We are hiring a QC Supervisor to own quality control across our Canton, NC manufacturing facility — and to own something most QC roles don't: our relationships with testing laboratories across the country.
Read this part carefully, because it is the job.
Every product we make gets tested. Testing requirements change constantly and vary by state. Our ability to ship product, launch into new markets, and serve our private label partners depends almost entirely on whether testing moves quickly and correctly. That depends on one person: this one.
We need someone who labs actually want to help. Someone who has built the kind of working relationships where a phone call gets a sample prioritized. Someone who, when a state changes its panel requirements, has already found and qualified a lab that can run it before anyone else in the building knows there's a problem.
This is a technical job that lives or dies on communication and hustle.
What You'll Own
The lab network
- Be the single point of contact and relationship owner for every testing lab we use
- Manage turnaround expectations, pricing, and escalation paths with each lab partner
- Track lab performance and hold partners to what they committed to
- Proactively find, vet, and qualify new labs as regulations and market needs change
- Make sure no single lab is ever a single point of failure
The testing pipeline
- Run the full cycle: sample pull, documentation, submission, tracking, result review, release
- Spot bottlenecks before they cost us a ship date
- Push expedites through when the business needs them
Regulatory awareness
- Track federal and state testing requirements everywhere we ship
- Translate rule changes into concrete panel, lab, and documentation requirements
- Solve new requirements before they become blockers
The people and the process
- Lead, train, and develop our QC technicians
- Maintain QC independence and the authority to hold product
- Own QC SOPs, batch release documentation, COA management, and month-end audits
- Keep QC transactions accurate and real-time in our MRP system
The stakeholders
- Work directly with Production and Packaging on holds, releases, and QC checkpoints
- Keep Sales informed on testing status and realistic timelines — before they ask
- Support private label partners with their specific testing and documentation requirements
What We're Actually Looking For
We can teach you our products. We cannot teach you these:
- You are personable. You build real relationships with external partners, and those relationships get you results other people can't get.
- You are fast without being sloppy. Detail-oriented and efficient are not opposites here. We need both.
- You self-prioritize. Requests will come at you from Production, Sales, Partnerships, and Compliance at the same time, all urgent. You triage, you decide, you communicate the tradeoff, you move. You do not wait to be told what matters most.
- You find answers. When something breaks or a rule changes, you research it, solve it, and bring a recommendation — not just a problem.
- You communicate in both directions. You can talk methodology with a lab chemist and timelines with a salesperson, and both walk away clear.
- You are organized. You track dozens of open submissions across multiple labs without dropping any of them.
Requirements
- 3+ years in a QC role in a manufacturing or production environment
- At least 1 year leading or supervising a team
- Direct experience managing external vendor or laboratory relationships — not just submitting samples, but owning the relationship
- Experience with COA management, batch traceability, and release documentation
- Experience with an ERP/MRP or inventory system (Katana, Cin7, NetSuite, or similar)
- Strong written and verbal communication
- Comfortable with cGMP practices and clean hygiene standards
- Must be able to work on-site in Canton, NC every scheduled day. This role is not remote or hybrid.
- Must be 21 or older
Nice to have:
- Working knowledge of QC in the cannabis/hemp industry (potency, pesticides, heavy metals, residual solvents, microbials)
- Experience sourcing and qualifying new testing labs
- Experience supporting private label or contract manufacturing partners
- Background in another GMP-regulated industry (food, supplement, pharmaceutical)
What We Offer
- Health insurance (Bronze / Silver / Gold PPO options)
- 401(k)
- PTO and paid sick time
- Six paid holidays
- Generous employee product discount
- A formal 30/60/90 plan and a Day 90 review with clear, written expectations — you will always know exactly how you're being measured
- Eligibility for our quarterly performance bonus program at launch
We hire, train, and build champions. We're generous, but not naive. If you're here to be great, we'll invest in you relentlessly.
We are an equal opportunity employer.
Pay: From $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Briefly describe your most recent role: your title, who you reported to, how many people you supervised, and what inventory/ERP/MRP and lab systems you used day to day.
- Describe a specific time you got an outside vendor or lab to move faster than their standard turnaround. What was the situation, what did you actually do, and what was the outcome?
- You have four testing requests land in the same morning: a batch blocking a shipment that leaves Friday, a private label partner asking for a COA for a launch next month, a new state requirement your current lab can't run, and a retest on a failed potency result. Put them in the order you'd work them and give one sentence on why.
- Tell us about a testing or compliance requirement that changed on you. How did you find out about it, and what did you do?
Experience:
- Manufacturing: 1 year (Required)
Location:
- Canton, NC 28716 (Required)
Work Location: In person
