Top 1756 Guest experience manager Jobs in Milpitas, Ca

Guest Services Manager
Aloft Santa Clara —San Jose, CA
- $70,350 - $95,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
21h
Patient Experience Navigator
Lucile Packard Children's Hospital Stanford —Palo Alto, CA
- $45.74 - $59.46 an hour
- Full-time
- Hospitality
- Writing skills
- HIPAA
- Flexible schedule
1d
Assistant Director of Events - Signia by Hilton San Jose
Hilton —San Jose, CA
- $120,000 - $130,000 a year
- Full-time
- 5 years
- Hotel
- Mentoring
- Paid parental leave
- Employee stock purchase plan
Floor Manager / Wine Director / Guest Experience
Paradiso LLC. —San Leandro, CA
- $70,000 - $90,000 a year
- 8 hour shift
- Spanish
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
Shelter Program Manager - Family Shelter Services
BILL WILSON CENTER —Sunnyvale, CA
- $70,304 - $75,000 a year
- Weekends as needed
- Background check
- Spanish
- CPR Certification
- Paid holidays
- Health insurance
Catering Sales Manager OEM
The Ameswell Hotel —Mountain View, CA
- $38.46 - $41.35 an hour
- Overtime
- Computer literacy
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Chief Engineer
Crowne Plaza Union City —Union City, CA
- $71,000 - $75,000 a year
- Full-time
- Mid-level
- Hotel
- Driver's License
- Paid time off
Quick Apply
Sous Chef
The Ameswell Hotel —Mountain View, CA
- $80,000 - $84,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Hotel Director of Sales and Marketing
Delta by Marriott Santa Clara Silicon Valley —Santa Clara, CA
- $170,000 a year
- Full-time
- Management
- Sales
- Marketing
- Disability insurance
- Health insurance
Quick Apply
General Manager
Perfect Union —San Jose, CA
- From $70,304 a year
- Weekends as needed
- Bilingual
- Background check
- Inventory control
- Paid training
- Health insurance
Quick Apply
Studio Manager
Power4 Pilates —Los Gatos, CA
- $63,000 - $75,000 a year
- Full-time
- Google Workspace
- Customer service
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
11d
Restaurant Manager
The Cheesecake Factory —Santa Clara, CA
- $70,400 - $75,000 a year
- Email
- Ability to walk for extended periods
- Restaurant management
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
4d
Restaurant Manager- $85K-90K
Jack's Restaurant and Bar —San Mateo, CA
- $85,000 - $90,000 a year
- Weekends as needed
- Microsoft Word
- Bar
- Restaurant management
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Office Manager
Delta Hotel Santa Clara - Silicon Valley —Santa Clara, CA
- $86,000 - $90,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Assistant Studio Manager
Power4 Pilates —Los Gatos, CA
- $52,000 - $63,000 a year
- Full-time
- Google Workspace
- Customer service
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
11d
Restaurant Manager
Mendocino Farms —Campbell, CA
- $63,000 - $81,000 a year
- Full-time
- Mid-level
- Quick service & fast food restaurant
- Fair chance
- Paid training
- Health insurance
Quick Apply
2d
Housekeeping Manager
Alps Group of Hotels —Milpitas, CA
- $24 - $26 an hour
- Weekends as needed
- 6 years
- Inventory management
- Word processing
Quick Apply
Philanthropy & Development Manager
Health Trust Inc —San Jose, CA
- $95,000 - $120,000 a year
- Full-time
- Background check
- Research
- Office
Quick Apply
Kitchen Manager
The Cheesecake Factory —San Mateo, CA
- $70,400 - $75,000 a year
- Email
- Ability to walk for extended periods
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
4d
General Manager
Aramark —Sunnyvale, CA
- $120,000 - $130,000 a year
- Sales
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
1d

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guest experience manager jobs near milpitas, ca

Guest Services Manager

Aloft Santa Clara -
San Jose, CA

Quick Apply

Job Details

Full-time
$70,350 - $95,000 a year
21 hours ago

Benefits

On-site gym

Qualifications

Customer communication
Staff supervision
Microsoft Excel
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Managing hospitality teams
High school diploma or GED
Conflict management
Customer service problem-solving
Team motivation (leadership skill)

Full Job Description

ALOFT Santa Clara

175 rooms | 1,980 sq. ft. meeting/event space

Amenities: pet-friendly property, indoor and outdoor meeting space, gourmet pantry, lively cocktail bar with live music, fitness center, laundry on-site.

A newly renovated, vibrant hotel within the America Center complex, designed for the next-generation traveler. Guests enjoy stylish, tech-forward rooms and convenient access to Levi's Stadium, the San Francisco Bay Trail, and major Silicon Valley corporate offices. A dynamic environment for hospitality professionals serving both business and leisure travelers.

Pay Range:

$70,350.00-$95,000.00

JOB DESCRIPTION

Job Title: Guest Services Manager

Department: Front Office/Guest Services

Supervision Exercised: Guest Services Supervisors, Guest Service Agents, Night Auditors

Supervision Received: General Manager and Director of Rooms

MINIMUM REQUIREMENTS

Education

High school diploma or equivalent required.

Experience

Minimum 3 years of progressive front office or guest services experience in a hotel environment.
At least 1 year of supervisory or management experience required.
Experience with hotel property management systems (OnQ, Opera, or similar) preferred.

Skills and Knowledge

Strong leadership and interpersonal communication skills.
Excellent problem-solving, decision-making, and conflict-resolution abilities.
Advanced organizational skills and attention to detail.
Proficient in Microsoft Office Suite (Outlook, Word, Excel).
Ability to lead by example and motivate a diverse team.
Flexibility to work a variety of schedules, including weekends and holidays.

JOB DUTIES

Guest Services & Operations:

Ensures guest services team complete their daily checklist.
Resolve guest issues, complaints, and requests with a sense of urgency and empathy, this includes following up with guest complaints and/or request.
Ensure that all front desk procedures (room assignments, payment processing, key distribution) are performed accurately.
Maintain knowledge of all hotel features, services, hours of operation, room types
Ensure all reservations that need to be made manually are in the system.
Assists in executing goals such as enrollments and raising survey scores.
Manages all Guest Assistance claims with urgency, delegate to supervisors to assist.
Work with operations teams and sales teams on VIP arrivals, groups, and room blocks with special requests.

Leadership & Support:

Train, cross-train and retrain all Guest Services Staff according to the hotels brand standards. This includes policies/procedures, PEP and customer service standards.
Counsel and coach all subordinate employees when necessary.
Serve as support in the absence of the Director of Rooms.
Monitor the front desk area for cleanliness, organization adherence to brand standards.

Assists Administrative & Communication:

Prepare shift reports including trace reports: review special service request, VIPs, other.
Communicate effectively with other departments (e.g., housekeeping, engineering, F&B) to ensure guest needs are met utilizing tools like Quore, Outlook, Hotel Radios to communicate.
Assist in inventory control and ordering of office supplies.
Conduct monthly department meetings and daily stand up to review operational needs, goals and new upcoming events at the hotel with front desk staff.
Partner with Sales, F&B, Engineering, Housekeeping on BEOs and Resumes weekly. Ensure that the front office team is aware and knowledgeable on all BEO and Resumes.

Position Disclaimer: This job description reflects the general nature and level of work performed in this role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or assign duties as necessary to meet business needs.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

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Refine Your Search

guest experience manager jobs in milpitas, ca

Guest Services Manager

Patient Experience Navigator

Assistant Director of Events - Signia by Hilton San Jose

Floor Manager / Wine Director / Guest Experience

Shelter Program Manager - Family Shelter Services

Catering Sales Manager OEM

Chief Engineer

Sous Chef

Hotel Director of Sales and Marketing

General Manager

Studio Manager

Restaurant Manager

Restaurant Manager- $85K-90K

Hotel Front Office Manager

Assistant Studio Manager

Restaurant Manager

Housekeeping Manager

Philanthropy & Development Manager

Kitchen Manager

General Manager

I want to receive the latest job alert for guest experience manager in milpitas, ca

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