Top 236 Technical support representative Jobs in Millersville Md

IT Support Technician I
Johns Hopkins Credit Union —Baltimore, MD
- $24.43 - $30.54 an hour
- Full-time
- 3 years
- Associate's degree
- Entry level
Quick Apply
Technical Services Support Technician III - Department of Technology & Communication Services
Howard County —Columbia, MD
- $27.23 - $36.77 an hour
- Full-time
- Background check
- Basic math
- Pass drug screening
- Paid jury duty
- Paid parental leave
IT Support Technician I, II, and III (AV Support)
Community College of Baltimore County —Catonsville, MD
- $46,596 - $91,343 a year
- Full-time
- Classroom
- Microsoft Outlook
- Mid-level
- Free parking
- Paid jury duty
MSP - IT Client Support Technician
OmegaCor Technologies —Millersville, MD
- $65,000 - $75,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Technical Support Representative
DH Vision Inc —Hanover, MD
- $24 - $26 an hour
- Urgently hiring
- Spanish
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
12d
IT Technical Support Specialist
Bering Straits Native Corporation —Washington, DC
- $80,000 - $90,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
6d
IT Support Specialist (On-Site)
The Poole and Kent Corporation —Baltimore, MD
- $27.00 - $30.29 an hour
- Full-time
- Inventory management
- Mid-level
- Office
Technology Support Specialist
McDermott Will & Emery —Washington, DC
- $87,000 - $110,000 a year
- Full-time
- Mid-level
- Organizational skills
- Associate's degree
Desktop Support Technician, Associate
LCG, Inc. —Bethesda, MD
- $28 - $32 an hour
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative - Onsite in Glen Burnie, MD
Fibox Inc —Glen Burnie, MD
- Full-time
- High school diploma or GED
- In-person
- Communication skills
- AD&D insurance
- Paid holidays
Quick Apply
Part Time Customer Care Representative (West Coast Preferred)
Shopventory Inc., DBA Thrive —Washington, DC
- $23 - $25 an hour
- Part-time
- Remote
- Spanish
- Writing skills
- Restaurant experience
- Work from home
Quick Apply
Home Sleep Testing Support Representative (Baltimore)
Medbridge Healthcare —Baltimore, MD
- $20 an hour
- Full-time
- Background check
- HIPAA
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Towson, MD
- $39,000 - $49,920 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
Quick Apply
IT Support Specialist
US House of Representatives —Washington, DC
- $84,271 - $90,661 a year
- Extended hours
- Writing skills
- Pass drug screening
- Maintenance
9d
Desktop Support Technician I
Empower AI Inc. —Washington, DC
- Full-time
- Hybrid work
- Microsoft Outlook
- Up to 50% travel
- Windows
Call Center Service Representative 3 (SCA)
Peraton —Linthicum, MD
- $39,000 - $62,000 a year
- Remote
- High school
- Writing skills
- Mid-level
- Travel reimbursement
- Health savings account
2d
Help Desk Specialist I
NuAxis Innovations —Washington, DC
- Online Application
- Microsoft Word
- Computer science
- Microsoft Outlook
IT Support Specialist
Howard University —Washington, DC
- $25 - $30 an hour
- Full-time
- Computer Science
- Mid-level
- Windows
- 403(b) matching
- Commuter assistance
Virtual Service Representative (Call Center, on site) - Part Time
Community College of Baltimore County —Catonsville, MD
- $19.07 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Mid-level
- 403(b)
Help Desk Technician
Leisnoi Enterprise Solutions, LLC —Baltimore, MD
- $21 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows

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IT Support Technician I

Johns Hopkins Credit Union
Baltimore, MD

Quick Apply

Job Details

Full-time
$24.43 - $30.54 an hour

Qualifications

Vendor relationship building
Employee relationship building

Full Job Description

POSITION PURPOSE

The IT Support Technician I is an IT role that will be responsible for the first level technical support of users, hardware and processes of the Credit Union. The IT Support Technician I will provide troubleshooting and support as well as configuration and installation of new devices using established procedures and protocols. Additional responsibilities include providing end-user support services, troubleshooting assistance, equipment imaging/deployment, infrastructure support, IT audit program support, and problem resolution. The IT Support Technician I will respond to helpdesk requests and/or visit user locations, exhibiting ownership and timely resolution of problems to ensure minimal disruption to business operations.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

SERVICE

Assumes responsibility for supporting, demonstrating, and promoting the Credit Union SERVICE culture. Support, Educate, Respect, Value, Innovate, Communicate, Empower. Consistently demonstrates a commitment to the Credit Union’s principles of equity and belonging, by modeling inclusive behaviors, proactively managing bias and supporting JHFCU’s diverse employee base and membership.

TIER I HELP DESK SUPPORT

Answers help desk questions via phone, e-mail or in person and performs analysis and troubleshoots to resolve problems.
Manage requests to ensure that the help desk queue is current, and all tickets are assigned to the appropriate technicians.
Maintains sufficient working knowledge of end user software and hardware to assist with problem resolution.
Utilizes and updates internal knowledge base of documentation regarding credit union hardware/software installation/maintenance/troubleshooting as it relates to Help Desk inquiries.
Responsible for coordinating with other resources within the Credit Union to resolve Help Desk requests.
Keeps users informed of the status of requests and notifies all involved parties when tickets are opened and closed.
Assumes responsibility of primarily IT related issues by establishing and maintaining professional business relations with end users and outside vendors .

IT PROCUREMENT/DECOMISSIONING

Receives procurement requests from end users and IT staff, obtains quotes, and coordinates response with appropriate IT staff.
Responsible for proper disposal of IT assets in compliance with the Credit Union’s Information Security Standards and Procedures.

IT AUDIT PROGRAM

Performs basic audits as specified by the IT Audit Program. Areas to cover include active directory user audits, active directory computer audits, software compliance audits, and network audits.
Assists CIO with asset vulnerability management.

OTHER DUTIES

Remains compliant with applicable laws and regulations, including but not limited to BSA and the USA Patriot Act.
Ensures compliance with Credit Union standards and make recommendations as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/CERTIFICATION AND EXPERIENCE

Associate’s degree in a related field
3+ years’ experience with progressive help desk experience
Equivalent combination of education and experience.
A CompTIA A+ certification is a plus.
Strong problem-solving skills and the ability to think creatively to find a new solution.

This position is eligible for hybrid work. The ability to work in a hybrid/remote position is based on work performance and ability to create and maintain engaging work relationships.

Quick Apply

Refine Your Search

technical support representative jobs in millersville md

IT Support Technician I

Technical Services Support Technician III - Department of Technology & Communication Services

IT Support Technician I, II, and III (AV Support)

MSP - IT Client Support Technician

Technical Support Representative

IT Technical Support Specialist

IT Support Specialist (On-Site)

Technology Support Specialist

Desktop Support Technician, Associate

Customer Service Representative - Onsite in Glen Burnie, MD

Part Time Customer Care Representative (West Coast Preferred)

Home Sleep Testing Support Representative (Baltimore)

Desktop Support Technician

IT Support Specialist

Desktop Support Technician I

Call Center Service Representative 3 (SCA)

Help Desk Specialist I

IT Support Specialist

Virtual Service Representative (Call Center, on site) - Part Time

Help Desk Technician

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