Top 175 It service delivery analyst Jobs in Minneapolis, Mn

IT Service Delivery Analyst
Fairview Health Services —Minneapolis, MN
- $74,006.40 - $104,499.20 a year
- On call
- 5 years
- Mid-level
- Bachelor's degree
Systems Analyst
Allina Health System —Minneapolis, MN
- $40.08 - $54.93 an hour
- 8 hour shift
- 18 years or older
- Computer Science
- Hospital
- Disability insurance
- Health insurance
5d
Quality Assurance Associate
Fairview Health Services —Minneapolis, MN
- $31.63 - $44.65 an hour
- Full-time
- Computer Science
- Bachelor of Science
- 3 years
12d
Field Inventory Analyst (Plymouth, MN)
Philips —Plymouth, MN
- $63,780 - $102,060 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Employee stock purchase plan
7d
IT Systems Analyst
North Memorial Healthcare —Robbinsdale, MN
- $37.49 - $56.23 an hour
- 8 hour shift
- Hybrid work
- Computer science
- Computer Science
- Customer service
- Health insurance
- Tuition reimbursement
11d
IT Support Analyst
WEG Electric Corp —Minneapolis, MN
- $70,000 - $80,000 a year
- Mid-level
- Office
- Windows
Quick Apply
Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
Epic Willow Analyst - Remote
UnitedHealth Group —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
Epic Inpatient Orders Analyst - Remote
UnitedHealth Group —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- 5 years
- Pass drug screening
- Mid-level
IT Programmer Analyst
North Memorial Healthcare —Minneapolis, MN
- 8 hour shift
- Customer service
- Bachelor of Science
- System design
- Health insurance
- Tuition reimbursement
11d
Principal Advanced Analytics Analyst
Medtronic —Minneapolis, MN
- $123,200 - $184,800 a year
- Full-time
- Remote
- Customer service
- 5 years
- Office
- Health savings account
- Employee stock purchase plan
9d
Data Support Analyst
Invictus Capital Partners / Verus Mortgage Capital —Minneapolis, MN
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- Paid parental leave
IT Service Management Analyst
Fairview Health Services —Minneapolis, MN
- $74,006.40 - $104,499.20 a year
- On call
- 5 years
- Mid-level
- Analysis skills
Business Analyst – HealthPartners Website
HealthPartners/GHI —Bloomington, MN
- $32.31 - $48.47 an hour
- Full-time
- Hybrid work
- Computer Science
- Word processing
- Mid-level
- Health insurance
Document Management Specialist - Management Analyst 1
State of Minnesota - Employ & Econ Development Dept —Saint Paul, MN
- $24.40 - $35.30 an hour
- Full-time
- Hybrid work
- Background check
- Salesforce
- HIPAA
- Paid parental leave
- Paid holidays
5d
Data Support Analyst
Verus Mortgage Capital —Bloomington, MN
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- Paid parental leave
Data Analyst – Epic Reporting
HealthPartners/GHI —Bloomington, MN
- $36.37 - $54.55 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Analysis skills
- Health insurance
6d
Application Administrator II, Epic HIM
North Memorial Healthcare —Robbinsdale, MN
- $37.49 - $56.23 an hour
- 8 hour shift
- Hybrid work
- Customer service
- System design
- 3 years
- Health insurance
- Tuition reimbursement
Service Desk Analyst
Virteva —Minneapolis, MN
- $20 an hour
- Weekends as needed
- English
- Office
- Windows
- Paid parental leave
- Health insurance
Quick Apply
7d
Data Analysis & Implementation Planner / Management Analyst 4
State of Minnesota - Human Services Dept —Saint Paul, MN
- $34.07 - $50.53 an hour
- Online Application
- Hybrid work
- Mid-level
- Master's degree
- Bachelor's degree
- Paid parental leave
- Paid holidays

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it service delivery analyst jobs near minneapolis, mn

IT Service Delivery Analyst

Fairview Health Services -
Minneapolis, MN

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Job Details

$74,006.40 - $104,499.20 a year

Qualifications

ITIL Foundation
Customer communication
ITIL Certification
Workflow management (operations management method)
Triage
Incident Escalation
Quality assurance experience within IT
Bachelor's degree
Customer support ticket management
Customer service knowledge base
Survey research
AI-driven automation
Cross-functional collaboration
ITIL implementation
Cross-functional communication
IT department experience
Ticketing system technical support
Customer surveys

Full Job Description

Responsibilities/Job Description:

Job Summary:

The IT Service Delivery Analyst is responsible for ensuring the delivery of high-quality, reliable, and customer-focused IT support services. This role supports, governs, and continuously improves IT service delivery processes, partnering across IT and business stakeholders to drive operational excellence and align services with organizational objectives and ITIL best practices.

As a mid-level professional, the IT Service Delivery Analyst independently manages key service delivery functions, including customer feedback programs, incident escalations, vendor coordination, and service improvement initiatives. The role balances operational execution with strong process discipline across the IT service lifecycle, including incident, request, change, problem, knowledge, and service performance management.

The Analyst collaborates cross-functionally to enhance customer experience, optimize service operations, and ensure consistent delivery of measurable service outcomes. This includes driving continuous improvement efforts, supporting governance activities, and contributing to the overall effectiveness and maturity of IT service management practices.

Essential Functions:

Voice of the Customer (VoC)

Design and deploy customer feedback mechanisms such as surveys and interviews.
Analyze feedback data to identify trends, pain points, and actionable insights.
Maintain relationships with internal customers to gather qualitative feedback.
Lead cross-functional initiatives to implement improvements based on customer insights.

Vendor and Customer Management:

Serve as a liaison between IT, strategic partners, and business units for escalations and trending issues.
Lead efforts to resolve customer complaints and integrate feedback into service enhancements

Incident Management:

Monitor dashboards and reports to detect early signs of service degradation or delays.
Act as a primary escalation point, ensuring ownership, communication, and resolution tracking.
Reassign misrouted tickets and investigate service complaints to ensure quality resolution.

Automation and Innovation:

Identify and support implementation of AI-driven tools to optimize workflows and enhance issue detection.
Lead automation initiatives aimed at improving operational efficiency.

Knowledge Management:

Review and update knowledge base articles for accuracy and relevance.
Promote knowledge base usage and train staff on knowledge systems.
Monitor and report on the effectiveness of knowledge management practices.

Quality Assurance and Service Monitoring:

Evaluate ticket and call quality to ensure service excellence.
Analyze service metrics and manage service levels and KPIs for the Service Desk.
Drive continuous service improvement initiatives.

Training and Documentation:

Review and validate training materials and process documentation used by strategic partners.
Ensure training plans are effective, and operational workflows are accurately documented.

Change and Release Communications:

Provide proactive notifications of high-impact changes and releases to strategic partners.
Monitor change boards and prepare for potential call surges related to changes.

Trend Analysis:

Identify and investigate patterns in incoming tickets to detect emerging issues.
Recommend actions such as creating parent tickets or escalating high-priority incidents.
Track resolution progress and ensure timely closure.

Other Essential Functions:

Support and administer IT service management (ITSM) processes including Incident, Request, Change, Problem, Knowledge, and Service Level Management
Analyze service performance trends, operational metrics, and customer feedback to identify improvement opportunities
Partner with service owners, support teams, and vendors to ensure consistent service delivery and issue resolution
Maintain operational documentation including procedures, workflows, runbooks, and knowledge articles
Support IT governance, compliance, and audit activities related to service delivery processes
Leverage ITSM platforms (e.g., ServiceNow) to manage workflows, reporting, and automation
Participate in continuous improvement initiatives to improve service quality, efficiency, and customer experience
Communicate clearly with technical and non-technical stakeholders regarding service performance and issue
Perform other duties as assigned, including participation in special projects or strategic initiatives.
Participate in on-call rotations to support critical incident response.
Adhere to organizational policies, procedures, and standards, including data privacy and security protocols.

Experience

Bachelor’s degree in information technology, Business Administration, or a related field required.
Minimum 5+ years of progressive experience in IT operations, IT Service Delivery, IT Service Management or related fields.
Proven track record in incident management, including escalation handling, resolution tracking, and communication with stakeholders.
Strong background in Service Desk operations, with hands-on experience in ticket triage, SLA monitoring, and service quality assurance.
Experience leading Voice of the Customer (VoC) initiatives, including survey design, feedback analysis, and cross-functional collaboration.
Familiarity with automation tools and AI-driven technologies for workflow optimization and issue detection.
Solid understanding of knowledge management systems, including article creation, maintenance, and training enablement.
Experience in quality assurance, including ticket and call evaluations, metric analysis, and continuous improvement planning.
Ability to analyze service trends, identify root causes, and drive resolution strategies.
Preferred experience in change and release management, including communication planning and surge readiness.

License/Certification/Registration

Certifications in Service Management, Quality Assurance, or Knowledge Management Systems are a plus
ITIL Foundation Certification required
ITIL Intermediate or Practitioner Certification preferred.

Qualifications:

$74,006.40- $104,499.20 Annual

Apply Now

Refine Your Search

it service delivery analyst jobs in minneapolis, mn

IT Service Delivery Analyst

Systems Analyst

Quality Assurance Associate

Field Inventory Analyst (Plymouth, MN)

IT Systems Analyst

IT Support Analyst

Service Desk Analyst 1

Epic Willow Analyst - Remote

Epic Inpatient Orders Analyst - Remote

IT Programmer Analyst

Principal Advanced Analytics Analyst

Data Support Analyst

IT Service Management Analyst

Business Analyst – HealthPartners Website

Document Management Specialist - Management Analyst 1

Data Support Analyst

Data Analyst – Epic Reporting

Application Administrator II, Epic HIM

Service Desk Analyst

Data Analysis & Implementation Planner / Management Analyst 4

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