Top 108 It support tech Jobs in Milwaukee, Wi

Telecommunications Technician III
Mars Solutions Group —Milwaukee, WI
- $33 - $35 an hour
- Weekends as needed
- Mid-level
- Residential
- 3 years
Quick Apply
4d
Senior IT Audit Specialist
Northwestern Mutual —Milwaukee, WI
- $70,320 - $121,320 a year
- Full-time
- Mid-level
- 3 years
- Finance
- Flexible schedule
4d
Customer Experience Technical Representative - Weekend Core
Generac Power Systems Inc —Pewaukee, WI
- $20 - $22 an hour
- Overtime
- Hybrid work
- Microsoft Outlook
- High school diploma or GED
- Travel
- Health savings account
- Health insurance
Quick Apply
2h
Telecommunications Technician
Experis —Milwaukee, WI
- Contract
- Writing skills
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Quick Apply
3d
Helpdesk Technician
CCA Technology —Waukesha, WI
- $45,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Scripting
- In-person
- Paid holidays
- Health insurance
Quick Apply
IT Help Desk Technician
BCS IS IT —Germantown, WI
- $20 - $26 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health savings account
- Health insurance
Quick Apply
2h
IT Help Desk Analyst 1
Walbec Group —Waukesha, WI
- Full-time
- Windows
- Associate's degree
- Entry level
- Profit sharing
- Paid parental leave
IT User Support Specialist II
Milwaukee Bucks, LLC. —Milwaukee, WI
- $60,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Technology Support Analyst (On-Site)
Foley & Lardner LLP —Milwaukee, WI
- $58,100 - $81,300 a year
- Full-time
- Mid-level
- High school diploma or GED
- Travel
IT Helpdesk Specialist
MRA-The Management Association Inc —Waukesha, WI
- $25 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Senior Desktop Support Analyst
UW Credit Union —Wauwatosa, WI
- From $75,800 a year
- Full-time
- Office
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
9d
IT Support Tech
Mister Car Wash —Milwaukee, WI
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
2d
IT Desktop Support Technician
Komatsu Mining Corp. —Milwaukee, WI
- $49,100 - $61,400 a year
- High school diploma or GED
- Travel
- Associate's degree
- Health savings account
- Disability insurance
Quick Apply
Software Engineer - Tech Support
KION Group AG —Wauwatosa, WI
- $65,000 - $105,000 a year
- Full-time
- Engineering
- Mid-level
- Databases
3d
IT Support Technician
MPE-Inc —Milwaukee, WI
- $23 - $28 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Manger of IT Support Service
Advocate Aurora Health —Grafton, WI
- $51.05 - $76.60 an hour
- Full-time
- Research
- Mid-level
- Office
Help Desk Coordinator | Onsite @ Alverno College
Ellucian —Milwaukee, WI
- Full-time
- Mid-level
- Windows
- Analysis skills
- Health insurance
- Dental insurance
Help Desk Engineer
Heritage Senior Living —West Allis, WI
- 8 hour shift
- Ability to walk for extended periods
- Research
- Mid-level
Quick Apply
Field Office Deskside Technician
DMI —Milwaukee, WI
- $60,000 - $72,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Disability insurance
- Health insurance
3d
Service Support Specialist
Delta Medical Systems —Brookfield, WI
- $24 - $30 an hour
- Full-time
- Hybrid work
- Office
- Microsoft Office
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
13d

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it support tech jobs near milwaukee, wi

Telecommunications Technician III

Mars Solutions Group -
Milwaukee, WI

Quick Apply

Job Details

Contract
$33 - $35 an hour
4 days ago

Qualifications

Record keeping
Customer communication
Operational analysis
Inventory records
Expense management
User training (technical support)
Attention to detail
Customer relationship management (CRM) systems (technically supported)
Customer support ticket management
Voice over internet protocol (VoIP) configuration
Telecommunications systems maintenance
Critical thinking

Full Job Description

Job Title: Telecommunications Technician III

Location: Milwaukee, WI 53203

Duration: 5 Months from projected start date

Interview Process: Microsoft Teams/In person.

Note: Must be a WI Resident. No relocation is allowed. Hybrid work schedule.

Notes: Subcontractor or Contracted Personnel shall not be paid for: Contracted Personnel’s travel time between their place of residence and place of work unless authorized in advance and agreed to in writing by the Authorized User. Contracted Personnel’s parking fees, permits, etc., when visiting an Authorized User site for any reason. Any out-of-pocket expenses incurred by Contracted Personnel for travel to and from the place of work.

Additional details: Role requires reliable transportation. Some early morning start times (before 7 AM) and weekends may be required.

Top Skills & Years of Experience:

Experience as an Enterprise voice and unified communications technician or analyst.
Moves, adds, changes, and user provisioning across multiple UC platforms.
Phone number inventory and lifecycle management.
Ticket queue ownership and incident response.
Telecom expense management and carrier coordination.
E911 administration and records management
User training and adoption support
Ability to learn new technologies, namely Microsoft Teams Voice.
Communication Skills:
Read, write, and comprehend simple instructions, reports, short correspondence, and memos.
Exchange of information with internal/external contacts.
Explain and gather information, answer queries, or provide assistance to internal or external contacts.
Persuade, confirm, or recommend course of action with internal and/or external contacts.
Ability to document training materials that are easier to use by end users.
Decision Making Skills:
Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternative precedents.
Makes decisions of responsibility and results that affect more than one department or a department with multiple units; substantial analysis is required, and many factors must be weighed before a decision can be reached.
Complexity, Judgement and Problem Solving:
Understand and follow instructions.
Execute decisions within limits of standard policy and procedures
Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined.
Ability to learn new technologies, namely Microsoft Teams Voice.

Years of Experience: 3-5 years of experience.

Nice to Have Skills:

Experience with Landis Contact Center
Implementation experience
ITIL Foundations Certification
Experience with Microsoft Teams Voice and or Microsoft Teams Voice Certifications
Avaya Certified Solution Specialist (ACSS), Avaya Support Professional Specialist (APS)

Full job descriptions attached:

The Telecom Analyst servers as a key operational resource in handling tasks, including system support, vendor coordination, and record maintenance. The aim is to ensure effective and consistent operation of telecom services, facilitating smooth communication and operational efficiency. Monitor assigned ticket queue and respond efficiently to troubleshoot reported problems. This role requires a good understanding of VOIP systems with experience in Avaya phone system and Microsoft Teams Voice being beneficial. The successful candidate will demonstrate basic understanding of SIP technologies, vendor coordination, phone installation, and maintenance. Experience and understanding with e911 platforms. Familiarity with Avaya Workforce Optimization Select and Caler-VERASmart would be advantageous.

Job Duty: Customer focused VOIP Support
Descriptive: Provide top-tier support for the organization’s VOIP systems, with a particular emphasis on enhancing customer experience. Display excellent communication and interpersonal skills in resolving user issues and educating customers on system functionalities.
Job Duty: Trend Analysis and Process Improvement
Descriptive: Regularly review VOIP systems performance and support trends to identify areas for process improvement. Use critical thinking skills and initiative to recommend and implement enhancements to the support process.
Job Duty: Support under Project Team
Descriptive: Work closely with the project team, taking direction to manage specific tasks and projects related to the VOIP systems.
Job Duty: Maintenance of VOIP Systems and Records
Descriptive: Perform regular maintenance on VOIP systems to ensure optimal functionality. Keep call record systems updated and accurate, demonstrating attention to detail.

Pay: $33.00 - $35.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

it support tech jobs in milwaukee, wi

Telecommunications Technician III

Senior IT Audit Specialist

Customer Experience Technical Representative - Weekend Core

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Helpdesk Technician

IT Help Desk Technician

IT Help Desk Analyst 1

IT User Support Specialist II

Technology Support Analyst (On-Site)

IT Helpdesk Specialist

Senior Desktop Support Analyst

IT Support Tech

IT Desktop Support Technician

Software Engineer - Tech Support

IT Support Technician

Manger of IT Support Service

Help Desk Coordinator | Onsite @ Alverno College

Help Desk Engineer

Field Office Deskside Technician

Service Support Specialist

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