At Children’s Wisconsin, we believe kids deserve the best.
Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/
7:30AM-4PM schedule
Scheduling & EPIC Experience preferred
Job Summary
The Clinic Secretary provides clerical support for the assigned clinic, including scheduling patient appointments and tests, managing phone calls, entering charges and diagnoses into the computer system and performing general receptionist duties.
Essential Functions
- Prepares for clinic by completing paperwork procedures, assuring all necessary information, radiographs, and diagnostic studies are available for the clinic appointment.
- Greets patients and families in a welcoming manner, ensuring confidentiality and privacy.
- Updates demographic data on face sheets, verifies insurance/scans insurance cards, and collects insurance co-pays.
- Maintains clinic flow, monitoring patient location and wait time. Communicates with physicians and staff to maintain optimal clinic operations.
- Utilizes the electronic clinical information systems to support clinic operations and patient care.
- Schedules patient appointments and diagnostic testing through the use of the computerized scheduling system and its components. Monitors the daily schedule which includes, but is not limited to, management of daily appointments, no-shows, cancelled appointments, bump list appointments, and appointments on the wait list.
- Interacts effectively with all departments regarding the scheduling and triaging of appointment calls.
- Manages telephone calls and documents information appropriately.
- Enters patient charges, orders and diagnoses into the computer within the established time standards.
- Assists with maintaining a clean, orderly and safe work environment.
Legacy Essential Functions
- Advises parent/patients of the necessity of obtaining an insurance referral prior to the clinic appointment and manages appointments for patients without referrals.
Education:
- High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required
Experience:
- less than 1 year of related experience in order to understand department procedures and interdepartment function
Knowledge, Skills and Abilities
- Ability to type at a minimum of 35 words per minute to complete form letters and data entry preferred.
- Interpersonal skills necessary to gather and share information with physicians, patients, visitors, families, and team members in a courteous and confidential manner.
- Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously.
- Ability to sit for long periods of time and walk when assisting with errands or carrying supplies.
- Frequently bends, lifts, twists, reaches, and squats.
- Occasionally push/pulls and does overhead work.
Required for All Jobs:
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
- Employment is at-will. This document does not create an employment contract, implied or otherwise.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:
