Top 194 It Jobs in Milwaukee, Wi

Operations Manager
Infosys BPM Limited —Franklin, WI
- Full-time
- Customer service
- Data analysis skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Manager- Cybersecurity & Infrastructure
Palermo Villa, Inc. —Milwaukee, WI
- Office
- 3 years
- Master's degree
- Paid holidays
- Health insurance
Quick Apply
4d
IT Support Specialist
Phoenix Investors —Milwaukee, WI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Free parking
- Paid holidays
Quick Apply
IT Manager
Kravit, Hovel & Krawczyk, s.c. —Milwaukee, WI
- From $65,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Profit sharing
- Health insurance
Quick Apply
23h
Power Generation Technical Service Representative
Generac Power Systems Inc —Waukesha, WI
- Full-time
- Spanish
- Research
- Mid-level
Quick Apply
IT User Support Specialist II
Milwaukee Bucks, LLC. —Milwaukee, WI
- $60,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Helpdesk Technician
CCA Technology —Waukesha, WI
- $45,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Scripting
- In-person
- Paid holidays
- Health insurance
Quick Apply
IT Help Desk Analyst 1
Walbec Group —Waukesha, WI
- Full-time
- Windows
- Associate's degree
- Entry level
- Profit sharing
- Paid parental leave
Senior Desktop Support Analyst
UW Credit Union —Wauwatosa, WI
- From $75,800 a year
- Full-time
- Office
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
4d
IT Support Technician
Fox Corporation —Milwaukee, WI
- $67,000 - $90,000 a year
- Weekends as needed
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
IT Support Desk Engineer I
HEARTLAND BUSINESS SYSTEMS LLC —Pewaukee, WI
- Full-time
- Analysis skills
- Travel
- Conflict management
- On-the-job training
Quick Apply
IT Support Technician
MPE-Inc —Milwaukee, WI
- $23 - $28 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
13d
Manger of IT Support Service
Advocate Aurora Health —Grafton, WI
- $51.05 - $76.60 an hour
- Full-time
- Research
- Mid-level
- Office
IT Desktop Support Technician
Komatsu Mining Corp. —Milwaukee, WI
- $49,100 - $61,400 a year
- High school diploma or GED
- Travel
- Associate's degree
- Health savings account
- Disability insurance
Quick Apply
Technology Support Analyst (On-Site)
Foley & Lardner LLP —Milwaukee, WI
- $58,100 - $81,300 a year
- Full-time
- Mid-level
- High school diploma or GED
- Travel
IT Manager - Corporate
AB Data Ltd —Milwaukee, WI
- $110,000 - $140,000 a year
- Extended hours
- Hybrid work
- Microsoft Excel
- Computer Science
- 5 years
6d
IT Helpdesk Specialist
MRA-The Management Association Inc —Waukesha, WI
- $25 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Help Desk Coordinator | Onsite @ Alverno College
Ellucian —Milwaukee, WI
- Full-time
- Mid-level
- Windows
- Analysis skills
- Health insurance
- Dental insurance
IT Service Operations Supervisor
Milwaukee County —Milwaukee, WI
- $79,268.80 - $90,000.00 a year
- Online Application
- PMP
- Mid-level
- Windows
1d
Sr. IT Support Technician (Tier 1+) - Full-Time 1st Shift
North Shore Health Support Center —Milwaukee, WI
- Full-time
- Computer science
- Skilled nursing facility
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
14h

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it jobs near milwaukee, wi

Operations Manager

Infosys BPM Limited -
Franklin, WI

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Managing technical support teams
Managing teams in a customer support role
Customer service
Frontline customer support management
Managing clients in a customer support role
IT infrastructure
Technology management
Windows support
Application support

Full Job Description

Service Desk Operations Manager

Location: franklin WI 53132

Fulltime

Position Summary

Manage end to end IT Service desk operations. Plans and monitors resource deployment, reviews daily performance, staffing plan, work allocation, governance adherence and interacts with the client with the objective to deliver target delivery model. Ensures delivery predictability and enhance client satisfaction for the process.

Coordinates with transition team and other cross functional teams for business transition and drives operational excellence.

Monitors and analysis System/ Application performances, Incident models, Problem models and proposes the right business operating model for the engagement.

General Knowledge & Skills

Demonstrates thorough knowledge of contractual commitments (SOWs, MSAs) pertaining to day to day operations and specific deliverables in order to ensure compliance.
Demonstrates strong understanding of operational risks and liabilities for the engagement take corrective actions.
Demonstrates working knowledge of unit management operations processes and tools ITSM, CRM, Financial planning, Quality management.
Demonstrates strong knowledge of end-to-end staffing management practices to manage projects independently. Demonstrates strong knowledge of planning and forecasting tools to ensure adherence to project timelines.
Applies strong knowledge of quality improvement techniques and models like lean, six sigma.
Signs off on the training /certification methodology at the engagement level to ensure right skilling
Co-ordinates resource deployment across all processes for the engagement (team size, span, shift Utilization, skill sets, technology rollout)
Signs off on the service quality plan including the quality control, assurance and improvement to create a comprehensive quality program for the engagement
Demonstrates strong understanding of alignment of own function drivers to short and long term business drivers and looks at driving greater efficiencies and effectiveness through optimization
Continuously sets challenging goals for the teams and provides support to team by proactively anticipating road blocks and looking at means to improve them to delivery best organizational results
Builds context and common platform and uses appropriate data, examples to support complex ideas, adapts the message to the audience group for good understanding.

Technical Knowledge & Skills

Min. 3 yrs. experience in managing Service Desk Operations (Or Tech support operations) in Infrastructure support or Application support environment.
Advance knowledge and understanding of OS (Windows XP-10), Browsers, MS Office suite
Advance knowledge and understanding of Small Forms (iOS, Android, Windows)
Intermediate knowledge and understanding of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions, Network collaborations & VPNs.

Job duties and responsibilities

Plans and monitors the resource deployment (team size, span, shift utilization, skill sets, technology rollout) and ongoing monitoring for specific processes in order to ensure operational compliance.
Prepares and Reviews training staffing plan and work allocation in order to achieve production targets.
Identifies training needs for TLs, reviews training plans created by the TLs for their teams and monitors training implementations in order to improve competency development across domain.
Reviews process specific quality plan including quality control, assurance and improvement in order to create a comprehensive quality program.
Sign off scorecards for direct reportee, create KRA for the team to align with business objectives.
Performance oriented - Ability to drive performance to stretch targets
Excellent relationship management skills – coordinating with different functions and client contacts to provide customer delight
Conducts periodic reviews with his teams, monitors daily performance and creates action plan to improve service delivery.
Create business models for Incident management and Problem management to achieve minimal disruption to IT service.
Positive attitude, open mindedness, being receptive to all ideas and feelings in an aim to create win-win situations

Education and other requirement

MS non engineering graduate. Any technical degree/ diploma preferred.
A minimum of 7 years of experience in Customer Service functions and 4 years in managerial roles
Willingness to work in rotational shifts
ITIL trained/ certified preferred

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Application Question(s):

How many years of Managing Service Desk Operations experience do you have?

Experience:

Application support: 3 years (Required)

Ability to Commute:

Franklin, WI 53132 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it jobs in milwaukee, wi

Operations Manager

Senior Manager- Cybersecurity & Infrastructure

IT Support Specialist

IT Manager

Power Generation Technical Service Representative

IT User Support Specialist II

Helpdesk Technician

IT Help Desk Analyst 1

Senior Desktop Support Analyst

IT Support Technician

IT Support Desk Engineer I

IT Support Technician

Manger of IT Support Service

IT Desktop Support Technician

Technology Support Analyst (On-Site)

IT Manager - Corporate

IT Helpdesk Specialist

Help Desk Coordinator | Onsite @ Alverno College

IT Service Operations Supervisor

Sr. IT Support Technician (Tier 1+) - Full-Time 1st Shift

I want to receive the latest job alert for it in milwaukee, wi

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