Top 1302 Client director Jobs in Minneapolis, Mn

Director of Customer Experience
CrossCountry Freight Solutions, Inc. DBA CCFS —Eagan, MN
- $100 an hour
- Full-time
- 5 years
- Analysis skills
- Presentation skills
- Paid holidays
- Health insurance
Quick Apply
4d
Director, Implementation & Client Operations
Galileo —Minneapolis, MN
- $160,000 - $200,000 a year
- Remote
- 7 years
- Pediatrics
- Senior level
- Health savings account
- AD&D insurance
Quick Apply
Client Management Director
CBRE —Minneapolis, MN
- $160,000 - $180,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
EMDR Therapist (Independent Contractor)
Elite Recovery —Saint Paul, MN
- From $60 an hour
- Evenings as needed
- LMFT
- Doctoral degree
- Adults
Quick Apply
7d
Physical Therapist
BrightStar Care of Plymouth —Minneapolis, MN
- $85 an hour
- Part-time
- CPR Certification
- BLS Certification
- Physical & Rehabilitation Medicine
- Travel reimbursement
- Flexible schedule
Quick Apply
Bilingual School-Based Therapist - High School | Richfield
Washburn Center for Children —Richfield, MN
- $60,000 - $75,000 a year
- Full-time
- School experience
- LMFT
- Doctoral degree
Quick Apply
Licensed Alcohol & Drug Counselor (LADC)
EOSIS —Minnetonka, MN
- $60,000 - $74,000 a year
- Full-time
- Addiction Medicine
- Computer literacy
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
Sales Operations Support Specialist
Prescription Landscape —Shakopee, MN
- $50,000 - $70,000 a year
- Full-time
- Clean driving record
- 5 years
- Office
Quick Apply
Director of Fulfillment
Imprint Engine —Brooklyn Center, MN
- $88,000 - $95,000 a year
- Full-time
- Background check
- ERP systems
- English
- Health savings account
- Health insurance
Quick Apply
6d
School-Based Therapist - K-8 Charter School | Minneapolis
Washburn Center for Children —Minneapolis, MN
- $60,000 - $75,000 a year
- Full-time
- School experience
- LMFT
- Classroom
Quick Apply
Bilingual School-Based Therapist - High School | Columbia Heights
Washburn Center for Children —Columbia Heights, MN
- $60,000 - $75,000 a year
- Full-time
- School experience
- LMFT
- Classroom
Quick Apply
School-Based Therapist - Elementary School | Bloomington
Washburn Center for Children —Bloomington, MN
- $60,000 - $75,000 a year
- Full-time
- School experience
- LMFT
- Classroom
Quick Apply
School-Based Therapist - Middle/High School | Brooklyn Center
Washburn Center for Children —Minneapolis, MN
- $60,000 - $75,000 a year
- Full-time
- School experience
- LMFT
- Classroom
Quick Apply
Bilingual Outpatient Therapist - Minneapolis
Washburn Center for Children —Minneapolis, MN
- $60,000 - $80,000 a year
- Full-time
- LMFT
- Doctoral degree
- HIPAA
Quick Apply
14d
Home Health RN Area Manager
Adara Home Health —Mendota Heights, MN
- $100,000 - $118,000 a year
- Full-time
- CPR Certification
- Nursing
- Microsoft Outlook
- AD&D insurance
- Health insurance
Quick Apply
11d
Registered Nurse (Part-time)
Residential Transitions, Inc. —Minneapolis-Saint Paul, MN
- $37 an hour
- Part-time
- Background check
- Nursing
- Clean driving record
- Continuing education credits
- 401(k) matching
Quick Apply
Commercial Account Manager (Sales)
Apple Roofing —Minneapolis, MN
- Full-time
- Hybrid work
- Research
- Mid-level
- Driver's License
Quick Apply
Outpatient Licensed Psychologist
Minnesota Autism Center —Minnetonka, MN
- $100,000 - $120,000 a year
- Full-time
- Working with individuals with developmental disabilities
- Adults
- Mid-level
- Paid holidays
- Disability insurance
Long Term Care Nurse Manager (RN)
LSL SCC LLC —Woodbury, MN
- $42 - $46 an hour
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- 403(b) matching
- Paid holidays
Quick Apply
Clinical Manager - Psychotherapy
The Lorenz Clinic, LLC —Rosemount, MN
- $95,000 - $150,000 a year
- Full-time
- LMFT
- Doctoral degree
- Outpatient experience
- Continuing education credits
- Paid parental leave
1d

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Director of Customer Experience

CrossCountry Freight Solutions, Inc. DBA CCFS -
Eagan, MN

Quick Apply

Job Details

Full-time
$100 an hour
4 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Managing teams in a customer support role
Team development
Data interpretation
Cross-functional team management
Cross-functional communication
Senior leadership

Full Job Description

Job Title:

Director of Customer Experience

Department:

Customer Service

Job Status:

Exempt

Compensation:

Direct Reports:

Yes

COMPANY OVERVIEW

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

SALARY RANGE: $100,00-120,000 Salary is based on education and years of experience.

JOB SUMMARY

CrossCountry Freight Solutions is looking for a dynamic and experienced Director of Customer Experience to lead our customer-facing teams and shape the future of how we serve our clients. In this role, you will own the strategy, structure, and day-to-day performance of our Customer Service and Account Management organizations—ensuring every customer interaction reflects the quality and care that defines our brand.

This is a leadership role that sits at the intersection of strategy and execution. You will build and coach high-performing teams, drive cross-functional collaboration with Sales, Operations, and other functional departments, and use data and customer feedback to continuously improve how we deliver value. Whether you are resolving a high-stakes account challenge, establishing tiered service standards, or developing your team members, your decisions will directly impact customer retention, satisfaction, and long-term growth.

ESSENTIAL JOB DUTIES

Lead, develop, and hold accountable a multi-team customer experience organization including Customer Service and Account Management.
Establish clear performance expectations, KPIs, and service standards; provide ongoing coaching and development to direct reports and their teams.
Build a scalable department structure that supports business growth and delivers a consistent, high-quality customer experience at every tier.
Define and execute a customer experience strategy aligned with CCFS’s growth, retention, and service objectives.
Establish and manage tiered service models that ensure the right level of support is matched to each customer relationship.
Serve as the voice of the customer, surfacing insights, identifying systemic gaps, and driving improvements that enhance satisfaction and loyalty.
Oversee proactive account management activities for high-value clients, including onboarding, business reviews, and relationship outreach.
Monitor account health and revenue trends; ensure Sales and operational teams are engaged and accountable when performance changes require attention.
Guide the team in balancing strategic relationship management with efficient delegation of day-to-day service needs.
Partner with multiple departments to align priorities, resolve complex customer issues, and improve the end-to-end experience.
Own the escalation path for high-impact customer situations, ensuring swift resolution with appropriate stakeholder involvement.
Lead process improvement and automation initiatives that reduce manual work, improve efficiency, and support customer self-service over time.
Develop reporting and dashboards that provide leadership with clear visibility into team performance, account health, and customer satisfaction trends.

MINIMUM REQUIREMENTS

5+ years of experience in customer experience, account management, or customer service leadership, with 2+ years in a director-level role.
Proven ability to lead and develop multi-team organizations in a fast-paced, service-driven environment.
Strong analytical mindset; comfortable using data to identify trends, measure performance, and drive decisions.
Track record of successful cross-functional collaboration and holding peers accountable to shared outcomes.
Excellent communication skills; confident presenting to senior leadership and engaging directly with key clients.
Experience in freight, logistics, or transportation is a plus but not required.

BENEFITS:

Medical, Vision, Dental, Supplemental, and Life Insurances available.
Paid time off, paid holidays, paid community volunteer time
401k retirement plan

Quick Apply

Refine Your Search

client director jobs in minneapolis, mn

Director of Customer Experience

Director, Implementation & Client Operations

Client Management Director

EMDR Therapist (Independent Contractor)

Physical Therapist

Bilingual School-Based Therapist - High School | Richfield

Licensed Alcohol & Drug Counselor (LADC)

Sales Operations Support Specialist

Director of Fulfillment

School-Based Therapist - K-8 Charter School | Minneapolis

Bilingual School-Based Therapist - High School | Columbia Heights

School-Based Therapist - Elementary School | Bloomington

School-Based Therapist - Middle/High School | Brooklyn Center

Bilingual Outpatient Therapist - Minneapolis

Home Health RN Area Manager

Registered Nurse (Part-time)

Commercial Account Manager (Sales)

Outpatient Licensed Psychologist

Long Term Care Nurse Manager (RN)

Clinical Manager - Psychotherapy

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