Top 126 It support Jobs in Milwaukee Wi

IT Support Desk Technician II
HEARTLAND BUSINESS SYSTEMS LLC —Brookfield, WI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
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Help Desk Analyst - II
Medasource —Grafton, WI
- $28 - $33 an hour
- Full-time
- Mid-level
- Experience equivalent to degree accepted
- In-person
- Health insurance
- Dental insurance
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IT Desktop Support Technician
Komatsu Mining Corp. —Milwaukee, WI
- $49,100 - $61,400 a year
- High school diploma or GED
- Travel
- Associate's degree
- Health savings account
- Disability insurance
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Support Desk Technician
River Run Computers Inc —Glendale, WI
- $50,000 - $68,000 a year
- Full-time
- Hybrid work
- Office
- Windows
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
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2d
IT Help Desk Analyst 1
Walbec Group —Waukesha, WI
- Full-time
- Windows
- Associate's degree
- Entry level
- Profit sharing
- Paid parental leave
IT Technician
Whitnall School District —Greenfield, WI
- Full-time
- Computer Science
- Mid-level
- Windows
- Health savings account
- Health insurance
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7d
Technology Support Analyst (On-Site)
Foley & Lardner LLP —Milwaukee, WI
- $58,100 - $81,300 a year
- Full-time
- Mid-level
- High school diploma or GED
- Travel
IT Specialist I
Wellpoint Care Network —Milwaukee, WI
- Online Application
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
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6d
Desktop Support Analyst (Entry-Level / IT Help Desk)
SMARTMD —Glendale, WI
- $16 - $18 an hour
- Part-time
- Customer service
- Windows
- SQL
- Health savings account
- Health insurance
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IT User Support Specialist II
Milwaukee Bucks, LLC. —Milwaukee, WI
- $60,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Software Engineer - Tech Support
KION Group AG —Wauwatosa, WI
- $65,000 - $105,000 a year
- Full-time
- Engineering
- Mid-level
- Databases
14d
IT Support Tech
Mister Car Wash —Milwaukee, WI
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
13d
Service Support Specialist
Delta Medical Systems —Brookfield, WI
- $24 - $30 an hour
- Full-time
- Hybrid work
- Office
- Microsoft Office
- High school diploma or GED
- AD&D insurance
- Paid holidays
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IT Help Desk Technician
BCS IS IT —Germantown, WI
- $20 - $26 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health savings account
- Health insurance
Quick Apply
10d
Help Desk Analyst I - Full-Time 1st Shift
North Shore Health Support Center —Milwaukee, WI
- Up to $65,000 a year
- Full-time
- HIPAA
- Windows
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
7d
IT Support Technician - Help Desk
Expert Institute —Milwaukee, WI
- Full-time
- Mid-level
- Office
- Windows
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IT Support Specialist
Powerful IT Systems —Milwaukee, WI
- $45,000 - $65,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- Driver's License
- Paid time off
Quick Apply
15h
Technical Support Representative
VEHLO —Milwaukee, WI
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Cluster IT Support Analyst
White Lodging Services Corporation —Milwaukee, WI
- Mid-level
- Microsoft Office
- Hotel
Quick Apply
Technical Support Specialist
Sprocket Security —Milwaukee, WI
- HIPAA
- Mid-level
- Continuous improvement
- Paid training
- Health insurance
Quick Apply

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it support jobs near milwaukee wi

IT Support Desk Technician II

HEARTLAND BUSINESS SYSTEMS LLC -
Brookfield, WI

Quick Apply

Job Details

Full-time

Benefits

On-the-job training

Qualifications

Customer relationship building
iOS support
iOS
Android support
Employee relationship building
Computer management
macOS administration
Windows Server administration
Antivirus software support
Network infrastructure management
Antivirus software
Delegation
IT department experience

Full Job Description

Description:

Position Summary:

This position provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. This position is part of our managed services team and provides critical IT support for multiple Heartland customers. The ideal candidate will bring a good blend of technical and customer services skills to this fast-paced environment.

Roles and Responsibilities/ Essential Functions:

Respond to auto generated ticket alerts both critical and non-critical.
Monitor and work tickets in ticket system for client submitted requests.
Acknowledge and respond to tickets based on Managed Services SLA.
Be part of a phone call queue for client call in requests.
Review monthly client reports and provide resolutions solutions based on generated reports.
Escalate tickets to internal departments and clients IT departments.
Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
Remote application and hardware support for switches, routers, firewalls, servers, and storage.
Monitor and analyze customer networks, systems, backups, and security appliances.
Work with customer’s primary field engineer to perform work on an as needed basis.
From time to time, project manage internal department initiatives.
Contribute and enhance internal department process/system documentation
Follow policies and procedures on a department and per client basis.
Conduct training of customers or colleagues in both formal and informal environments.
Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
Be part of an on call after hours/weekend on call rotation every 8-10 weeks(additional compensation).
Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
Perform other duties, as assigned

Requirements:

Competencies:

Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability – Ability to adapt to change in the workplace.
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Conflict Resolution – Ability to deal with others in an antagonistic situation.
Decision Making – Ability to make critical decisions while following company procedures.
Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
Honesty / Integrity – Ability to be truthful and be credible in the workplace.
Innovative – ability to look beyond the standard solutions
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Relationship Building – Ability to effectively build relationships with customers and co-workers.
Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Strategic Planning – ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:

3+ years’ experience working in an IT service role, systems administration, and network administration.

Preferred Experience:

5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
4+ years’ experience working in a customer facing IT service role
Advanced knowledge of the following: Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android).
Advanced knowledge of Microsoft Windows Desktop & Server Operating System.

Required Skills, Education and/ or Certifications:

Associate degree in a technology-related field or a combination of education and relevant experience
Customer service-oriented skillset
Advanced knowledge of Microsoft Windows Operating System
Basic knowledge of network printing
Basic knowledge of Antivirus software packages
Basic knowledge of core server administration within Microsoft Windows Server
Basic knowledge of Mac OS
Basic knowledge of mobile operating systems: Apple iOS and Android

Preferred Skills, Education and/ or Certifications:

Bachelor’s degree in a technology-related field.
Three or more of the following certifications: A+, Network +, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT)
Advanced knowledge of Cisco, HP, Palo Alto networking infrastructure, ConnectWise Manage and Automate, VMware, vSphere, and LogicMonitor, Veem Backup

Equal Opportunity Employer - Including Disabled and Veterans

#HBS

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Refine Your Search

it support jobs in milwaukee wi

IT Support Desk Technician II

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Technology Support Analyst (On-Site)

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IT User Support Specialist II

Software Engineer - Tech Support

IT Support Tech

Service Support Specialist

IT Help Desk Technician

Help Desk Analyst I - Full-Time 1st Shift

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IT Support Specialist

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Cluster IT Support Analyst

Technical Support Specialist

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