Top 1019 Customer solutions specialist Jobs in Minneapolis Mn

Customer Solutions Specialist
SPECTRUM PLASTICS GROUP —Minneapolis, MN
- $60,000 - $69,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
2d
Regulatory Affairs Specialist
Teleflex —Maple Grove, MN
- $88,000 - $130,000 a year
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
12d
Solutions Sales Support Specialist Americas
PAL SOLUTIONS, LLC —Lake Elmo, MN
- From $100,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Databases
- Disability insurance
- Health insurance
Quick Apply
Senior Field Service Specialist (NETA)
Premier Power Maintenance —Roseville, MN
- $45 - $65 an hour
- Overtime
- Background check
- Military
- High school diploma or GED
Quick Apply
CDL A Delivery Service Driver
Kurita America Inc. —Shakopee, MN
- $32 - $34 an hour
- Full-time
- Hazmat Endorsement
- CDL A
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Refrigeration Territory Manager
Gustave A Larson Company —Bloomington, MN
- $85,000 - $110,000 a year
- Full-time
- 5 years
- Data analysis skills
- Research
Quick Apply
Regional Educational Sales Specialist
Math Teachers Press, Inc. —Saint Louis Park, MN
- $50,000 - $60,000 a year
- Full-time
- Background check
- School experience
- Sales
- Health insurance
- Paid time off
Quick Apply
Team Sales Specialist
Midwest Volleyball, Inc. —Burnsville, MN
- From $20 an hour
- 8 hour shift
- Mid-level
- Driver's License
- Travel
- Mileage reimbursement
- Health insurance
Quick Apply
9d
Entry Level Sales- Six Figure Opportunity- Training Provided
Premier Roofing Company —Eden Prairie, MN
- $6,000 - $12,000 a month
- Full-time
- Customer service
- Entry level
- Professional development assistance
- Referral program
Quick Apply
Entry Level Sales- Six Figure Opportunity- Training Provided
Premier Roofing Company —Brooklyn Park, MN
- $6,000 - $12,000 a month
- Full-time
- Customer service
- Entry level
- Professional development assistance
- Referral program
Quick Apply
Construction Business Development Specialist
Pure+FreeForm —Mahtomedi, MN
- $50,000 - $65,000 a year
- Full-time
- Marketing
- Bachelor of Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Field Service Technician
Melitta Professional Coffee Solutions USA, Inc. —Saint Paul, MN
- $25 - $27 an hour
- Overtime
- Customer service
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Technical Specialist - Hydraulic Sectional Valves
Manpower Engineering —Savage, MN
- Full-time
- Mid-level
- Driver's License
- Travel
- Health savings account
- Disability insurance
Quick Apply
Senior Solutions Engineer
Peak Technologies —Eagan, MN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Quick Apply
6d
Grade Control Specialist
Lano Equipment, Inc. —Shakopee, MN
- $49,900 - $150,000 a year
- Full-time
- Construction site
- Sales
- Customer service
- Health savings account
- Paid holidays
Quick Apply
6d
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Bloomington, MN
- From $19.85 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
1d
Senior Supplier Quality Engineer - EEE Parts Specialist
General Dynamics Mission Systems, Inc —Bloomington, MN
- $89,505 - $99,295 a year
- Full-time
- Engineering
- Mid-level
- Master's degree
Senior Substation Engineer
SEL Engineering Services, Inc. —Medina, MN
- $136,100 - $170,300 a year
- Full-time
- Management
- Bachelor of Science
- System design
- Paid holidays
- Disability insurance
Quick Apply
14d
Drag Racing Customer Support Specialist
Viking Performance, Inc. —Lakeville, MN
- $50,000 - $80,000 a year
- Online Application
- English
- High school diploma or GED
- Data entry
- Profit sharing
- Health insurance
Quick Apply
9d
Senior Substation Engineer
SEL Engineering Services, Inc. —Plymouth, MN
- $136,100 - $170,300 a year
- Full-time
- Management
- Bachelor of Science
- System design
- Paid holidays
- Disability insurance
Quick Apply
14d

I want to receive the latest job alert for customer solutions specialist in minneapolis mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer solutions specialist jobs near minneapolis mn

Regulatory Affairs Specialist jobs in Maple Grove, MN

Truck Driver jobs in Shakopee, MN

Customer Solutions Specialist jobs in Minneapolis, MN

Veterans Affairs jobs in North Carolina

Veterans Affairs jobs in Salisbury, NC

Regulatory Affairs Specialist jobs in Remote

Regulatory Affairs Specialist jobs in Hicksville, NY

Regulatory Affairs Specialist jobs in Alexandria, VA

Regulatory Affairs Pharmaceutical jobs in New Jersey

Regulatory Affairs Specialist jobs in Indiana

Entry Level Retail Sales Associate jobs in Alexis, NC

Client Service Associate Wealth jobs in Houston, TX

Per Diem Entry Level jobs in Houston, TX

Entry Level Retail Sales Associate jobs in Oak Park, IL

Associate Of Science Degree jobs in Fort Worth, TX

Entry Level Retail Sales Associate jobs in San Francisco, CA

Entry Level Retail Sales Associate jobs in Swarthmore, PA

Solution Specialist jobs in Los Angeles, CA

Solution Architect jobs in Dallas, TX

Lg Energy Solution Arizona jobs in Queen Creek, AZ

Customer Solutions Specialist

SPECTRUM PLASTICS GROUP -
Minneapolis, MN

Quick Apply

Job Details

Full-time
$60,000 - $69,000 a year
2 days ago

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Customer returns handling
Phone communication
Computer literacy
ERP systems
Data interpretation
Manufacturing
Client interaction via phone calls

Full Job Description

SUMMARY:

The Customer Solutions Specialist is the primary point of contact for customers, with responsibility for building and maintaining sustainable customer relations. The position serves a critically important role as the VOICE OF THE CUSTOMER within Spectrum Plastics. Job duties include managing every aspect of the sales order process, staying appraised of other Spectrum commitments such as RMA’s, customer complaints, ECO’s, and ensuring the Spectrum team is meeting their commitments. Monitor and ensure total customer satisfaction in all areas of the business relationship, with a focus on on-time delivery (OTD) and service, and having an “ear to the ground” on any other areas of satisfaction (What should we do more of?) or dissatisfaction (What needs to be improved or fixed?). Engage and escalate to sales and site management key customer issues so they can be resolved.

KEY ACCOUNTABILITIES:

Actively promote and drive a culture of safety within Spectrum Plastics.
Manage orders in IQMS from receipt and contract review, through fulfillment.
Be the voice of the customer. Work with the Plant Production & Quality Teams to clearly communicate customer needs, resolve issues, meet OTD goals, and exceed customer expectations.
Collaborate and share customer information with the Inside Sales, Field Sales, and Global/Key Accounts team to ensure maximum care and coverage for each customer.
Make it easy and enjoyable for customers to do business with Spectrum Plastics, and work diligently to ensure we are the supplier of choice for injection molded and related components.

KEY RESPONSIBILITIES:

Key advocate role for the customer. Represent the VOICE OF THE CUSTOMER.
Liaison between the customer and the balance of the Spectrum organization to ensure broad customer satisfaction, while continuously providing feedback to Sales, Supply Chain, Quality, Engineering, and the Production teams.
Know your customers, their products, what components that Spectrum produces, what these are used in, and what the end item is used for?
Manage the entire sales order process, including receipt of order, contract review, order entry, promise dating in conjunction with Supply Chain, order acknowledgement (quick confirmation), internal monitoring of order status within Spectrum, and communicating any order promise date changes to customer in a timely manner.
Manage customer Kanbans. Be fluent in navigating, understanding, and interpreting customer portals and/or other customer demand information. Work closely with customers to understand future demand requirements to support the Specialty Molding Sales & Operations Planning (S&OP) process.
Maintain IQMS modules to ensure that customer, item, pricing, order details, leadtimes, payment terms, and related information is correct and up to date.
Participate in daily production meetings to provide feedback on customer requirements and recommendations on any schedule adjustments. Work across all department/functional lines to ensure customer’s needs are understood and met, and to help solve problems for the benefit of our customers.
Responsible for monitoring daily shipments to assure orders ship as promised. Responsible for reporting out key customer related metrics, such as OTD, customer complaints, and researching & assigning reason codes for missed shipments.
Receive, evaluate, file, and report-out on all external scorecards. Investigate any information that is unclear or that needs re-evaluation. Work with Sales Manager to facilitate regular business reviews of scorecards as necessary.
Manage forecasting and attend weekly and monthly S&OP meetings.
Regularly monitor customers sales performance and identify potential issues. Inquire and understand trends up/down in sales by customer and by SKU or product family.
Grow sales. Probe customer for new business opportunities. Gather and communicate market intelligence from customer interactions regarding market trends, competition, and opportunities.
Facilitate the resolution of customer satisfaction issues by initiating interdepartmental communications and scheduling meetings with key stakeholders. Once assigned, understand and monitor commitments and communicate as required to customer.

Facilitate return material authorization (RMA) process with the customer and internal teams.
Support the ECO process ensuring that changes are phased in as expected by the customer, and that any cost implications are passed along as price changes to the customer.
Enter all customer complaints and track resolution and timely root cause investigation & response.

Manage re-quoting of expired pricing to support the overall profitability of the business.
Work closely with Supply Chain to monitor changes in pricing of raw materials and/or outside vendor processes and pass along these price increases to customers in a timely manner.
Manage the product activities of each assigned customer, ensuring that objectives are achieved effectively in accordance with contractual commitments and customer operational requirements.
Maintain a clean and safe work environment by identifying safety hazards and recommending and/or implementing corrective actions when necessary.
Performs all other duties and responsibilities, as assigned.

EXPERIENCE, SKILLS, EDUCATION AND TRAINING:

Associates degree (A.A.) or equivalent from two-year college or technical school with 2-4 years of related experience within a manufacturing environment; or equivalent combination of education and experience.

Ability to maintain a high degree of accuracy in a fast-paced environment.
Self-motivated, strong interpersonal and leadership skills. Excellent influencing skills.
Analytical aptitude with sound critical thinking skills to solve problems and provide solutions.
Must possess great listening skills.
Clear and concise communication skills via telephone, e-mail, and written correspondence.
Computer literacy is a key required skill in this position, with significant competence and experience in the use of the Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint; and the use of the IQMS Enterprise Resource Planning system (or similar experience).

Quick Apply

Refine Your Search

customer solutions specialist jobs in minneapolis mn

Customer Solutions Specialist

Regulatory Affairs Specialist

Solutions Sales Support Specialist Americas

Senior Field Service Specialist (NETA)

CDL A Delivery Service Driver

Refrigeration Territory Manager

Regional Educational Sales Specialist

Team Sales Specialist

Entry Level Sales- Six Figure Opportunity- Training Provided

Entry Level Sales- Six Figure Opportunity- Training Provided

Construction Business Development Specialist

Field Service Technician

Technical Specialist - Hydraulic Sectional Valves

Senior Solutions Engineer

Grade Control Specialist

Bilingual Multi-Location Customer Service Specialist (Spanish)

Senior Supplier Quality Engineer - EEE Parts Specialist

Senior Substation Engineer

Drag Racing Customer Support Specialist

Senior Substation Engineer

I want to receive the latest job alert for customer solutions specialist in minneapolis mn

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected