About the job
ServiceNow Developer/Administrator you will work in a fast-paced Agile environment
supporting the ServiceNow Platform. You will administer and support multiple FedRamp
ServiceNow instances to meet the unique business needs of our users and stakeholders.
You will work with cross-functional teams including architects, business analysts,
developers, product owners and other stakeholders to understand, and provide solutions
across different applications on the ServiceNow Platform. You will perform production
support including incident resolution and troubleshooting.
What you will do
- Configures and develops on the ServiceNow platform including routine changes or
configuration and adjustments as requested
- Provision, install, configure, operate, and maintain the ServiceNow platform
- Perform daily, weekly, monthly system monitoring, verifying the integrity and
availability of ServiceNow applications
- Collaborate with Platform and Delivery teams to perform ServiceNow upgrades and
patching. Coordinate system updates across different instances, ensure latest
patches, and configuration changes
- Assist with report configuration, dashboards, and maintenance and performs
operational administrative tasks, as needed
- Actively collaborates with other teammates to perform code reviews, discuss new
developments and projects, and shadow other junior admins/developers as needed
- Support the administration for Production and non-prod instances
- Collaborate with the Production Support and ServiceNow Operation teams to
monitor support cases
- Document administrative processes and issues resolution
- Working with business line stakeholders to develop clear requirements.
- Participate in the daily scrum meeting and other related Agile ceremonies
- Responsible for performing daily administration, issue resolution, and
troubleshooting of the ServiceNow platform for any reported problems across all
instances
What you will bring
- 3+ Years' experience with ServiceNow Platform Administration
- 3+ Years of experience with Application Experience: Incident, Problem, Change
Management, Knowledge, Service Catalog, ITOM/CMDB
- Current ServiceNow System Administrator certification required
- Strong experience in system administration and JavaScript
- Ability to troubleshoot complex technical issues
- Experience diagnosing performance related issues
- Agile experience
- Current ServiceNow System Administrator (CSA) certification required
- Priority consideration given to candidate that possess a current ServiceNow
Certified Implementation Specialist (CIS) for SPM and/or APM certification
Desired Skills
- ServiceNow Development and Administration/Integration
- ServiceNow Certified Application Developer
- ITIL v3 or ITIL v4
Pay: $35.00 per hour
Work Location: Hybrid remote in Cincinnati, OH 45999
