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Closing Date: August 18th, 2026 or upon receipt of the first 50 application submissions
Business Development Analyst – Public Safety
Information Management Services Department, Full-Time
Pay Range: $35.96 – $53.94
Job Summary: The Business Development Analyst (BDA) serves as a strategic partner and trusted advisor to IMSD clients by aligning the strategic goals of Milwaukee County, client departments, and IMSD to identify and deliver technology solutions that create business value. The BDA collaborates with stakeholders to understand business needs, operational challenges, and strategic priorities while considering budget, resource, and timeline constraints. Through business analysis, relationship management, and cross-functional collaboration, the BDA recommends and facilitates technology solutions that improve business processes, enhance service delivery, and support organizational objectives.
Experience supporting Public Safety organizations is highly preferred. The ideal candidate understands the unique operational demands of mission-critical environments and has experience building trusted partnerships, eliciting and documenting business requirements, leading technology initiatives, and working with technical teams to implement solutions that strengthen public safety operations.
Job Responsibilities:
- Facilitate strategic client update meetings to understand a client department’s strategy and vision in conjunction with current business practices to develop potential technology solutions that enhance business functions.
- Manage client expectations regarding resource availability, work with client to strategize and prioritize business needs.
- Partner with Business Relationship Manager and IMSD leaders to convey client priorities against the portfolio of client demand.
- Facilitate the IMSD work intake process by translating and documenting client business and high-level functional requirements for review, approval, and execution.
- Collaborate with sponsors to determine project scope, priority, and vision.
- Conduct interviews to gather high-level functional business requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
- Support the Business Analyst (BA) in gathering and documenting detailed business requirements. BDA fills the BA role when a BA is not assigned.
- Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
- Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics. Gain an understanding of client project priority to advocate for client’s project during project intake.
- Work with stakeholders and project team to prioritize collected requirements.
- Support IMSD work intake processes, including conveying client priorities, collaborating with clients on project timing, supporting sizing/estimating, and project execution.
- Understand portfolio of IMSD projects and communicate impact to client departments.
- Understand the business process and technology footprint to collaborate with client departments and identify areas for enhancement using process improvement tools. These enhancements may vary in both complexity and timing (e.g., ad-hoc assessments or projects that require portfolio management processes).
- Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts. Assist in the development of request for proposals (RFPs), vendor contracts, and serve as the point of contact with vendors that provide maintenance on key client applications.
- Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
- Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
- Create process models (current state, future state, process flow diagrams, etc.), specifications, diagrams, and charts to provide direction to developers and/or the project team.
- Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
- Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
- Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
- Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
- Provide guidance and / or instruction to junior staff members.
- Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
- When assigned, adhere to the IMSD IT Project Management Office (IT PMO) standards and manage key aspects of projects, which includes project scope, timelines, budget, resource management, requirements, and status updates. This may also include managing contractors, consultants, and consultant relationships during projects.
- Function as a conduit between IMSD’s service delivery pillars and a client department (i.e., “voice of the customer”) to understand technology issues, including documenting the problem, solving problems, or escalating within IMSD.
- Coordinate with clients, vendors, IT Project Managers, and the IMSD Governance pillar to manage technology purchases, renewals, etc.
- Other duties as assigned
Minimum Requirements:
- Current resident of the State of Wisconsin.
- Associate's degree in Information Technology, Business Administration, Computer Science, or a closely related field.
- Three (3) or more years of experience in business analysis, business process analysis, requirements elicitation and documentation, process improvement, Lean principles and practices, and supporting technology-related projects.
- Intermediate knowledge of business analysis methodologies, including requirements gathering, process mapping, process improvement, value stream mapping, stakeholder engagement, and business case development.
- Experience supporting the development and execution of IT strategies, technology roadmaps, organizational change management initiatives, and working effectively in a matrixed organization.
- Experience partnering with business stakeholders to analyze operational needs, identify opportunities for improvement, and translate business requirements into technology solutions.
- Basic experience using project and work management tools such as Jira, Smartsheet, Microsoft Project, Microsoft Visio, or similar applications.
- Intermediate understanding of project management principles, methodologies, and best practices.
- Demonstrated ability to communicate effectively with technical and non-technical stakeholders, facilitate meetings, and build collaborative relationships across departments.
Preferred Previous Experience/Skills:
- Bachelor’s degree in Information Technology, Business, Process Enhancement, or a closely related field preferred. (2 years of experience with Bachelor’s Degree may be considered)
- Lean Six Sigma Certifications – Highly Desirable
- International Institute of Business Analysts (IIBA) – Entry Certificate in Business Analysis (ECBA) – Highly Desirable
- International Institute of Business Analysts (IIBA) – Certification of Capability in Business Analysis (CCBA) – Highly Desirable
- International Institute of Business Analysts (IIBA) – Certified Business Analysis Professional (CBAP) – Highly Desirable
- Business Relationship Management Institute (BRMI) – Business Relationship Management Professional (BRMP) – Desirable
- Business Relationship Management Institute (BRMI) – Certified Business Relationship Manager (CBRM) – Desirable
- Business Relationship Management Institute (BRMI) – Master of Business Relationship Management (MBRM) – Desirable
- Preferably 2 years’ experience with Public Sector and/or Public Safety
Knowledge & Experience
- Demonstrated knowledge of core business process and operations.
- Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
- Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
- Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
- Exceptional analytical and statistical skills with the ability to apply them to system issues and products, as required.
- Clear understanding of product management and market placement.
- Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
- Understanding of application development and software development life cycle concepts, including waterfall and agile concepts.
- Knowledge of public safety operations, regulatory requirements, and mission-critical technology environments is highly desirable.
- Experience supporting Public Safety, Emergency Management, Law Enforcement, Courts, or other mission-critical government operations is highly preferred.
Personal Attributes
- Experience working both independently and in a team-oriented, collaborative environment is essential. Highly self-motivated and directed.
- Able to exercise independent judgment and take action on it.
- Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
- Excellent analytical, mathematical, and creative problem-solving skills.
- Logical and efficient, with keen attention to detail.
- Reacts to project adjustments and alterations promptly and efficiently.
- Flexible during times of change.
- Ability to read communication styles of team members and contractors who come from a broad spectrum of backgrounds and disciplines.
- Persuasive, encouraging, and motivating.
- Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
- Ability to defuse tension among project team, should it arise.
- Ability to bring project to successful completion through political sensitivity.
- Strong written and oral communication skills.
- Strong interpersonal skills.
- Adept at conducting research into project-related issues and products.
- Must be able to learn, understand, and apply new technologies.
- Leads with a customer service mindset.
- Has the ability to effectively prioritize and execute tasks in a high-pressure environment.
NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.
APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION
Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.
