Top 26 help desk analyst Jobs in minneapolis, mn

Service Desk Analyst 2
Netrio —Golden Valley, MN
- $65,000 - $75,000 a year
- Hybrid work
- Mid-level
- Windows
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Research & Data Analyst – Healthcare
Miga Solutions —Plymouth, MN
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Health insurance
IT Advanced Systems Analyst - ITS4
State of Minnesota - Minnesota IT Services —Saint Paul, MN
- $37.07 - $61.14 an hour
- Online Application
- Hybrid work
- Azure
- Oracle
- Customer service
- Paid parental leave
- Paid holidays
Enterprise Service Desk Analyst - ITS2
State of Minnesota - Minnesota IT Services —Saint Paul, MN
- $28.18 - $45.82 an hour
- Online Application
- Hybrid work
- Background check
- Azure
- Mid-level
- Paid parental leave
- Paid holidays
14h
Cadence/Prelude Analyst - Remote
Optum —Eden Prairie, MN
- $72,800 - $130,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
Senior Technical Support Analyst
The Evangelical Free Church of America —Minneapolis, MN
- $70,000 - $76,000 a year
- Full-time
- Hybrid work
- Azure
- Research
- Mid-level
- 403(b) matching
- Paid holidays
Service Desk Analyst I
Vomela —Saint Paul, MN
- $50,000 - $60,000 a year
- Full-time
- Computer Science
- Office
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
5d
Business Analyst
TempWorks Software —Bloomington, MN
- $71,000 - $105,000 a year
- Research
- Mid-level
- Office
- Health savings account
- AD&D insurance
Information Security Analyst - ITS3
State of Minnesota - Minnesota IT Services —Saint Paul, MN
- $33.38 - $54.87 an hour
- Online Application
- Hybrid work
- Background check
- Customer service
- Mid-level
- Paid parental leave
- Paid holidays
14h
Epic Beacon Analyst - Remote
Optum —Eden Prairie, MN
- $72,800 - $130,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
4d
Software Developer
Blaze Credit Union —Saint Paul, MN
- $92,000 - $125,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Research
- Dental insurance
- 401(k)
Quick Apply
Field Support Analyst
USI Holdings Corporation —Bloomington, MN
- $65,000 - $75,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Health savings account
Workplace Support Specialist - Management Analyst 1 (TUNC)
State of Minnesota - Administration Dept —Saint Paul, MN
- $23.98 - $34.69 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Paid parental leave
- Paid holidays
3d
Business Analyst Lead
illumifin —Eden Prairie, MN
- $100,000 a year
- Azure
- Analysis skills
- Supervising experience
HRIS Auditor - Management Analyst 2
State of Minnesota - Public Safety Dept —Saint Paul, MN
- $25.67 - $37.26 an hour
- Online Application
- Hybrid work
- Mid-level
- Office
- Administrative experience
- Paid parental leave
- Paid holidays
7d
IT Support Specialist Tier II
AIIStar Construction —Eden Prairie, MN
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Residential
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
End User Services (Digital Workplace) Business Analyst
Expleo —Minneapolis, MN
- $65 - $75 an hour
- Contract
- Hybrid work
- Analysis skills
- US work authorization
- In-person
- Health savings account
- Disability insurance
1d
IT Service Management Analyst
Fairview Health Services —Minneapolis, MN
- $74,006.40 - $104,499.20 a year
- On call
- 5 years
- Mid-level
- Analysis skills
21h
Senior Analytics Engineer
Carmichael Lynch —Minneapolis, MN
- $105,000 - $135,000 a year
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Senior Enterprise Applications Engineer (Minneapolis, MN)
Benchmark Makers —Minneapolis, MN
- Email
- Computer science
- Computer Science
- Office

I want to receive the latest job alert for help desk analyst in minneapolis, mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk analyst jobs near minneapolis, mn

Service Desk Analyst 2

Netrio -
Golden Valley, MN

Quick Apply

Job Details

$65,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
401(k) matching
Life insurance

Qualifications

Windows
Desktop (troubleshooting support)
Network engineering
Technical Proficiency

Full Job Description

JOB SUMMARY
The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for reactive client requests, handling with a high level of accuracy and customer satisfaction.

This role will require broad knowledge of our standard network engineering practices as well as learning specific knowledge for our clients to better help to serve each of them when the need arises. Customer service will be an important feature of this position as the Service Desk will typically be the first interaction a user may have with our company. Communication skills as well as technical skills will be the key components of this position.

KEY RESPONSIBILITIES

Answer calls and tickets submitted from clients through our various communication channels, including via phone, and email.
Provide initial support for all calls and tickets received. If the issue requires additional support the Service Desk is unable to provide, it is their duty to escalate the problem accordingly.
Collaborate with team members and escalate issues appropriately.
Update/create tickets detailing any troubleshooting steps you took to ensure the problem can be picked up and put down by the other team members if necessary.
Follow up on older tickets to ensure problems are fully resolved and that the customer is satisfied with the outcome.
Document client specific information as needed to enable secured but easy access for future, related issues.
Intake of packages and deliveries received to the office. Enter the information for each delivery into ConnectWise under the relevant client and mark that package for pickup by the engineer.
May also be used to support the Project Team or Network Engineers in the initial preparation of the new client equipment, especially new workstations, when needed.

KEY COMPETENCIES
Customer Focus

Provide clear communication and resolution regarding service requests to ensure customer satisfaction.

Collaboration

Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.

Continuous Improvement

Identify gaps in documentation and processes to enhance efficiency and service delivery.

Attention to Detail

Accurately manage and document service requests, ensuring proper tracking and resolution.

Time Management

Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.

QUALIFICATIONS
Required:

Associates or Technical degree in Computer Engineering or equivalent work experience.
1-2 years of experience in IT Support including knowledge of networking basics, Windows desktop environments, Windows OS and Office365.
Experience in a customer service environment.
Ability to use deductive reasoning to troubleshoot problems and resolve the issues using IT knowledge.
Ability to learn and track down information needed to resolve new problem as they occur.
Strong written and verbal communication skills.
Time management skills, and the ability to prioritize multiple concurrent issues.
The ability to work independently but also be a team player.
Thriving in a fast-paced environment. Performing well under pressure.
Being a fast learner, who can keep up with changing trends in a rapidly evolving industry.

WORK ENVIRONMENT + BENEFITS
Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:

Competitive salary and bonus structure.
Comprehensive benefits package
Wellness programs and professional development opportunities.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

In addition to compensation benefits, Netrio offers a variety of health and welfare benefits, based on eligibility, including medical and dental insurance, term life insurance, wellness programs, career development, and enrollment in our company 401(k) plan with company match.

Quick Apply

Refine Your Search

help desk analyst jobs in minneapolis, mn

Service Desk Analyst 2

Research & Data Analyst – Healthcare

IT Advanced Systems Analyst - ITS4

Enterprise Service Desk Analyst - ITS2

Cadence/Prelude Analyst - Remote

Senior Technical Support Analyst

Service Desk Analyst I

Business Analyst

Information Security Analyst - ITS3

Epic Beacon Analyst - Remote

Software Developer

Field Support Analyst

Workplace Support Specialist - Management Analyst 1 (TUNC)

Business Analyst Lead

HRIS Auditor - Management Analyst 2

IT Support Specialist Tier II

End User Services (Digital Workplace) Business Analyst

IT Service Management Analyst

Senior Analytics Engineer

Senior Enterprise Applications Engineer (Minneapolis, MN)

I want to receive the latest job alert for help desk analyst in minneapolis, mn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected