Receptionist / Admin Support Job Compensation:
- $18.22 to $22.78/Per Hour (depending on experience).
Receptionist / Admin Support Job Responsibilities:
- Performs reception tasks in an effective, professional, and hospitable manner, responding to difficult situations with diplomacy.
- Efficiently multitasks between answering phone calls, greeting in-person visitors, and completing other clerical duties such as filing and data entry.
- Operating various standard office equipment, which includes multi-line phone system, personal computers with Microsoft software, fax, calculator, printer/copier, shredding machine, etc.
- Maintaining and updating the list of staff member availability continuously to receive and forward incoming calls.
- Accurately enters information of received calls, updating, and maintaining detailed records and employee directories.
- Understanding and responding effectively and clearly to address requests in person or over the phone, and to written or verbal instructions.
- Communicating in writing and verbally between suppliers, customers, visitors, enquirers, or relevant staff.
- Maintain excellent attendance, punctuality, and have the flexibility to work weekends as needed for special events and meetings and flex hours/break times as needed.
- Must be able to work standard business hours of 8am- 5pm.
- Ordering and distributing office supplies for staff members. Maintain office supply order/purchase records and receipts, including UMOS purchase orders, and invoices for submission to UMOS Accounting Department.
- Pick-up (from post office) and receive/distribute mail and incoming faxes; review and prepare mail and faxes carefully for distribution to the correct personnel. This includes date-stamping incoming mail, sorting, placing mail in staff/department mailboxes daily and posting outgoing mail.
- Establishing and maintaining professional working relationships with managers, supervisors, co-workers, and customers.
- Pursuing personal development of knowledge and skills required for the efficient performance of the job role.
- Attend required meetings and training, perform special projects and other related duties as assigned.
Receptionist / Admin Support Job Qualifications:
- High school diploma or equivalent.
- Six to twelve months' experience in customer service or office setting.
- Bilingual Spanish/English verbal and written required.
- Able to deliver excellent customer service including maintaining confidentiality, externally and internally.
- Experience with receiving a high volume of phone calls and operating a multi-line phone system utilizing impressive telephone etiquette.
- Ability to understand and execute written and verbal instructions, and work with others in a close proximity, open environment.
- Proficiency using Microsoft Outlook, Word, Excel and Teams; good organizing and planning skills.
- Able to react effectively and calmly in emergencies and work under rigorous pressure and meet close deadlines.
- Must have a vehicle, auto insurance and a valid driver’s license.
Work Environment, Physical, and Sensory Demands:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be considered to enable individuals with disabilities to perform the essential functions.
Physical Demands:
- While performing the duties of this job, the employees is required to concentrate, communicate verbally and listen intently.
- Frequently required to sit and stand, walk, bend and stoop.
- The employee is occasionally required to reach with hands and arms; climb or balance; and kneel and crouch.
- The employee must occasionally lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
- The employee is frequently exposed to moderate temperatures generally encountered in a controlled or uncontrolled temperature environment.
- The employee is exposed to moderate noise levels depending on the type of equipment used.
Tools & Equipment Used:
While performing the duties of this job, the employee is regularly required to use typical office equipment including, but not limited to phones, computer systems, fax machines, copy machines.
- iPad, iPhone, laptop computers, projectors, copy/scanner machine, computer.
- Be able to scan documents and encrypt documents as necessary
- Use first aid equipment, fire extinguisher.
Usage varies by position.
Additional Eligibility Requirements:
- Employment with UMOS is contingent upon successful completion of a criminal background and driving record check prior to starting.
UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
