Field Applications Engineer (Fluid Dispensing)
Do you want to be part of an organization on the cutting edge of technology?
We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!
Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.
Position Overview
The Field Applications Engineer (Fluid Dispensing) is the customer-facing engineer for demos, system buyoffs, system/process development, and troubleshooting. Customer interactions include pre-sales support, machine demonstration and buyoffs, and post-sales support, which includes troubleshooting. Primary duties include being responsible for customer support calls, customer process evaluations, and preparing evaluation reports based on the tests, and configuring systems to be quoted. Additionally, this role will be responsible for providing solutions to machine issues and interact with customers for higher level process support. This role is located in Milwaukee, WI.
Key Responsibilities
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Handles customer day-to-day calls and concerns. Communication via email, phone, and if required in-person
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Provides post-sales process and system support
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Assists in process optimization at customer site or over the phone or email
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Conducts system demos at the office either with the customer present or by processing parts and returning finished parts with a detailed report
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Develops and optimizes applications that effectively accomplish client objectives and user needs
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Acts as a technical advisor to Sales and Service groups
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Provides contributions to the system manuals and other forms of documentation
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Installs machines at customer facility
Experience and Qualifications
- Bachelor's degree in a technical field such as Engineering, Chemistry or Computer Engineering or related field preferred
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2-3 years of fluid applications/process engineering or field where interacting with customers in technical projects preferred
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Industry-specific experience and familiarity in Conformal Coating or SMT processes
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Experience in working with chemicals and solvents preferred
- Understanding of basic electronics to be used during troubleshooting
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Strong customer service, sales, and marketing experience skills
Working Conditions/Physical & Mental Demands
The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The worker must be able to be ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms, in addition to all body agility emphasized. Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. The worker will also be bending legs at knee to come to a rest on knee or knees, bending the body downward and forward by bending leg and spine, moving about on hands and knees or hands and feet, and extending hand(s) and arm(s) in any direction.
Remaining upright on the feet, particularly for sustained periods of time. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site location to another. Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
The worker will endeavor in picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling, applying pressure to an object with the fingers and palm, ability to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. Making substantial movements (motions) of the wrists, hands, and/or fingers.
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
The worker is subject to inside environmental conditions:
Protection from weather conditions but not necessarily from temperature changes.
The worker is subject to hazards:
Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
Travel Requirements: Ability to travel to the China and Mexico for training.
Standard office environment. Significant computer work should be expected.
A Culture of Collaboration & Personal Growth
At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.
Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.
Here you are expected to have a voice and will be encouraged to get involved. It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet - every day.
Click to learn more about Mycronic and what it's like to work with us
https://www.mycronic.com/en/career/working-at-mycronic/
Equal Opportunity Employer
Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.
