Top 105 Client care liaison Jobs in Milwaukee, Wi

Specialist DL Customer Support
Versiti, Inc. —Milwaukee, WI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Paid holidays
- Disability insurance
Youth Treatment Services Coordinator
Wisconsin Community Services, Inc. —Milwaukee, WI
- Full-time
- Microsoft Word
- Background check
- Master of Social Work
- 403(b) matching
- Mileage reimbursement
Quick Apply
Permanency Liaison
Wellpoint Care Network —Milwaukee, WI
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Loan forgiveness
Quick Apply
Specialist, IRIS Consulting
Molina Healthcare —Milwaukee, WI
- $19.84 - $38.69 an hour
- Full-time
- Nursing
- Working with individuals with disabilities
- Research
- Health insurance
Specialist, IRIS Consulting (Milwaukee County, WI)
Molina Healthcare —Milwaukee, WI
- $19.84 - $38.69 an hour
- Full-time
- Nursing
- Working with individuals with disabilities
- Research
- Health insurance
Specialist, IRIS Consulting (Milwaukee County, WI and S. Milwaukee County, WI)
Molina Healthcare —Milwaukee, WI
- $19.84 - $38.69 an hour
- Full-time
- Nursing
- Working with individuals with disabilities
- Research
- Health insurance
Specialist, IRIS Consulting (Waukesha, WI)
Molina Healthcare —Milwaukee, WI
- $19.84 - $38.69 an hour
- Full-time
- Nursing
- Working with individuals with disabilities
- Research
- Health insurance
Specialist, IRIS Consulting (Milwaukee, WI)
Molina Healthcare —Milwaukee, WI
- $19.84 - $38.69 an hour
- Full-time
- Nursing
- Working with individuals with disabilities
- Research
- Health insurance
Home Health - Advisory Services Consultant - Remote
Optum —Milwaukee, WI
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
9d
Client Care Liaison
Ethos Veterinary Health —Waukesha, WI
- $19 - $25 an hour
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Mid-level
- Continuing education credits
- Health savings account
Quick Apply
Care Coordinator (Wraparound)
Wisconsin Community Services, Inc. —Milwaukee, WI
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Pass drug screening
Caregiver Driver
Senior Helpers of Greater Milwaukee —Wauwatosa, WI
- $15 - $17 an hour
- Part-time
- Background check
- 18 years or older
- Clean driving record
- Paid training
- Mileage reimbursement
Quick Apply
Community Liaison
Love My Neighbor Home Care and Staffing —Brookfield, WI
- $18 - $20 an hour
- Home Health
- 1 year
- Reliable transportation
Quick Apply
Benefits Specialist
Waukesha County, WI —Waukesha, WI
- $27.49 - $38.19 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Adults
- Free parking
- Wellness program
Case Manager I - TCM
MILWAUKEE CENTER FOR INDEPENDENCE INC —Milwaukee, WI
- Weekends as needed
- Microsoft Word
- Spanish
- Microsoft Excel
Quick Apply
Employment Specialist IPS CSP
Goodwill Greater Milwaukee & Chicago —Milwaukee, WI
- $19.45 - $27.26 an hour
- Full-time
- Mid-level
- Business development
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Community Health Worker
Gerald L. Ignace Indian Health Center, Inc. —Milwaukee, WI
- $22 - $26 an hour
- Weekends as needed
- CPR Certification
- ServSafe
- BLS Certification
Quick Apply
Office Coordinator and Administrative Assistant
Curi Capital —Milwaukee, WI
- $20 - $25 an hour
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
Quick Apply
6d
Fraud Prevention Analyst I
FIS Global —Brown Deer, WI
- Overtime
- Hybrid work
- Word processing
- Computer literacy
- Pass drug screening
5d
Operations Liaison NC-iLIFE
ILIFE LLC —Milwaukee, WI
- Full-time
- Mid-level
- Data entry
- Experience equivalent to degree accepted
Quick Apply
10d

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client care liaison jobs near milwaukee, wi

Specialist DL Customer Support

Versiti, Inc. -
Milwaukee, WI

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Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Microsoft Excel
Customer relationship building
Microsoft Outlook
Copy machines
Order processing tools
Desktop applications
Laboratory information systems (LIS)
Customer information system software

Full Job Description

Overview:

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary:

Under the direction of department leadership, responsible for providing a high level of inbound and outbound customer service for customers of Diagnostic Laboratories. Acts as a liaison between customers and internal departments to drive customer satisfaction and retention and resolve customer issues as appropriate. Provides support for test menu additions and updates.

Total Rewards Package:

Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities:

Screens and handles all inbound customer service requests via phone and email and serves as the face of Diagnostic Labs on all professional inquiries in a positive, results-oriented manner; seeks additional help when necessary. Documents all customer contact in appropriate software.
Acquires and maintains a thorough understanding of the products/service lines of the Diagnostic Laboratories with ability to speak comfortably, at a high level, to inquiries with ease.
Clearly communicates Versiti Diagnostic Laboratories and Donor Testing Laboratory specimen requirements, test order requirements, and billing policies with customers.
Provides customers with accurate pricing and recommended CPT or PLA codes for test offerings.
Provides internal customer support to all laboratories within Versiti Diagnostic Labs and interfaces on their behalf with external vendors and other Versiti support departments including, but not limited to, Sales and Marketing, LIS & DL Billing, Clinical Trials Operations, Hospital Services & Hospital Relations, and Accounting.
Resolves and documents complex issues with clients, specimens, requisitions, and billing, as appropriate. Ensures that issues outside of the scope of this position are directed to appropriate personnel for handling. Follows up on outstanding items and monitors progress through resolution.
Serves as customer facing subject matter expert on and responds to calls/questions regarding use of web-based order entry and reporting applications; instructs and assists customers in the use and troubleshooting of system.
Identifies and responds appropriately to customer needs and concerns regarding current services; communicates potential new service opportunities to appropriate personnel/leadership.
Sets up and maintains client accounts in appropriate systems, and supports the Versiti Accounting team with obtaining customer payment on outstanding invoices, as needed.
Communicates issues and opportunities to DL leadership and leads follow up with customers as appropriate.
Using strong attention to detail, performs review of customer facing documents for accuracy; works with project team to ensure only high-quality accurate documents are published to customers.
Writes, edits and reviews new and existing procedures, policies, job aides and SOPs for the department.
Takes initiative to serve as point person on departmental assignments/projects.
Opens and closes customer service department independently and ensures promise to customer is met.
Provides recommendations for potential process improvements, seeking input from team members.
Maintains inventory of appropriate office supplies.
Maintains confidentiality of all patient information.
Supports Versiti’s mission, vision and values as well as department goals and objectives.
Works well in team environment.
Other duties, as assigned.
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures

Qualifications:

Education

Bachelor's Degree from an accredited college or university in science required
Equivalent combination of education and 3 to 5 years related experience may be substituted for the degree with the approval of Client Services Management and Human Resources required

Experience

1-3 years customer service experience required
1-3 years experience in a laboratory setting or other health care related environment preferred

Knowledge, Skills and Abilities

Must have strong customer service, interpersonal, written and verbal communication skills, including the ability to provide constructive criticism to peers. required
Ability to apply judgment to written or oral instructions. required
Ability to organize work to provide productive workflow, through effective time management and prioritization skills. required
Flexibility to work independently and with a team, with minimal direct supervision. required
Has strong attention to detail. required
Strong organizational, problem solving, and decision-making skills. required
Ability to respond quickly and proactively in a changing business climate. required
Ability to learn job specific computer applications. required

Tools and Technology

Personal Computer (desktop, laptop, tablet) required
General office equipment (computer, printer, fax, copy machine) required
Microsoft Suite (Word, Excel, PowerPoint, Outlook) required
Laboratory Information System (LIS) required
Customer Relationship Management (CRM) required

#AJ123

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Refine Your Search

client care liaison jobs in milwaukee, wi

Specialist DL Customer Support

Youth Treatment Services Coordinator

Permanency Liaison

Specialist, IRIS Consulting

Specialist, IRIS Consulting (Milwaukee County, WI)

Specialist, IRIS Consulting (Milwaukee County, WI and S. Milwaukee County, WI)

Specialist, IRIS Consulting (Waukesha, WI)

Specialist, IRIS Consulting (Milwaukee, WI)

Home Health - Advisory Services Consultant - Remote

Client Care Liaison

Care Coordinator (Wraparound)

Caregiver Driver

Community Liaison

Benefits Specialist

Case Manager I - TCM

Employment Specialist IPS CSP

Community Health Worker

Office Coordinator and Administrative Assistant

Fraud Prevention Analyst I

Operations Liaison NC-iLIFE

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