000 a year
- Overtime
- Remote
- 11+ years
- Financial services
- Entry level
- Paid holidays
- Health insurance
OPS PURCHASING PLAN REVIEWER - 67980005
The State of Florida —Tallahassee, FL
- $25 an hour
- Temporary
- Background check
- Research
- Mid-level
- Paid parental leave
- Paid holidays
8h
Contact Center Member Service Specialist (Location: Tallahassee, FL)
VyStar Credit Union —Tallahassee, FL
- Full-time
- Microsoft Word
- Microsoft Outlook
- High school diploma or GED
- Disability insurance
- 401(k)
Quick Apply
Service Scheduling Coordinator
Werner Kia —Tallahassee, FL
- $14 - $17 an hour
- Full-time
- Background check
- Dealership
- Computer literacy
Quick Apply
CSR Sleep Tech
Capital Medical And Surgical Inc —Tallahassee, FL
- $17 - $18 an hour
- Urgently hiring
- Spanish
- Computer literacy
- English
- Profit sharing
- Health insurance
Quick Apply
Customer Service Representative
Leon County Tax Collector —Tallahassee, FL
- From $31,200 a year
- Full-time
- Customer service
- English
- Office
- Paid training
- Paid holidays
Quick Apply
10d

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Appointment Scheduling Support Specialist

ptSource, LLC
Tallahassee, FL

Quick Apply

Job Details

Part-time | Full-time
$17.00 - $19.50 an hour
11 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
401(k) matching
Opportunities for advancement
Flexible schedule
Bereavement leave
Life insurance
Referral program
Paid sick time

Qualifications

Patient scheduling systems
Microsoft Outlook
Electronic health records (EHR) management
Phone communication
Medical office experience
HIPAA
High school diploma or GED
Medical administrative support
Medical records
Microsoft Teams
Telephone systems
Multi-line phone systems

Full Job Description

!!PLEASE READ!!

This position requires a HIPAA-compliant remote workspace that is secure, private, and free from distractions and background noise. Employees must ensure that all work is performed in a setting that protects confidential and personal health information in accordance with HIPAA and company privacy standards.

MUST RESIDE IN THE FOLLOWING STATES TO BE CONSIDERED FOR EMPLOYMENT:

NY, PA, NC, FL, TN, ME, CO, OH, SC, CT

About ptSource

At ptSource, we are transforming the way patients and providers connect. As a medical-only patient engagement solution, we partner with medical offices, specialty practices, and hospitals to ensure patients have access to seamless, reliable support—24 hours a day, 365 days a year. Our innovative platform is designed to enhance the patient experience by making communication with healthcare providers easier, faster, and more accessible. By delivering greater convenience, we help reduce costs and boost revenue for our clients—increasing appointments and referrals while lowering no-show rates, call volumes, and call abandon rates.

When healthcare teams' partner with ptSource, they gain back valuable time and resources to do what they do best: deliver exceptional care and improve patient health outcomes. We are also committed to excellence in compliance. Our solutions support medical practices in meeting strict regulatory standards, including HIPAA, FQHC requirements, and accrediting body guidelines, ensuring every interaction is secure, professional, and aligned with industry best practices.

Position Summary:

The Appointment Scheduling Specialist is responsible for managing appointment scheduling and related communications for multiple client organizations. This role serves as a primary point of contact for patients, customers, providers, and client staff, ensuring appointments are scheduled accurately while delivering excellent customer service. The specialist works across multiple scheduling platforms, follows client-specific protocols, and manages competing priorities in a fast-paced call center environment.

Essential Duties and Responsibilities:

Essential functions of this position include, but are not limited to, the following:

Answer inbound calls, texts, chats, and other communications for multiple client accounts.
Schedule, reschedule, confirm, and cancel appointments according to client-specific guidelines and provider availability.
Accurately document interactions and appointment details in designated scheduling and EMR systems.
Verify patient or customer demographic and insurance information when required.
Provide appointment instructions, directions, and other relevant information to callers.
Manage appointment requests, waitlists, referrals, and follow-up scheduling activities.
Adhere to individual client service level agreements (SLAs), workflows, and escalation procedures.
Identify urgent or time-sensitive situations and route them appropriately.
Maintain thorough knowledge of multiple client accounts, services, providers, and scheduling requirements.
Handle a high volume of communications while maintaining established quality, accuracy, and productivity standards.
Collaborate with supervisors, team leads, and client contacts to resolve scheduling issues.
Maintain confidentiality and compliance with HIPAA and privacy regulations where applicable.
Participate in training, coaching, and quality assurance activities.

Employees must be able to perform these essential functions with or without reasonable accommodation.

Performance Expectations:

Maintain client-specific quality assurance standards.
Meet established performance expectations, including productivity, scheduling accuracy, quality assurance, and customer service metrics.
Demonstrate proficiency across multiple client accounts and scheduling systems.
Deliver exceptional customer experiences while maintaining compliance and confidentiality.
Consistently follow client protocols and call center policies.

Required Qualifications:

Minimum of one (1) year of experience in medical appointment scheduling in an EMR (Electronic Medical Record) system.

The following may be substituted for one year (1) year of EMR experience:

Experience in a healthcare call center or patient engagement role involving appointment scheduling and navigation of patient scheduling or record systems and
Completion of formal EMR/EHR training combined with practical experience using an EMR/EHR system in a healthcare setting.
High school diploma or equivalent required.
Ability to follow written and verbal instructions and apply sound judgment and problem-solving skills, seeking guidance from a supervisor when appropriate.
Proficiency in using computers and related applications, including Microsoft Outlook, Teams, and multi-line phone systems, with or without reasonable accommodation.
Familiarity with standard medical office procedures to support effective and professional communication with patients and providers.
Strong communication skills, including the ability to exchange information clearly and effectively using verbal, written, or assistive methods.
Strong customer service and active listening skills.
Ability to multitask and adapt in a fast-paced environment.

Preferred Qualifications:

Experience using one or more Electronic Health Record (EHR) systems.
Knowledge of medical terminology is a plus

Physical Requirements and Working Conditions:

This position primarily involves sedentary work in your home office.

Duties routinely require:

Remaining seated for extended periods.
Frequent use of a computer, keyboard, mouse, wired headset.
Frequent communication by phone system, headset, chat, and electronic messaging.
Viewing computer monitors for extended periods.
Occasionally lifting or moving items weighing up to 10 pounds.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Supervisory Responsibilities:

None

Equal Employment Opportunity Statement:

ptSource is an Equal Employment Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, merit, business needs, and other legitimate business factors, without regard to any characteristic protected by applicable federal, state, or local law. The Company prohibits unlawful discrimination, harassment, and retaliation and provides reasonable accommodations to qualified individuals with disabilities and individuals with sincerely held religious beliefs, unless doing so would create an undue hardship.

Disclaimer:

This job description is not intended to be a contract of employment and is subject to change at any time with or without notice.

Job Types: Full-time, Part-time

Pay: $17.00 - $19.50 per hour

Benefits:

401(k) matching
Bereavement leave
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Life insurance
Opportunities for advancement
Paid sick time
Paid time off
Referral program
Vision insurance
Work from home

Application Question(s):

How many years of high volume call center experience do you have?
How many years of medical appointment scheduling do you have?
Do you have at least one year of hands on EMR experience?
If a patient becomes frustrated or upset during a scheduling call, how would you de-escalate the situation while still following established protocols?
Describe how you ensure all required patient information is collected and accurately documented during a call, especially when the caller is in a hurry or distracted.
How would you handle noticing a recurring operational issue—such as repeated scheduling conflicts or documentation errors—during your daily calls? What would you do next?
How would you manage follow-up calls, appointment reminders, or no-shows while maintaining accuracy and professionalism?
This role supports healthcare clients with strict service-level agreements (SLAs) that require consistent, on-time attendance. Can you describe your approach to reliability and how you ensure you are present and ready to work for every scheduled shift?
This position requires:
A private, HIPAA-compliant workspace
No background noise or interruptions from children, pets, or others
Reliable high-speed Wi-Fi

Can you confirm that you meet all of these requirements and are able to maintain them consistently during scheduled work hours?

Work Location: Remote

Quick Apply

Refine Your Search

customer service representative jobs in midway fl

Appointment Scheduling Support Specialist

Call Center Representative - English & Spanish (Remote)

Member Services Representative

Customer Service Self Pay Specialist I, Single Billing Office, Baptist Metro Square

MS/Patient Access Rep - SMG Call Center

Customer Account Specialist II

PH&F/Customer Service Rep

Medical Call Center Receptionist

Customer Service Specialist

National Customer Care Representative I

Mailroom Customer Service Associate

Service Call Center Representative

Customer Service Associate

Enrollment Communications Representative

CUSTOMER SERVICE ASSOCIATE

OPS PURCHASING PLAN REVIEWER - 67980005

Contact Center Member Service Specialist (Location: Tallahassee, FL)

Service Scheduling Coordinator

CSR Sleep Tech

Customer Service Representative

I want to receive the latest job alert for customer service representative in midway fl

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