Work Unit Overview: The Treasurer’s Office is a welcoming and professional office with a dedicated team. The office provides essential services to the public, including motor vehicle registrations, title transfers, tax payment processing and issuance of permits. Community members can rely on the office for accurate, confidential and friendly assistance with a variety of county-related financial and motor vehicle matters.
Custer County is seeking a part-time Customer Service and Motor Vehicle Specialist. This position offers 15 to 30 hours per week, varying based on operational demand and coverage needs. While we offer scheduling flexibility, regular availability on Wednesday, Thursday, and Friday afternoons is highly preferred to meet our core departmental requirements.
Job Summary: The Customer Service and Motor Vehicle Specialist at the Custer County Treasurer’s Office performs a variety of clerical duties to support the processing of documents and receipts. This role involves assisting customers with motor vehicle titles and registrations, reviewing paperwork for accuracy and compliance and handling tax payments and departmental deposits.
Essential Functions (Major Duties or Responsibilities): These duties are the essential functions and are not all-inclusive of all duties that the incumbent performs.
Working in the Custer County Treasurer’s Office means contributing to a dynamic team that values accuracy, professionalism and excellent customer service. The role requires adaptability, attention to detail and the ability to handle frequent interruptions while maintaining confidentiality.
- Assist customers with motor vehicle titles, ensuring compliance with Montana statutes and regulations
- Enter incoming motor vehicle titles into the Montana Motor Vehicle Computer System
- Resolve title discrepancies with financial institutions and dealerships, ensuring documentation is secure for compliance
- Process tax payments received by mail and over the counter
- Utilize customized software for entering payments received
- Balance daily cash receipts and act as backup for daily balancing
- Handle large amounts of money responsibly
- Make bank deposits in the absence of the County Treasurer or Deputy Treasurer
- Accept and enter departmental deposits
- Postmark outgoing mail with county postage machine
- Process motor vehicle registrations
- Professionally assist customers over the phone adhering to customer service policies
- Perform general office duties and maintenance as needed
- Demonstrate proficiency in data and word processing and knowledge of computer applications
- Communicate effectively orally and in writing
- Organize and prioritize work tasks, make independent judgments and solve routine problems
- Stay engaged with assigned duties, seek out additional tasks when primary responsibilities are complete and consistently maintain productivity
- Keep updated on taxation and motor vehicle laws
- Establish effective working relationships with colleagues, supervisors and the public
- Willingness to work additional hours as needed to ensure team coverage and when needed to during high-volume business periods (May and November are the months when customer traffic and workload are typically at their highest)
Physical Demands and Working Conditions
The following physical requirements are typical of those encountered at the job site and must be met in order to successfully perform the essential duties of this position.
Successful performance of the duties associated with this position requires: standing, walking, climbing steps, sitting, use of hands and fingers, talking and hearing. Employees may occasionally lift up to 25 pounds. Required vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
In the future, the Treasurer’s Office will be changing the office layout to counter-height workstations. The layout is designed to support ergonomic flexibility, allowing employees to alternate between sitting and standing. Professional, height-adjustable seating will be available for all workstations. This layout facilitates professional face-to-face customer interactions while maintaining employee comfort.
Supervision Received: Works under the supervision of the Deputy Treasurer and the ultimate supervision of the County Treasurer.
Probationary Period: This job position has a probationary period of 12 months with an option to extend the probationary period up to 18 months.
Knowledge, Skills and Abilities:
- Familiarity with modern office practices and clerical work
- Attention to detail
- Effective communication and ability to establish and maintain cooperative relationships with those contacted in the course of work
- Strong problem-solving abilities
- Handle several tasks at one time
- Strong clerical accounting skills with ability to process financial records and collect payments and fees quickly and with a high degree of accuracy
- Ability to prepare accurate and detailed records/reports
- Technical proficiency in a modern office environment, including data entry (ten-key) and integrated hardware like networked printers and scanners
- Capacity to work well under pressure and with the public
- Ability to handle confidential documents, including scanning, indexing electronic files and maintaining organized paper records
Education and Experience
- High school diploma or equivalent
- Work experience processing payments (cash, check and credit) and balancing daily receipts
- One year of customer service work experience
- Some knowledge of tax and motor vehicle statutes (preferred)
- Basic understanding and ability to use Microsoft Word, Excel, Outlook
- Ability to quickly adapt to proprietary software and database management systems
Assessment testing will be conducted through Montana Job Service.
Custer County follows all EEOC guidance, federal and state laws regarding background screening.
Pay: $21.35 per hour
Work Location: In person
