Top 107 Call center Jobs in Milwaukee Wi

Director: EMS Communications Dispatch Center
Bell Ambulance —Milwaukee, WI
- Full-time
- US work authorization
- Recruiting
- Training & development
- Health savings account
- Health insurance
8d
Customer Service Representative
Wild Marketing Group - Global Division —Waukesha, WI
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Collections Account Manager
Byrider —Waukesha, WI
- $18 - $22 an hour
- Overtime
- Background check
- Sales
- Dealership
- Paid time off
Quick Apply
7d
Call Center Representative
Chiropractic Company —Milwaukee, WI
- $16 - $18 an hour
- Full-time
- Spanish
- English
- No degree
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative - Call Center
EMPIRE HOME REMODELING INC —Milwaukee, WI
- $16 an hour
- Full-time
- Analysis skills
- Communication skills
- Entry level
Quick Apply
Customer Service- Call Center for Medical Bil
Fusion Anesthesia Solutions —Brookfield, WI
- $20 - $23 an hour
- Full-time
- Bilingual
- Communication skills
- Entry level
Quick Apply
Call Center Representative - Full Time
Penzeys Spices —Wauwatosa, WI
- $17 an hour
- Weekends as needed
- Computer literacy
- Driver's License
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
1d
Call Center- Rehasher
EMPIRE HOME REMODELING INC —Milwaukee, WI
- $16 an hour
- Full-time
- Computer skills
- Communication skills
- Entry level
Quick Apply
Call Center Confirmer
EMPIRE HOME REMODELING INC —Milwaukee, WI
- Full-time
- Computer literacy
- Organizational skills
- Communication skills
- Paid training
Quick Apply
Call Center Representative
Bath Concepts Independent Dealers —Milwaukee, WI
- Full-time
- Communication skills
- Entry level
Quick Apply
Customer Service Representative
Copart —Milwaukee, WI
- $18.00 - $20.29 an hour
- Overtime
- Bilingual
- Computer literacy
- Residential
- AD&D insurance
- Employee stock purchase plan
Quick Apply
8d
Call Center Agent - WI - Full-Time - Monday-Thursday 10:30-8pm and Saturdays 9-1pm
Versiti, Inc. —Milwaukee, WI
- $16.39 an hour
- Full-time
- High school diploma or GED
- In-person
- Communication skills
- Paid training
- Paid holidays
Scheduling Registration Rep
Children's Wisconsin —West Allis, WI
- Part-time
- High school diploma or GED
- Children
- Organizational skills
13d
Collections Specialist
Brookdale Senior Living Inc. —Milwaukee, WI
- $17.44 - $19.50 an hour
- Full-time
- Remote
- Microsoft Excel
- Computer literacy
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
9d
Customer Consultant - Inbound (Part Time)
We Energies (WE) —Pewaukee, WI
- $25.29 - $32.05 an hour
- Part-time
- Travel
- US work authorization
- Typing
9d
Customer Service Representative 2026
Lake Express —Milwaukee, WI
- $16 - $17 an hour
- Part-time
- Cleaning
- Entry level
Quick Apply
Customer Support Center Representative
WaterStone Bank SSB —Oak Creek, WI
- Call employer
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Call Center - Rehasher
Bath Concepts Independent Dealers —Milwaukee, WI
- Full-time
- Communication skills
- Entry level
Quick Apply
PAT FIN SRV REP-CUST RECEPTION, PATIENT FINANCIAL SERVICES
Froedtert Health —Menomonee Falls, WI
- Full-time
- Basic math
- Office
- High school diploma or GED
- Continuing education credits
- Disability insurance
Inbound Sales Representative (Remote/Central Time)
A Place for Mom —Milwaukee, WI
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply

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Director: EMS Communications Dispatch Center

Bell Ambulance -
Milwaukee, WI

Apply Now

Job Details

Full-time
8 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Vision insurance

Qualifications

Emergency medical dispatch
Crisis management (risk management strategy)
Incident response (Crisis management methodologies)
Computer-aided dispatch (CAD) software
Emergency real-time monitoring tools
Call center management

Full Job Description

DIRECTOR: EMS Communications Dispatch Center

Bell Ambulance, Milwaukee, WI

Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has operated since 1977 and has grown into the largest ambulance service provider in Wisconsin. We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more than 120,000 calls per year. We have 14 locations in southeastern Milwaukee. We provide BLS, ALS, and Critical Care services, and we currently employ more than 700 people.

Bell Ambulance, a leading Emergency Medical Services (EMS) provider operating a high-volume dispatch center in Milwaukee, WI, is seeking a highly skilled, results-oriented Director of Communications.

This Director-level role will oversee the operational management and strategic development of our IAED-accredited Communication Center, which handles over 130,000 calls per year in a high-traffic urban setting. Call types include both 911 and Inter-facility Transfer (IFT)/Discharge calls for service.

The Director will be responsible for ensuring the highest standards of efficiency, performance, and compliance in all dispatch and call-taking operations, driving continuous improvement in response times and resource allocation. This role requires a proven leader with deep experience in a high-volume EMS service.

Core Responsibilities

Operational Oversight

Ensure continuous, 24/7 oversight of all Communication Center operations.
Maintain adequate staffing levels with appropriately trained personnel for call taking, dispatching, and monitoring of contracted response times.
Coordinate with the Scheduling department to create or adjust positions as necessary.
Review and update current ambulance dispatch policies and procedures to ensure they support efficient, compliant operations at all times within the Communications Center.

Technology and Systems Management

Manage the Traumasoft Computer-Aided Dispatch (CAD) system, phone answering systems, and other tools utilized to monitor personnel and fleet activity within the Communications Center.
Utilize Microsoft POWER BI and Firstwatch to analyze metrics and provide feedback to other departments on necessary metrics

Performance, Training, and Development

KPI Monitoring: Establish and maintain a robust Quality Assurance (QA) program to ensure departmental compliance. This includes, but is not limited to, monitoring call-taking accuracy, ambulance out-the-door times, and on-scene times. Provide regular reports and constructive feedback for necessary follow-up.
Training System: Establish and maintain a comprehensive training system, including the development of certified Dispatch Training Officers (DTOs), to ensure all communication center personnel are highly proficient and fully aware of their critical role.
Performance Feedback: Create a training performance feedback process to ensure consistent, constructive transparency for all parties across all phases of training.
Cross-Training: Ensure a clear pathway for Ambulance Operations personnel to be cross-trained within the department.

Recruitment, Retention, and Culture

Establish and maintain a "Just Culture" environment that promotes adequate review and feedback within the department while ensuring appropriate accountability at all times.
Participate in the review and interviewing process for all potential candidates in coordination with Human Resources (HR).

Required Qualifications

Prior experience within a high-call-volume Communications Center.
Emergency Medical Dispatcher (EMD) Certified.
Experience with Traumasoft CAD and other related systems.
Exceptional organizational, analytical, and crisis management skills.

Preferred Skills

Current EMS licensure (Any Level).
Prior experience in an EMS setting that operates both 911 and private call services.

Bell Ambulance can offer you an incredibly competitive wage and a comprehensive benefits package, including two medical plans to choose from, dental, vision, FSA, HSA, and company-sponsored plans. In addition to the core benefits, Bell Ambulance offers a 401(k) plan that becomes available on your hire date, and we match 100% of your contributions up to 6%.

We have grown because we strive to exceed every client’s expectations.

We have grown because we treat our people with respect, appreciation, and fairness.

We have grown because we provide the best service, with the best equipment, and the best people!!

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

PI0cfeba6ca6eb-25404-39548096

Apply Now

Refine Your Search

call center jobs in milwaukee wi

Director: EMS Communications Dispatch Center

Customer Service Representative

Collections Account Manager

Call Center Representative

Customer Service Representative - Call Center

Customer Service- Call Center for Medical Bil

Call Center Representative - Full Time

Call Center- Rehasher

Call Center Confirmer

Call Center Representative

Customer Service Representative

Call Center Agent - WI - Full-Time - Monday-Thursday 10:30-8pm and Saturdays 9-1pm

Scheduling Registration Rep

Collections Specialist

Customer Consultant - Inbound (Part Time)

Customer Service Representative 2026

Customer Support Center Representative

Call Center - Rehasher

PAT FIN SRV REP-CUST RECEPTION, PATIENT FINANCIAL SERVICES

Inbound Sales Representative (Remote/Central Time)

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