Top 27 technical support analyst Jobs in minneapolis, mn

Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
IT Support Analyst (Hybrid)
NORTH COUNTRY BUSINESS PRODUCTS INC —Minneapolis, MN
- $20 - $23 an hour
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
- Employee stock ownership plan
Quick Apply
Support Analyst, Level 1
PAR —Minneapolis, MN
- $57,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Restaurant management
- SharePoint
3d
Service Desk Analyst 2
Netrio —Golden Valley, MN
- $65,000 - $75,000 a year
- Hybrid work
- Mid-level
- Windows
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
IT Infrastructure & Support Analyst
Staples, Inc. —Arden Hills, MN
- $74,000 - $99,000 a year
- On call
- Computer science
- Microsoft Excel
- Computer Science
- Paid holidays
- Paid time off
4d
IT Support Analyst
WEG Electric Corp —Minneapolis, MN
- $70,000 - $80,000 a year
- Mid-level
- Office
- Windows
Quick Apply
3d
Enterprise Service Desk Analyst - ITS2
State of Minnesota - Minnesota IT Services —Saint Paul, MN
- $28.18 - $45.82 an hour
- Online Application
- Hybrid work
- Background check
- Azure
- Mid-level
- Paid parental leave
- Paid holidays
2d
Level 3 Support Analyst - AI Specialist
Anaplan —Minneapolis, MN
- $82,000 - $118,000 a year
- Email
- Azure
- Management
- Computer Science
Quick Apply
Senior Technical Support Analyst
The Evangelical Free Church of America —Minneapolis, MN
- $70,000 - $76,000 a year
- Full-time
- Hybrid work
- Azure
- Research
- Mid-level
- 403(b) matching
- Paid holidays
Sr IT Enhanced Support Analyst
Fairview Health Services —Minneapolis, MN
- $74,006.40 - $104,499.20 a year
- On call
- Computer science
- Computer Science
- Windows
2d
Service Desk Analyst I
Vomela —Saint Paul, MN
- $50,000 - $60,000 a year
- Full-time
- Computer Science
- Office
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
6d
Project Analyst, Oracle AMS Talent Module
Deloitte —Minneapolis, MN
- $53,300 - $105,000 a year
- Full-time
- Oracle
- Mid-level
- Bachelor's degree
8d
IT Service Delivery Analyst
Fairview Health Services —Minneapolis, MN
- $74,006.40 - $104,499.20 a year
- On call
- 5 years
- Mid-level
- Bachelor's degree
2d
Associate Level 3 Support Analyst
Anaplan —Minneapolis, MN
- $60,000 - $86,000 a year
- Email
- Hybrid work
- Computer Science
- Office
- Analysis skills
Quick Apply
4d
Field Support Analyst
USI Holdings Corporation —Bloomington, MN
- $65,000 - $75,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Health savings account
HVAC Technical Support Analyst II
Daikin Applied —Plymouth, MN
- $73,300 - $120,700 a year
- Full-time
- Remote
- Classroom
- Microsoft Outlook
- 5 years
- Paid holidays
- Health insurance
17h
Support Analyst - Utility Billing Team
LOGIS —Minneapolis, MN
- $85,000 - $100,000 a year
- Email
- Hybrid work
- Background check
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
6d
Senior Technical L2 Analyst – Spend Management
U.S. Bank National Association —Minneapolis, MN
- $124,355 - $146,300 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
11d
Support Analyst II
KorTerra Inc —Chanhassen, MN
- $50,000 - $60,000 a year
- Full-time
- Writing skills
- Mid-level
- SQL
Quick Apply
Workplace Support Specialist - Management Analyst 1 (TUNC)
State of Minnesota - Administration Dept —Saint Paul, MN
- $23.98 - $34.69 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Paid parental leave
- Paid holidays
5d

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technical support analyst jobs near minneapolis, mn

Service Desk Analyst 1

Netrio -
Golden Valley, MN

Quick Apply

Job Details

$50,000 - $60,000 a year

Qualifications

Technical support via phone
Phone communication
Technical documentation
Managing clients in a customer support role
Phone triage
Client interaction via phone calls

Full Job Description

Service Desk Analyst 1

FLSA Status:

Non-Exempt

Technical Services

Reports To:

Director of Service Desk

JOB SUMMARY

The Service Desk Analyst 1 position will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for Reactive client requests, handling with a high level of accuracy and customer satisfaction.

Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other members of Netrio’s technical team when appropriate. Proactive ticket work focuses of performing routine maintenance/monitoring tasks, service support tasks and tasks as directed.

KEY RESPONSIBILITIES

Provide phone support for helpdesk calls.
Efficiently triage and resolve service requests, minimizing errors and reducing time per service request.
Collaborate with peers and technical staff to ensure first-call completion.
Consistently meet remote support response standards on a day-to-day basis.
Ensure customer satisfaction by confirming the resolution of each service request after completion.
Work with peers and technical staff to facilitate the transition of work to the appropriate team.
Follow documented procedures and identify gaps in documentation, requesting new documentation to bridge any gaps.
Create service requests when monitoring reveals the need for technical intervention or correction, and triage based on severity.
Deploy and maintain managed service offerings for client networks.
Proactively maintain client networks remotely, in accordance with documented standards.

KEY COMPETENCIES

Customer Focus

Provide clear communication and resolution regarding service requests to ensure customer satisfaction.

Collaboration

Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.

Continuous Improvement

Identify gaps in documentation and processes to enhance efficiency and service delivery.

Attention to Detail

Accurately manage and document service requests, ensuring proper tracking and resolution.

Time Management

Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.

QUALIFICATIONS

Required:

Recently completed an IT training program and/or actively pursuing a 2 or 4-year degree in an IT-related field.
Ability to triage technical support calls in a call center environment.
Strong customer service skills with the ability to communicate technical information clearly to non-technical customers.
Ability to work quickly and accurately with strong attention to detail.
Ability to follow written procedures and document work thoroughly.

Preferred:

Experience in technical support or service request management in a remote support environment.
Familiarity with client network management and monitoring tools.

WORK ENVIRONMENT + BENEFITS

Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:

Competitive salary and bonus structure.
Comprehensive benefits package
Wellness programs and professional development opportunities.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Quick Apply

Refine Your Search

technical support analyst jobs in minneapolis, mn

Service Desk Analyst 1

IT Support Analyst (Hybrid)

Support Analyst, Level 1

Service Desk Analyst 2

IT Infrastructure & Support Analyst

IT Support Analyst

Enterprise Service Desk Analyst - ITS2

Level 3 Support Analyst - AI Specialist

Senior Technical Support Analyst

Sr IT Enhanced Support Analyst

Service Desk Analyst I

Project Analyst, Oracle AMS Talent Module

IT Service Delivery Analyst

Associate Level 3 Support Analyst

Field Support Analyst

HVAC Technical Support Analyst II

Support Analyst - Utility Billing Team

Senior Technical L2 Analyst – Spend Management

Support Analyst II

Workplace Support Specialist - Management Analyst 1 (TUNC)

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