Top 8 Deskside support Jobs in Milwaukee, Wi

End User Support Technician
Raas Infotech —Milwaukee, WI
- $23 - $27 an hour
- Rotating shift
- Mid-level
- Windows
- Microsoft Office
- Travel reimbursement
- 401(k)
Quick Apply
IT Deskside Tech
NPO USA —Racine, WI
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Deskside Technician - Manufacturing
NPO USA —Sturtevant, WI
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply

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IT Deskside Tech
NPO USA —Racine, WI
Ability to communicate technical information to non-technical audiences. Experience in using troubleshooting tools such as IPCONFIG and all its switches.
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End User Support Technician

Raas Infotech
Milwaukee, WI

Quick Apply

Job Details

Contract
$23 - $27 an hour

Benefits

Travel reimbursement
401(k)

Qualifications

Customer communication
Scanning
Schedule management
Driver's License
Dangerous goods
Stakeholder management

Full Job Description

Hope You are doing well

We have an urgent position below. If you are interested, please share your updated resume with the rate expectation

Role: Logistics & Lab Support Specialist

Locations: Milwaukee, Wisconsin 53212 (Onsite)

Duration: Long-Term Contract

Note: I do have max pay $23/hr on W2 OR $27/hr on 1099 / C2C

About the job role:

As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise, and timeliness.
This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution.
The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department.
The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.

Job Description:-

As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

Manage the reporting of SLAs, Adherence of SLA and contract
Manage shift and shift planning including on call roster
Manage Resource productivity
Enable the team with training and development
Ensure security compliance
Ensure sufficient inventory level is managed across locations
Ensure all service request and incidents are resolved before agreed service levels
Plan and execute any move request or project work
Lead the team by providing technical and process assistance to below activities
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health checks
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to end users by visiting their desk location
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as
Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis

Desired Qualifications:

Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or cluster
Should be able to lift weight up to 30lbs at waist level

Thanks,

Raas Infotek
Email: [email protected]

Pay: $23.00 - $27.00 per hour

Benefits:

401(k)

Application Question(s):

Are you comfortable fulfilling the vaccination and DT immunization requirements associated with this position?
Do you have your own reliable transportation to travel to the worksite? (Travel expenses will be reimbursed by the customer.)

Work Location: On the road

Quick Apply

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deskside support jobs in milwaukee, wi

End User Support Technician

IT Deskside Tech

Deskside Technician - Manufacturing

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