Top 114 Helpdesk technician Jobs in Mineola, Ny

Onsite Printer Support Specialist - Level 2
Revolution Technologies, LLC —New York, NY
- $30 - $35 an hour
- Full-time
- 5 years
- In-person
- Senior level
- Health savings account
- Health insurance
Quick Apply
IT Technician I (Evening Shift)
New York Institute of Technology —Old Westbury, NY
- $57,000 - $65,000 a year
- Weekends as needed
- Classroom
- Office
- Windows
- Paid holidays
- Paid time off
IT Helpdesk Technician
Construction & Realty Services Group —Lynbrook, NY
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Service Coordinator
Atlantic PC, Inc. —Great Neck, NY
- $60,000 - $70,000 a year
- Full-time
- Customer service
- Office
- US work authorization
- Health savings account
- Health insurance
Quick Apply
6d
IT Support Technician
H2M architects + engineers —Melville, NY
- $24 - $34 an hour
- Full-time
- Mid-level
- Travel
- Military encouraged
- Health insurance
- Tuition reimbursement
Quick Apply
Jr. IT Configuration Technician
Ergonomic Group Inc. —Jericho, NY
- $40,000 - $50,000 a year
- Full-time
- Clean driving record
- Up to 50% travel
- Driver's License
- Health savings account
- Health insurance
Quick Apply
6d
IT TECHNICIAN
ATG Entertainment USA —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Associate Helpdesk Technician
Tutor Perini Corporation —New Rochelle, NY
- $30 - $35 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
1d
Helpdesk Technician
Enersys —Commack, NY
- $50,000 - $65,000 a year
- Overtime
- Computer science
- Computer Science
- Mid-level
- Employee stock purchase plan
- Paid holidays
1d
Information Technology Hourly IT Support Assistant - Part-Time
The City University of New York (CUNY) —New York, NY
- $24.48 - $27.68 an hour
- Part-time
- Writing skills
- English
- Mid-level
IT Operations Technician
National Debt Relief, LLC. —New York, NY
- $26.50 - $29.00 an hour
- Full-time
- Remote
- Computer Science
- Computer literacy
- Mid-level
- Commuter assistance
- Paid parental leave
6d
IT Support Specialist Hybrid Level 1-2 Part to Full time
Simiplex Solutions —White Plains, NY
- $22.00 - $31.67 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- Driver's License
- Paid training
- Paid time off
Quick Apply
1d
Support Technician II
Westchester Medical Center —Valhalla, NY
- $29.30 - $36.82 an hour
- Full-time
- Hospital
- Word processing
- Mid-level
- Paid holidays
- Health insurance
Help Desk Support Technician I
FORTUNE SOCIETY INC —Long Island City, NY
- $24.73 - $27.48 an hour
- Full-time
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
14d
IT Site Technician / Client Services Site Technician Department
TTM Technologies —Farmingdale, NY
- $60,415 - $100,692 a year
- Full-time
- Microsoft Excel
- Oracle
- Basic math
- Health savings account
- Paid holidays
2h
Help Desk Technician
DISTRICT ATTORNEY KINGS COUNTY —Brooklyn, NY
- $61,174 a year
- Overtime
- Mid-level
- Office
- 3 years
- Loan forgiveness
1d
IT Support Technician - Nassau County
Core BTS —Long Island, NY
- $18 - $22 an hour
- Full-time
- Classroom
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Desktop Support Technician, Level 2
MUFG —New York, NY
- $94,000 - $158,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid parental leave
- Paid holidays
1d
Senior Helpdesk Technician
DEPT OF CITYWIDE ADMIN SVCS —New York, NY
- $71,434 - $82,149 a year
- Full-time
- Office
- Windows
- Microsoft Office
- Loan forgiveness
IT Help Desk Technician II
Jazz at Lincoln Center —New York, NY
- $33.65 - $38.46 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance

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helpdesk technician jobs near mineola, ny

Onsite Printer Support Specialist - Level 2

Revolution Technologies, LLC
New York, NY

Quick Apply

Job Details

Full-time | Contract
$30 - $35 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
Network troubleshooting
Technical documentation
Enterprise software
Incident management software
In-person customer service
Printer (troubleshooting support)
Dispatching
Zendesk
Computer hardware
Customer support ticket management
Technical customer support for office equipment
ServiceNow
IP networking
Peripheral hardware support
Ticketing system technical support

Full Job Description

Job Title

Onsite Printer Support Specialist – Level 2

Job Location

New York, NY 10017 – Midtown Manhattan
100% On-site

Job Type

Full-Time Contract – 12 Months

Pay Rate

$30.00 – $35.00 per hour W-2, based on experience

Job DescriptionRole Overview

The Onsite Printer Support Specialist provides Level 2 technical support within a large enterprise printing environment. This position serves as a key liaison between the customer helpdesk, end users, and technical support teams to ensure printer-related incidents are properly diagnosed, documented, resolved, or escalated.

This is not a traditional printer break/fix field technician position. The ideal candidate combines strong Level 2 IT support experience with hands-on enterprise printer/MFP troubleshooting, network printing knowledge, ticket management, and excellent customer-facing communication.

Key Responsibilities

Level 2 Printer Support: Partner with the customer helpdesk to troubleshoot and resolve printer and MFP-related service requests.
End-User Troubleshooting: Work directly with users to diagnose printer hardware, software, connectivity, driver, print queue, and configuration issues.
Network Printing: Troubleshoot network-connected printers using knowledge of TCP/IP, print queues, drivers, and related enterprise printing technologies.
Ticket & SLA Management: Monitor, update, document, and resolve support tickets accurately and within established service standards.
Technical Escalation: Coordinate with the Lexmark Technical Support Center on complex issues and initiate field technician dispatch when onsite repair is required.
Printer Configuration: Configure and manage printer settings using Lexmark solution-management tools or similar enterprise print-management platforms.
Technical Coordination: Work closely with helpdesk personnel, technical support teams, and field service resources to drive incidents through resolution.
User Training: Provide guidance and training to end users on printer functionality and supported printing solutions.
Customer Service: Deliver professional, responsive, and courteous onsite support while maintaining a high level of customer satisfaction.

Qualifications & Requirements

Experience: 5–7 years of experience in technical support, desktop support, helpdesk, or Managed Print Services environments.
Enterprise Printer Support: Hands-on experience supporting printers and/or multifunction printers (MFPs) within a corporate or enterprise environment.
Level 2 Support: Demonstrated experience diagnosing and resolving Level 2 hardware, software, peripheral, and connectivity issues.
Networking: Working knowledge of TCP/IP, network printers, print queues, printer drivers, and device connectivity.
Ticketing Systems: Experience working within an enterprise ticketing system such as ServiceNow, Zendesk, or similar.
Print Management: Familiarity with enterprise print-management tools, printer configuration platforms, or manufacturer-specific management consoles such as Lexmark or similar.
Communication: Strong verbal and written communication skills with the ability to work effectively with end users, helpdesk teams, technical support resources, and vendors.
Organization: Ability to manage multiple tickets and priorities while maintaining accurate documentation and following established support procedures.
Customer Focus: Strong customer-service mindset with the ability to provide professional onsite support to users with varying levels of technical knowledge.

Pay: $30.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Parental leave
Vision insurance

Application Question(s):

Printer/MFP experience

How many years of hands-on experience do you have supporting printers or multifunction printers (MFPs) in a corporate or enterprise environment? Please briefly describe the printer brands/devices you supported and the types of issues you personally troubleshot.

Level 2 troubleshooting

Describe your Level 2 printer support experience. Have you personally troubleshot network connectivity, TCP/IP, print queues, printer drivers, firmware, device configuration, or other printer-related issues? Please provide a brief example.

Ticketing + print management

Which ticketing systems have you used (such as ServiceNow, Zendesk, or similar), and have you worked with any printer management tools, print servers, print queues, or manufacturer device-management consoles? Please list the systems/tools you have used.

Onsite + pay

This is a 12-month W-2 contract position working 100% onsite in Midtown Manhattan, Monday–Friday, with a pay range of $30–$35/hour based on experience. Are you comfortable with the onsite requirement, contract structure, and pay range?

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in mineola, ny

Onsite Printer Support Specialist - Level 2

IT Technician I (Evening Shift)

IT Helpdesk Technician

IT Service Coordinator

IT Support Technician

Jr. IT Configuration Technician

IT TECHNICIAN

Associate Helpdesk Technician

Helpdesk Technician

Information Technology Hourly IT Support Assistant - Part-Time

IT Operations Technician

IT Support Specialist Hybrid Level 1-2 Part to Full time

Support Technician II

Help Desk Support Technician I

IT Site Technician / Client Services Site Technician Department

Help Desk Technician

IT Support Technician - Nassau County

Desktop Support Technician, Level 2

Senior Helpdesk Technician

IT Help Desk Technician II

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