Top 2 Concierge Jobs in Mineral Va

Concierge
Dogwood Village of Orange County —Orange, VA
- Part-time
- Serving
- Communication skills
- Marketing
Guest Service Manager
Kalahari Resorts & Conventions —Woodford, VA
- $50,000 - $70,000 a year
- Mid-level
- Conflict management
- Front desk
- Paid holidays
- Health insurance

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Concierge

Dogwood Village of Orange County -
Orange, VA

Apply Now

Job Details

Part-time

Qualifications

Office supply management
Serving
Safety data sheet (SDS) reading
Visitor query response
Client relationship management
Customer records maintenance
Record keeping
Sales support
Resident conversation engagement
Food service customer order management
Customer relationship building
Fire safety
Maintaining an organized workspace
Safety training program participation as safety practice
Recruitment database management
Phone communication
Safety regulations
Greeting customers
ATS
Mail distribution
Energy control procedures
Personal protective equipment (PPE) adherence
Phone call screening
Food service inventory management
Concierge services
Task prioritization
Decision making
Public safety procedures
Mail management
Customer engagement

Full Job Description

The Concierge is often the initial contact and first impression that many people have of Dogwood Village of Orange County. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Director of Sales (DOS) and Administrator (Admin). Responsible for assisting the Director of Accounting (DOA)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere.

Essential Duties

As a part of the Dogwood Village of OC team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Customer Service

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place.
Contact the DOS, DOA, HRD, ED, or Department Coordinator to meet with prospective residents, families, team members, or visitors and ensure wait times are minimal.
Greet potential candidates interested in learning more about Dogwood Village of OC careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process.
Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification.
Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient.
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to.
Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.
Send get well cards to residents in the hospital.
Order Memory Flower for any residents that have passed away.
Send sympathy cards to families and/or responsible parties as needed.

Sales and Marketing

Order flowers and name plates for new residents prior to move in.
Order guest meals for resident and family for day of move in.
Create and maintain marketing and move-in packet inventory as needed.
Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Dogwood Village of Orange County.
Assist the DOS with Customer Relationship Management lead tracking database entry, if applicable.
Perform other administrative duties pertaining to the resident move-in process.

Front Desk and Bistro Areas

Keep desk and entry area neat and organized.
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available; maintain and clean the popcorn machine daily, and restock as necessary.
Keep music playing throughout the day.
Ensure that another team member covers the front desk when stepping away to complete above duties.

Risk Management

Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures.
Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Dogwood Village of Orange County Standards as indicated below:
Respond to emergencies as indicated in Dogwood Village of OC's policies and procedures.
Responsible for all guests and residents to appropriately sign themselves in and out at all times.
Maintain a high-risk elopement list with photograph at front desk.
Heightened awareness of the entry and exit of all residents.

Administrative

Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary.
Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator.
Collect meal ticket money and account for and process money in accordance with internal business control procedures.
Organize and distribute mail to residents, Administrator, and Department Coordinators.
Collect and distribute resident and community newspapers.
Post and display the Daily Menu on Menu Board.
Maintain resident form for miscellaneous credits and complete as directed by the BOC, HRD, or Accounting/Controller.
Assist the BOC/HRD Designee with the recruitment process by computer data entry tasks and other general administrative duties as assigned.
Monitor and order office supplies as needed.
Track and disperse team member paychecks.

Training, and Contributing to Team Success

Participate actively as a member of a team and committed to working toward team goals.
Demonstrate in daily interactions with others, our Team Member Credo.
Commit to serving our residents and guests through our Principles of Service.
Contribute in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
Attend regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/ Department Coordinator.
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.

Core Competencies

Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Demonstrate good organizational, time management, and follow through skills
Possess accurate record keeping skills
Demonstrate good judgment, problem solving and decision-making skills

Apply Now

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