Top 67 Guest service agent Jobs in Mill Valley Ca

Guest Services Agent
Hyatt Regency San Francisco Downtown SOMA —San Francisco, CA
- $36.06 - $37.50 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Service Agent - Full Time
Kimpton Hotels & Restaurants —San Francisco, CA
- $31.84 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Services Agent
Stanford Court Hotel —San Francisco, CA
- $37.50 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Agent
Hotel Del Sol —San Francisco, CA
- $27.46 - $28.09 an hour
- Nights as needed
- Bilingual
- Hospitality
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Front Office Agent
TR Mission Management LLC —San Francisco, CA
- $35 an hour
- Part-time
- Hotel
- 1 year
- Entry level
Front Desk Agent
YHB Hospitality LLC —San Francisco, CA
- $27.92 an hour
- Full-time
- Customer service
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
3d
Front Desk Agent
AccorHotel —San Francisco, CA
- $36.50 an hour
- Full-time
- Computer literacy
- Windows
- Hotel
Quick Apply
7d
Front Desk Agent - Full Time
Sage Hospitality —San Francisco, CA
- From $33.29 an hour
- Full-time
- No experience needed
- English
- Hotel
- 401(k) matching
- Referral program
Guest Services Representatives
Omni Hotels & Resorts —San Francisco, CA
- $35.09 an hour
- Full-time
- English
- Hotel
- Math
Quick Apply
Spa Guest Service Agent
Cavallo Point —Sausalito, CA
- $23.16 an hour
- Full-time
- Front desk
- Entry level
- Resort
- Free parking
- Health insurance
Guest Service Agent - Night Auditor
Four Points by Sheraton —South San Francisco, CA
- $19 - $21 an hour
- Part-time
- Bilingual
- ServSafe
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Hotel Zoe 425 N Point St San Francisco, CA 94133, USA —San Francisco, CA
- $31.21 an hour
- Weekends as needed
- Background check
- Microsoft Outlook
- Hotel
- AD&D insurance
- Paid holidays
Quick Apply
6d
Front Office Agent | Benefits Include: Paid Vacation, Free Room Nights, and MANY MORE!
Grand Hyatt San Francisco —San Francisco, CA
- $36.07 - $37.50 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Organizational skills
- Employee stock purchase plan
- Paid holidays
Reservations Agent
Handlery Hotels, Inc. —San Francisco, CA
- From $31.84 an hour
- Full-time
- Background check
- Hospitality
- Customer service
- Health insurance
- Dental insurance
Quick Apply
AC Hotel San Rafael - Front Desk Agent
Evolution Hospitality —San Rafael, CA
- $23 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
5d
Front Desk Agent
Hotel Barnes —San Francisco, CA
- $25 - $28 an hour
- Weekends as needed
- Background check
- Microsoft Outlook
- Hotel
- AD&D insurance
- Paid holidays
Quick Apply
9h
Guest Service Agent
Stonebridge —South San Francisco, CA
- $19 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
14d
Front Office Agent
PEREGRINE TIBURON MANAGEMENT LLC —Belvedere Tiburon, CA
- $22 - $24 an hour
- Overtime
- US work authorization
- Entry level
- Resort
Quick Apply
Experience Ambassador (Front Desk Agent)
Sentral —San Francisco, CA
- $28 - $29 an hour
- 8 hour shift
- Residential
- High school diploma or GED
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
Front Office Agent (Part-Time)
EOS Hospitality SF Employee LLC —San Francisco, CA
- $25 - $28 an hour
- Part-time
- Background check
- Microsoft Outlook
- Hotel
- AD&D insurance
- Health insurance
Quick Apply
10d

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Guest Services Agent

Hyatt Regency San Francisco Downtown SOMA -
San Francisco, CA

Apply Now

Job Details

Full-time
$36.06 - $37.50 an hour

Qualifications

Computer operation
Confidential information handling
Hotel policy compliance
Computer literacy
Client rapport building
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Hyatt Regency San Francisco Downtown SOMA is an artful blend of chic design and exemplary service. The hotel is conveniently located in the South of Market district and is within walking distance to premier Union Square shops and designer boutiques, trendy SOMA dining and lounge hot spots, the Powell Street Cable Car Terminal and Market Street Vintage Trolley Car line. Explore the Artisan shops at the Ferry Building and experience local favorite's in Chinatown, Fisherman's Wharf. Mission District and North Beach. This modern, ultra-chic hotel has 686 guestrooms.

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

guest service agent jobs in mill valley ca

Guest Services Agent

Guest Service Agent - Full Time

Guest Services Agent

Front Desk Agent

Front Office Agent

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Front Desk Agent

Front Desk Agent - Full Time

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Guest Service Agent - Night Auditor

Front Desk Agent

Front Office Agent | Benefits Include: Paid Vacation, Free Room Nights, and MANY MORE!

Reservations Agent

AC Hotel San Rafael - Front Desk Agent

Front Desk Agent

Guest Service Agent

Front Office Agent

Experience Ambassador (Front Desk Agent)

Front Office Agent (Part-Time)

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