Top 728 Customer experience specialist Jobs in Milwaukee, Wi

Senior Customer Service Specialist
MGIC —Milwaukee, WI
- $25.97 - $42.86 an hour
- Online Application
- Microsoft Word
- Microsoft Outlook
- Research
- Profit sharing
- Wellness program
2d
Specialist I
We Energies (WE) —Pewaukee, WI
- $68,436.68 - $156,125.32 a year
- Hybrid work
- 5 years
- Mid-level
- Analysis skills
13d
HSPD-12: Government Badging & Credentialing Specialist (Milwaukee, WI.*)
Citizant Inc —Milwaukee, WI
- $40,900 - $44,600 a year
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Customer Care Specialist
Tri City National Bank —West Allis, WI
- $20 - $28 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
6d
Medicaid Specialist
Brookdale Senior Living Inc. —Milwaukee, WI
- $17.44 - $21.80 an hour
- Full-time
- Remote
- Microsoft Excel
- Computer literacy
- Medical office experience
- Health savings account
- Paid holidays
Quick Apply
Resident Specialist-Terrace
Luther Manor —Wauwatosa, WI
- Part-time
- 18 years or older
- Microsoft Excel
- English
- Referral program
Quick Apply
5d
Administrative Specialist
Waukesha County, WI —Waukesha, WI
- $22.08 - $29.18 an hour
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
- Free parking
- Wellness program
8d
Customer Quality Excellence Specialist - Germantown, WI
dsm-firmenich —Germantown, WI
- Monday to Friday
- English
- Bachelor's degree
- Continuous improvement
- Health insurance
- Paid time off
Document Specialist
Centers for Independence —Milwaukee, WI
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
5h
Operations Support Specialist
Markel Service Inc. —Wauwatosa, WI
- Email
- Hybrid work
- High school diploma or GED
- US work authorization
- Entry level
- AD&D insurance
- Employee stock purchase plan
Quick Apply
ACCOUNTS RECEIVABLE/CUSTOMER SERVICE SPECIALIST, WDL; FULL TIME - 1ST SHIFT
Wisconsin Diagnostic Laboratories —Milwaukee, WI
- Full-time
- High school diploma or GED
- Military encouraged
- Epic
- Continuing education credits
- Disability insurance
IT Helpdesk Specialist
MRA-The Management Association Inc —Waukesha, WI
- $25 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Customer Support Specialist
DEALERLOGIX LLC —Milwaukee, WI
- 8 hour shift
- Hybrid work
- Computer networking
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
6d
Payment Specialist
Centers for Independence —Milwaukee, WI
- Full-time
- Customer service
- HIPAA
- High school diploma or GED
Quick Apply
14d
Specialist, IRIS Eligibility Screening (Milwaukee County, WI)
Molina Healthcare —Milwaukee, WI
- $19.84 - $38.69 an hour
- Full-time
- Nursing
- RN License
- Experience working with individuals with disabilities
- Health insurance
7d
IT User Support Specialist II
Milwaukee Bucks, LLC. —Milwaukee, WI
- $60,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Regulatory Affairs Specialist
Neocoil LLC —Pewaukee, WI
- $70,500 - $98,500 a year
- Microsoft Outlook
- Computer literacy
- Engineering
Quick Apply
7d
AR specialist
Revolution Search Group —Glendale, WI
- $50,000 - $70,000 a year
- Full-time
- ERP systems
- Mid-level
- Office
Quick Apply
Graduation Specialist
University of Wisconsin–Milwaukee —Milwaukee, WI
- $48,000 - $52,000 a year
- Online Application
- Remote
- Mid-level
- University
- Bachelor's degree
7d
Benefits Specialist
Waukesha County, WI —Waukesha, WI
- $27.49 - $38.19 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Adults
- Free parking
- Wellness program

I want to receive the latest job alert for customer experience specialist in milwaukee, wi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience specialist jobs near milwaukee, wi

Credentialing Specialist jobs in Milwaukee, WI

Document Specialist jobs in Milwaukee, WI

Operations Associate jobs in Wauwatosa, WI

IT Technician jobs in Waukesha, WI

Benefit Specialist jobs in Waukesha, WI

IT Support Specialist jobs in Milwaukee, WI

Customer Care Specialist jobs in West Allis, WI

Customer Service Representative jobs in Milwaukee, WI

Eligibility Specialist jobs in Milwaukee, WI

Customer Specialist jobs in Milwaukee, WI

Administrative Specialist jobs in Waukesha, WI

Credentialing Specialist jobs in Los Angeles, CA

Payor Enrollment Credentialing jobs in Remote

Credentialing Specialist jobs in Akron, OH

Credentialing Specialist jobs in Morristown, NJ

Accounts Payable Specialist jobs in Boston, MA

Credentialing Specialist jobs in Munster, IN

Document Specialist jobs in Everett, WA

Document Control Remote jobs in California

Document Specialist jobs in Concord, CA

Senior Customer Service Specialist

MGIC -
Milwaukee, WI

Apply Now

Job Details

Full-time
$25.97 - $42.86 an hour
2 days ago

Benefits

Profit sharing
Wellness program
Health savings account
Paid holidays
On-site gym
Paid time off
401(k) matching
Benefits from day one

Qualifications

Research

Full Job Description

At MGIC, we take pride in knowing that what we do matters. As pioneers of private mortgage insurance, we help people achieve homeownership sooner - making affordable low-down-payment mortgages a reality. Our efforts have helped more than 14 million people get the keys to their own homes sooner than otherwise possible. Every position is critical to our company's success - from the analytical to the technical; from the innovative to the operational. The customer-facing roles to behind-the-scenes experts, we're all part of one team. We're an organization with a national footprint that's large enough to never lack for a new challenge, but small enough for an opportunity to make an impact and influence decisions. Come make a difference at MGIC.

Schedule: The position's standard hours are 8:30am - 5:00pm (cst). However, occasional shifts between 7:00am - 7:00pm (cst) may be required to ensure coverage.

Work Location: Home office candidates preferred, but remote candidates are encouraged to apply.

PURPOSE

React and respond with expertise in resolving a variety of business transaction issues, while building and maintaining relationships, through resolution for MGIC’s internal and external customers.

PRIMARY DUTIES AND RESPONSIBILITIES

The following statements describe the general nature of work performed by people assigned to this job, may not be performed by all individuals in this job, and are not a complete list of all job duties required.

Responds to a wide variety of inquiries and requests by way of phone, email, Teams and meeting representation from both internal co-workers/departments and external customers.
Acts as subject matter expert for business transaction problems through research and/or using precedents for resolution appropriate to situation.
Primary contact and support for multiple MGIC websites and products programs within MGIC.com.
Perform basic troubleshooting on integrations with our integrated loan origination systems (LOS).
Responsible for setting up and maintaining credentials for MGIC online services and LOS systems to MGIC internal and external customers.
Establishes and maintains collaborative working relationships with customers and MGIC field co-workers. Works with MGIC Sales team keeping them current on problems, special requests, sales leads, etc.
Uses various MGIC systems to solve customer problems and respond to inquiries. This includes databases, external websites, current processes and procedures with a thorough knowledge/understanding of MGIC’s Security Practices, Compliance Requirement, Underwriting and Servicing Guidelines and Accommodation Requirements. Leverages a mixture of analysis, experience and judgement when making decisions to reconcile MGIC’s data to customers data, update pre and post policy/loan data, approving/denying reinstatements, and validating information/documentation for completeness and accuracy.
As a subject matter expert, proactively and reactively engages with customers, internal and external, on disclosure and premium issues, along with providing quality reviews for multiple departments.
Bringing together appropriate subject matter experts, managers, account managers, to ensure balanced resolution, escalating as needed.
Participates in workflow discussions and service issues. Identifies process improvements.
Must be familiar with MGIC technology to assist with problem resolutions for both internal and external customers.
Adhere to MGIC Confidentiality requirements, whether MGIC’s or respective customer requirements, when handling calls and emails.
Ensures problem solving techniques and actions are properly documented. Develops well-defined procedures for the solutions of unique and complex problems.
Job responsibilities require incumbents to be on the phone 75% of the time.

EXPERIENCE / BACKGROUND

Strong accuracy and attention to detail
Demonstrated ability to multi-task
Strong analytical skills and ability to solve problems
Conflict resolution
Detail-oriented self-starter with strong time management and organizational abilities
Confidentiality
Adherence to MGIC Security Policy & Procedures and performed using multiple systems
Ability to work in a fast-paced, ever-changing, multiple team environment.
Be an integral part of a team, including flexible work schedule when needed
Superb customer interaction skills
Experience with Microsoft Teams, Outlook, Microsoft Excel, Microsoft Word
Continuous learning mindset
Strong written and verbal communication skills

REQUIREMENTS

Flexibility to work hours to ensure appropriate coverage
Passion for customer experience

Pay Range:

$25.97 - $42.86

This range aligns with current market data and reflects our commitment to competitive and equitable compensation. Salary offers are based on factors such as experience, skills, education, and training. The range may vary in certain locations to reflect local market conditions. It is not typical to initiate pay at the top of the range to account for internal equity and allow for future and continued salary growth

Enjoy these benefits from day one:

Competitive Salary & pay-for-performance bonus
Financial Benefits (401k with company match, profit sharing, HSA, wellness program)
On-site Fitness Center and classes (corporate office)
Paid-time off and paid company holidays
Business casual dress

For additional information about MGIC and to apply, please visit our website at www.mgic.com/careers.

Note to all recruitment agencies:
MGIC does not accept unsolicited agency resumes. Any unsolicited resumes sent to MGIC, directly or indirectly, will be considered MGIC property. MGIC is not responsible for any agency fees associated with unsolicited resumes. A recruiting agency must have a valid, written and fully executed agency agreement to assist with a requisition.

Apply Now

Refine Your Search

customer experience specialist jobs in milwaukee, wi

Senior Customer Service Specialist

Specialist I

HSPD-12: Government Badging & Credentialing Specialist (Milwaukee, WI.*)

Customer Care Specialist

Medicaid Specialist

Resident Specialist-Terrace

Administrative Specialist

Customer Quality Excellence Specialist - Germantown, WI

Document Specialist

Operations Support Specialist

ACCOUNTS RECEIVABLE/CUSTOMER SERVICE SPECIALIST, WDL; FULL TIME - 1ST SHIFT

IT Helpdesk Specialist

Customer Support Specialist

Payment Specialist

Specialist, IRIS Eligibility Screening (Milwaukee County, WI)

IT User Support Specialist II

Regulatory Affairs Specialist

AR specialist

Graduation Specialist

Benefits Specialist

I want to receive the latest job alert for customer experience specialist in milwaukee, wi

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected