Top 7 Retention specialist Jobs in Milan, Tn

Customer Experience Specialist-Milan
ZLINE —Milan, TN
- From $35,000 a year
- 8 hour shift
- Bilingual
- Computer literacy
- Office
- Health savings account
- Health insurance
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- $13 - $14 an hour
- Full-time
- No experience needed
- Driver's License
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- AD&D insurance
- Paid holidays
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- 8 hour shift
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Tax Professional - Franchise Location
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- 5 years
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Customer Experience Specialist-Milan

ZLINE -
Milan, TN

Quick Apply

Job Details

Full-time
From $35,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
401(k) 6% Match
Vision insurance
401(k) matching
Professional development assistance
Opportunities for advancement
Life insurance

Qualifications

Computer operation
Google Sheets
Google Docs
Email customer support
Phone communication
Computer literacy
De-escalation techniques
Conflict de-escalation
High school diploma or GED
macOS
Computer skills
Google Calendar
Email support
Client interaction via phone calls

Full Job Description

Who are we?

ZLINE Kitchen and Bath is a family-owned appliance company based in Reno, Nevada, with additional locations in Tennessee and Ohio. ZLINE provides an elevated luxury experience with industry-leading kitchen appliances and bath fixtures at an attainable price. Each collection is meticulously designed and shipped in the United States, and we are proud to be a progressive American company that supports local communities through hiring locally and giving back.

We’ve become a household name in the luxury appliance industry, partnering with The Home Depot, Lowe’s, Costco, and Wayfair, among many reputable dealers and retailers nationwide, to market and sell luxury appliances such as range hoods, refrigerators, dishwashers, and ranges. We’re known for our attention to detail and commitment to our customers and employees alike. We believe in innovation and honest business, and we’re proud of the products we create, the services we offer, and the team that makes the ZLINE Attainable Luxury® experience possible. ZLINE is forging its own path—will you help us tell our story?

We are a four-time (2022, 2023, 2024, and 2025) Certified Great Place To Work®. Go here to learn more, and follow us @zlinekitchencareers on Instagram for a behind-the-scenes look at what it’s like to work for ZLINE.

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As a Customer Experience Specialist, you will be the first voice our customers hear over the phone that represents ZLINE! Our CE Specialists are positive, upbeat individuals who value knowledge, customer satisfaction, and helping others. We are seeking someone who wants to excel in their career, push boundaries, create new strategies and work their way up! The potential for growth at ZLINE is limitless, so bring a dedicated and hungry attitude to get in on the ground floor. We enjoy watching your skill sets, education, personable skills, and computer literacy skills grow alongside ZLINE! Being a CE Specialist is so much more than answering phones and emails, being a CE Specialist for ZLINE means you are spreading knowledge of our product, empowering our customers, and being a great team player who aims to grow and spread their positivity!

This is not a typical call-center role. It is a technical role where you are able to problem-solve and build strong relationships at the same time!

Job Duties

Connect with customers via phone calls and emails
Provide customers with product details to find the best fit for their home
Assist customers with questions during the installation process
Walk customers through troubleshooting steps to ensure proper functionality
In-depth product & system training
Collaborate with team members to create the best solutions for customer issues

Requirements

A high school diploma or equivalent required
Excellent verbal and written communication skills
Ability to multitask by handling a variety of customer experience cases
Ability to be on the phone, email, and communication platforms for about 8 hours/day
Great organizational and follow-up skills
Literacy with Mac OS computer systems
Familiarity with the Google Suite (ie. Docs, Sheets, Calendar, Mail)
Familiarity with CRM platform a plus!
Great retention of computer programs
Patience and understanding of customer needs and the ability to de-escalate when necessary
Dedicated to being a forever learner of Product Knowledge (We create new SKU's every day!)
Bilingual is a plus!

Compensation: Starting at $35,000+ annually DOE

Pay dates are bi-weekly

Days and Hours:

Monday - Friday, 8:00am - 4:30pm with a 30-minute lunch

What You’ll Get:

Benefits are available to all full-time employees after 90 days

Medical, dental, vision, and life insurance
Company 401k match at 6%
Access to a Health Savings Account or Flexible Spending Account
Professional development assistance
Paid time off
Get in on the ground floor
Ample opportunity for advancement; we want to see you grow
Dog-friendly office space … because dogs make everything better, right?

EEO

ZLINE Kitchen and Bath, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ZLINE makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Check out our website and social media to learn more about ZLINE:

zlinekitchen.com

Instagram

Youtube

Facebook

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Refine Your Search

retention specialist jobs in milan, tn

Customer Experience Specialist-Milan

Client Retention Specialist

Exercise Specialist (LIFT Wellness)

Tax Professional - Franchise Location

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