Power Generation Technical Service Representative
Generac Power Systems Inc —Waukesha, WI
- Full-time
- Spanish
- Research
- Mid-level
Quick Apply
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- $65,000 - $90,000 a year
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Support Desk Technician
River Run Computers Inc —Glendale, WI
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2d
IT Assistant
Winter Services Inc —Milwaukee, WI
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- Full-time
- HIPAA
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Quick Apply
8d
IT Support Specialist
Powerful IT Systems —Milwaukee, WI
- $45,000 - $65,000 a year
- Full-time
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Quick Apply
22h
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- Full-time
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Desktop Support Analyst (Entry-Level / IT Help Desk)
SMARTMD —Glendale, WI
- $16 - $18 an hour
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Quick Apply
Service Support Specialist
Delta Medical Systems —Brookfield, WI
- $24 - $30 an hour
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Quick Apply
Field Office Deskside Technician
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IT Specialist I
Wellpoint Care Network —Milwaukee, WI
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6d
IT Help Desk Technician
BCS IS IT —Germantown, WI
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- Mid-level
- Windows
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Quick Apply
11d
IT Support Technician - Help Desk
Expert Institute —Milwaukee, WI
- Full-time
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Quick Apply
Sr. Desktop Support Technician
Komatsu Mining Corp. —Milwaukee, WI
- $53,900 - $67,400 a year
- 5 years
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IT User Support Specialist II
Milwaukee Bucks, LLC. —Milwaukee, WI
- $60,000 - $62,000 a year
- Weekends as needed
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IT Technician
Whitnall School District —Greenfield, WI
- Full-time
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Quick Apply
7d
Help Desk Supervisor
Badger Meter —Milwaukee, WI
- Full-time
- Computer science
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- 5 years
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8d

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help desk jobs near milwaukee wi

Power Generation Technical Service Representative

Generac Power Systems Inc -
Waukesha, WI

Quick Apply

Job Details

Full-time

Qualifications

Spanish
Engineering equipment malfunctions diagnostics
Technical support via phone
Phone communication
Technical documentation
Electronic systems troubleshooting
Research
Mid-level
Incident Escalation
Troubleshooting electrical systems
Resolving technical support tickets
Technical writing
Warranty issues management
Productivity software
Associate's degree
Mechanical knowledge
Client interaction via phone calls

Full Job Description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

The Power Generation Technical Service Representative is responsible for providing technical assistance and authorizing warranty repairs (including sending parts) to our authorized dealer network. Under general supervision with some guidance from Supervisor and higher level TSRs. Assist customers with questions, requests, and issues. Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution. Set groundwork for escalated cases.

*This is not a remote role, the ideal candidate will need to be located in Wisconsin, due to this position being on-site and reporting into our Waukesha Headquarters*

Major Responsibilities

Answer inbound calls and respond to emails from Dealer Technicians and answer standard questions over the phone
Provide accurate, timely, and descriptive notes during calls
Assist Dealer Technicians with remote diagnostic tools
Follow established diagnostic techniques to troubleshoot installed systems
Gather and prepare documentation regarding product failure and improvement
Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically

Minimum Job Requirements

Associates degree or equivalent experience in relevant technical field

Preferred Qualifications:

Bachelor’s Degree
Bilingual Spanish

Knowledge / Skills / Abilities

Basic understanding of mechanical and electrical (AC/DC) fundamental theory
Excellent Customer Service skills
Ability to communicate verbally and in writing in a professional manner
Active listening skills
Ability to remain calm in high-stress situations
Working knowledge of Microsoft office suite
Ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience
Trouble-shooting skills

Office Environment:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Quick Apply

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help desk jobs in milwaukee wi

Power Generation Technical Service Representative

Industrial Technical Support Specialist

Technical Support Specialist - Agricultural Equipment (Remote + Travel)

IT Desktop Support Technician

Support Desk Technician

IT Assistant

Technology Support Analyst (On-Site)

Help Desk Analyst I - Full-Time 1st Shift

IT Support Specialist

IT Help Desk Analyst 1

Desktop Support Analyst (Entry-Level / IT Help Desk)

Service Support Specialist

Field Office Deskside Technician

IT Specialist I

IT Help Desk Technician

IT Support Technician - Help Desk

Sr. Desktop Support Technician

IT User Support Specialist II

IT Technician

Help Desk Supervisor

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