POSITION OVERVIEW
As an Asset Protection Specialist at Pot Mamas, you are the vigilant, professional guardian of our physical space, our team, and our customers. Your role is to ensure a safe, secure, and welcoming environment while maintaining strict compliance with Minnesota cannabis security regulations. You are not a bouncer or intimidator—you are a calm, confident presence that allows our team and customers to feel protected without feeling policed.
At Pot Mamas, security is hospitality. You'll balance vigilance with warmth, professionalism with approachability, and enforcement with empathy. You are the first and last impression for many customers—your demeanor sets the tone for their entire experience.
KEY RESPONSIBILITIESSECURITY & SURVEILLANCE
- Facility Monitoring: Actively monitor premises, entrances, exits, and parking areas to prevent theft, unauthorized access, and security breaches
- Surveillance Systems Management: Oversee security camera feeds, alarm systems, and access control technology; report malfunctions immediately
- Loss Prevention: Identify and deter potential theft, fraud, or suspicious activity; execute response protocols when incidents occur
- Incident Documentation: Maintain detailed, accurate incident reports for any security events, customer conflicts, or compliance issues
- Emergency Response: Act as first responder in emergencies (medical, fire, safety threats); coordinate with local law enforcement and emergency services as needed
- Cash Handling Security: Monitor and support secure cash handling procedures; ensure compliance with cash transport and vault protocols
COMPLIANCE & REGULATORY OVERSIGHT
- ID Verification Support: Assist front desk team in verifying customer identification (21+ requirement); flag fraudulent or suspicious IDs
- Access Control: Enforce restricted area policies; ensure only authorized personnel enter inventory, fulfillment, and vault areas
- Product Security: Monitor product movement, track inventory discrepancies, and report any irregularities to management
- METRC System Support: Assist with seed-to-sale tracking compliance; ensure all product movement is documented and auditable
- Regulatory Compliance: Maintain current knowledge of Minnesota Office of Cannabis Management security requirements; ensure all protocols are followed
- Audit Readiness: Support internal and external compliance audits by maintaining organized security records and documentation
CUSTOMER & TEAM SAFETY
- Welcoming Presence: Greet customers warmly while maintaining professional authority; balance security with hospitality
- De-Escalation Expertise: Manage customer conflicts, disruptive behavior, or intoxicated individuals with calm, professional de-escalation techniques
- Staff Support: Provide backup support to budtenders and front desk staff during challenging customer interactions
- Safe Environment Maintenance: Conduct regular walkthroughs of retail and back-of-house areas to identify and address safety hazards
- Parking Lot & Exterior Security: Monitor exterior premises, ensure customer safety during entry/exit, and maintain visibility as a deterrent to crime
- Team Safety Training: Assist in training team members on emergency protocols, evacuation procedures, and security best practices
REQUIRED QUALIFICATIONS
Essential:
- 21+ years of age (Minnesota legal requirement)
- High school diploma or equivalent
- Valid security license or willingness to obtain one (Minnesota Private Detective and Protective Agent Licensing Board requirements)
- Clean background check (no felony convictions; cannabis industry employment restrictions apply)
- Physical fitness — ability to stand, walk, and patrol for extended periods; respond quickly in emergencies
- Conflict de-escalation skills — calm under pressure, skilled in verbal de-escalation and crisis management
- Strong observational skills — detail-oriented, able to identify suspicious behavior or security risks
- Professional demeanor — represent a luxury wellness brand with poise, respect, and authority
- Excellent communication skills — clear verbal and written communication for incident reporting and team coordination
- Availability: Flexible scheduling including evenings, weekends, and holidays (operating hours: 10am–8pm daily; may require occasional overnight or early morning shifts for inventory or security sweeps)
Preferred:
- Previous security, law enforcement, or military experience
- Cannabis industry security experience (dispensary, cultivation, or distribution facilities)
- CPR and First Aid certification (or willingness to obtain)
- Experience with surveillance technology, alarm systems, and access control platforms
- Knowledge of Minnesota cannabis security regulations and compliance requirements
- Loss prevention or retail security background
CORE COMPETENCIES
Calm Authority: You command respect without aggression. You can enforce rules firmly while maintaining warmth and professionalism.
Situational Awareness: You notice everything—subtle changes in behavior, environmental hazards, potential threats—and act proactively to prevent issues before they escalate.
Judgment & Discretion: You make sound decisions quickly, balancing customer experience with security protocols. You know when to intervene and when to observe.
Customer Service Mindset: You understand that security is part of hospitality. You help customers feel safe, not surveilled. You answer questions, provide assistance, and contribute to a welcoming environment.
Compliance Integrity: You take security regulations seriously and never compromise on compliance. You understand that our license depends on flawless execution.
Team Collaboration: You work closely with budtenders, front desk, and management to create a cohesive, safe environment. You communicate proactively and support your colleagues.
WHAT WE OFFER
Compensation:
- Competitive hourly wage (commensurate with experience and certifications)
- Shift differentials for evenings, weekends, and overnight work
- Performance-based bonuses
Professional Development:
- Comprehensive onboarding and cannabis industry security training
- Certification support (First Aid, CPR, de-escalation training, etc.)
- Career growth opportunities as Pot Mamas expands to additional locations
Workplace Culture:
- Respectful, mission-driven team environment
- Opportunity to contribute to a pioneering cannabis wellness brand
- Recognition and appreciation for your critical role in our success
PHYSICAL REQUIREMENTS
- Ability to stand, walk, and patrol for extended periods (up to 8+ hours)
- Ability to respond quickly to emergencies (running, lifting, physical intervention if necessary)
- Ability to lift and carry up to 50 lbs (moving equipment, assisting in emergencies)
- Clear vision and hearing for monitoring surveillance systems and responding to alarms
- Ability to work in varying environmental conditions (indoor and outdoor, all weather)
POT MAMAS COMMITMENT TO INCLUSION
Pot Mamas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We especially value candidates from underrepresented communities in both the cannabis and security industries.
Pot Mamas. Breaking Grass Ceilings, One Customer at a Time.
Pay: $20.00 - $22.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
