Top 433 Director of customer experience Jobs in Minneapolis Mn

Director, Customer Experience Billing Operations (Remote)
Quest Diagnostics —Edina, MN
- Full-time
- Remote
- HIPAA
- Master's degree
- 8 years
Quick Apply
Director of Marketing
2nd Swing Golf —Eden Prairie, MN
- $88,000 - $152,000 a year
- Full-time
- Sales
- Marketing
- Merchandising
- Health savings account
- Health insurance
Quick Apply
Environmental Services Director
New Perspective Senior Living —Minnetonka, MN
- $50,000 - $60,000 a year
- Part-time
- Hospitality
- Customer service
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
Director of Technical Services
AVSi —Minneapolis, MN
- $85,000 - $115,000 a year
- Full-time
- Hospitality
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Director of Nursing (DON)
Estates at Chateau —Minneapolis, MN
- $95,000 - $125,000 a year
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Paid time off
Quick Apply
Assistant Program Director - ICF Homes
The Phoenix Residence —Maplewood, MN
- $56,160 - $66,560 a year
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Maintenance Director
The Residences at Crestview —Columbia Heights, MN
- $25 - $33 an hour
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
Director of Business Services / Business Office Manager
Artis Senior Living of Woodbury —Woodbury, MN
- $27 - $30 an hour
- Administrative experience
- High school diploma or GED
- Older adults
Quick Apply
Join Our Team as a Traveling Canvassing Office Director – Lead Change and Make a Real Impact
New Canvassing Experience —Minneapolis, MN
- $66,500 - $120,000 a year
- Full-time
- Mid-level
- Office
- US work authorization
- Paid training
- Health insurance
Quick Apply
Assistant Director of Nursing (ADON)
The Residences at Crestview —Columbia Heights, MN
- $90,000 - $100,000 a year
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Paid time off
Quick Apply
Sales & Marketing Director
Benedictine —Saint Paul, MN
- $92,000 - $95,000 a year
- Full-time
- Marketing
- Bachelor's degree
- Older adults
- Dental insurance
- Paid time off
Social Service Director Less than 120 beds
Villas at Robbinsdale —Robbinsdale, MN
- $25.25 - $32.00 an hour
- Full-time
- Skilled nursing facility
- Mid-level
- Criminal background check
- Health insurance
- Paid time off
Quick Apply
Business Banking Director
Americana Community Bank —Maple Grove, MN
- $120,000 - $180,000 a year
- Full-time
- Background check
- Continuous improvement
- Mentoring
- Health savings account
- Health insurance
Quick Apply
4d
Leasing Director
Greco Properties —Shoreview, MN
- $55,000 - $65,000 a year
- Weekends as needed
- Clean driving record
- Customer service
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
2d
Automotive Parts and Service Director | Up to $200K
Confidential Employer —Minneapolis, MN
- $120,000 - $200,000 a year
- Dealership
- Inventory management
- Mentoring
- Paid holidays
- Disability insurance
Yorkshire of Edina Senior Living: Assistant Director Health Services (ADHS), RN
LSL ALF LLC —Edina, MN
- $33.65 - $48.07 an hour
- Full-time
- Nursing
- RN License
- Computer literacy
- Mileage reimbursement
- Disability insurance
Quick Apply
7d
Assistant Director - Child Care Primrose School of Lakeville
Primrose School of Lakeville North —Lakeville, MN
- $40,000 - $50,000 a year
- Full-time
- Background check
- School experience
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
3d
Physical Therapist Center Therapy Director
Concentra —Robbinsdale, MN
- $85,000 - $106,000 a year
- Full-time
- Bachelor of Science
- Physical & Rehabilitation Medicine
- HIPAA
- Commuter assistance
- Health savings account
Valora St. Anthony - Director of Health Services, RN **$5,000 Sign-On Bonus**
LSL ALF LLC —Minneapolis, MN
- $85,000 - $110,000 a year
- Nursing
- RN License
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Director of Sales and Marketing
Eden Senior Care —Edina, MN
- $70,000 - $75,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- Senior level
8d

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Director, Customer Experience Billing Operations (Remote)

Quest Diagnostics -
Edina, MN

Quick Apply

Job Details

Full-time

Qualifications

Quality control experience within healthcare industry
Managing teams in a customer support role
Frontline customer support management
Bachelor's degree
Data interpretation
Healthcare team management
Call center management
Staffing management
Quality assurance experience within healthcare

Full Job Description

The Director of Patient Customer Service Operations Support is responsible for leading the strategic and operational backbone of a high-volume, omnichannel patient contact center. This role oversees workforce management, quality assurance, training and development, performance analytics, and continuous improvement initiatives to ensure exceptional patient experiences across all channels (phone, chat, email, and digital platforms).

This leader partners cross-functionally to align operational capabilities with organizational goals, optimize efficiency, and drive measurable improvements in patient satisfaction, access, and service delivery.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Strategic Leadership

Define and execute the long-term vision for contact center support functions, aligning with enterprise patient experience and access strategies
Serve as a key advisor to senior leadership on operational performance, capacity planning, and service delivery innovation
Lead transformation initiatives, including technology adoption, process optimization, and omnichannel integration

Workforce Management (WFM)

Oversee forecasting, capacity planning, scheduling, and real-time management for a high-volume contact center
Ensure optimal staffing models to balance service levels, cost efficiency, and patient access
Implement and refine WFM tools and methodologies to improve accuracy and responsiveness

Quality Assurance (QA)

Establish and maintain a comprehensive QA framework to monitor and improve patient interactions
Drive consistency in service delivery, compliance, and patient-centered communication
Leverage QA insights to inform coaching, training, and process improvements

Training & Development

Lead the design and execution of onboarding and continuous training programs for contact center staff and leadership
Ensure training aligns with clinical, regulatory, and service excellence standards
Foster a culture of continuous learning, coaching, and professional development

Performance Analytics & Reporting

Develop and manage KPIs, dashboards, and reporting frameworks to monitor operational performance and patient experience
Translate data into actionable insights to drive decision-making and continuous improvement
Analyze trends in call volume, patient needs, and agent performance to inform strategy

Operational Excellence & Continuous Improvement

Identify and implement process improvements to enhance efficiency, reduce friction, and improve patient outcomes
Partner with IT, digital, and adjacent teams to optimize workflows and tools supporting patient interactions
Champion Lean, Six Sigma, or similar methodologies to drive sustainable improvements

Omnichannel Contact Center Oversight

Ensure seamless patient experiences across all engagement channels
Optimize channel strategy to meet evolving patient preferences and access needs
Monitor emerging trends and technologies in patient engagement and contact center operations

People Leadership

Lead and develop a team of managers and subject matter experts across WFM, QA, training, and analytics
Build a high-performing, inclusive culture focused on accountability, innovation, and patient-centered service
Drive employee engagement and retention within support functions

Required

8–10+ years of experience in contact center operations, with at least 5 years in a senior leadership role
Demonstrated experience managing workforce management, QA, training, and analytics functions
Experience in healthcare, payer, provider, or patient services environment
Strong analytical skills with experience leveraging data to drive operational decisions
Proven ability to lead large-scale, high-volume, omnichannel contact center environments

Preferred

Experience with WFM and contact center technologies (e.g., Five9, Verint)
Lean/Six Sigma certification or equivalent process improvement experience
Knowledge of healthcare regulations (HIPAA, compliance standards)

People Leader Responsibility

Organizational Impact: Enterprise or multi-site impact with responsibility for core operational support functions across the contact center ecosystem
Span of Control: Typically leads multiple managers and/or senior individual contributors; indirect influence across 200+ frontline staff depending on organizational size
Decision-Making Authority: High degree of autonomy in setting strategy for WFM, QA, training, and analytics; contributes to enterprise-level operational planning
Stakeholder Complexity: Regular interaction with senior leaders (VP and above), as well as cross-functional partners in Clinical, Digital, IT, Compliance, and Operations

Education

Bachelor’s degree in Business, Healthcare Administration, or related field (Required)
Master's degree (Preferred)

Quick Apply

Refine Your Search

director of customer experience jobs in minneapolis mn

Director, Customer Experience Billing Operations (Remote)

Director of Marketing

Environmental Services Director

Director of Technical Services

Director of Nursing (DON)

Assistant Program Director - ICF Homes

Maintenance Director

Director of Business Services / Business Office Manager

Join Our Team as a Traveling Canvassing Office Director – Lead Change and Make a Real Impact

Assistant Director of Nursing (ADON)

Sales & Marketing Director

Social Service Director Less than 120 beds

Business Banking Director

Leasing Director

Automotive Parts and Service Director | Up to $200K

Yorkshire of Edina Senior Living: Assistant Director Health Services (ADHS), RN

Assistant Director - Child Care Primrose School of Lakeville

Physical Therapist Center Therapy Director

Valora St. Anthony - Director of Health Services, RN $5,000 Sign-On Bonus

Director of Sales and Marketing

I want to receive the latest job alert for director of customer experience in minneapolis mn

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