Required Qualifications:
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Bachelor’s degree; or combination of related education and experience as project coordinator and/or project management to equal 4 years.
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Demonstrated experience in working within learning management systems, such as Canvas.
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Demonstrated strong organizational and time-management skills.
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Demonstrated ability to provide high-level customer service to people from a variety of communities, backgrounds, and identities.
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Familiar with Google office suite.
Preferred Qualifications:
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A technical background and experience with user-centered design (examples include accessibility; software user experience, CRM management, project management, eLearning authoring, data quality for reporting, graphic design, multimedia development, operating systems, applications, etc).
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Experience in developing user facing documentation, videos, and guides.
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Experience working with adult learners.
The Learning Management System (LMS) Coordinator is a 1.0 FTE employee at the Multidisciplinary Institute for Child Welfare (MICW), which houses several dynamic research and training entities, including The Center for Advanced Studies in Child Welfare (CASCW), the Minnesota Linking Information for Kids (Minn-LInK) project, and the Minnesota Child Welfare Training Academy (MNCWTA).
This position provides technical support regarding learning management systems to users who include learners, staff, trainers, and other stakeholders of the Minnesota Child Welfare Training Academy. The LMS Coordinator creates trainings using Canvas, DORS, our custom training portal, as well as responds to problems, queries, and complaints from users. The LMS Coordinator troubleshoots user issues and escalates problems when needed. Information technology systems for this position include learning management systems, external applications and portals, customer management systems, reporting applications, and document processing software. The LMS Coordinator will develop resources for responding to user queries, including knowledge-based articles, documentation, and guides.
This is a 100%, 12-month, annually renewable appointment in the civil services classification. A hybrid work schedule is required (3 days on-site, 2 days remote), reports to the LMS Supervisor, and will be located off campus at the Minnesota Child Welfare Training Academy, which is two miles north of the St. Paul Campus.
Job Responsibilities:
Technical Support & System Management (40%)
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Manage learner support requests through ticket system and LMS team email.
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Address questions and technical issues related to the LMS and connected systems.
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Troubleshoot learner, staff, and trainer issues; escalate complex problems when needed.
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Support setup, configuration, testing, and deployment of LMS platforms and tools.
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Provide training and onboarding for new staff and trainers.
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Create and maintain knowledge base articles, user guides, training materials, and FAQs aligned with UX and accessibility standards.
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Notify learners of missing information required of them to complete their training.
Training Development & LMS Operations (40%)
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Maintain and update existing MNCWTA trainings and keep users informed of updates.
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Assist in building new trainings under the direction of the LMS Team Lead and Curriculum team, ensuring accessibility requirements are met.
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Manage training documentation, track progress, and identify roadblocks.
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Suggest improvements to training templates based on learner feedback.
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Handle training setup, registration, waitlists, and withdrawals within DORS.
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Pull reports across multiple LMS platforms.
Collaboration & Communication (20%)
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Participate in LMS team discussions to support user experience and tracking.
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Collaborate with LMS Project Manager to ensure timelines and goals are met.
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Serve as support liaison between IT teams and internal MNCWTA teams to ensure smooth technology integration.
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Provide clear updates to stakeholders on system changes, outages, and issue resolutions.
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Participate in weekly meetings and working groups, sharing status updates and insights.
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Build and maintain relationships with Communications, Evaluation, Training & Delivery, Administration, DEI, and Policy teams.
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Perform other duties as assigned.
Institute Overview:
The Multidisciplinary Institute for Child Welfare (MICW) is a new organizing structure housing several dynamic research and training entities, including The Center for Advanced Studies in Child Welfare (CASCW), the Minnesota Linking Information for Kids (Minn-LInK) project, and the Minnesota Child Welfare Training Academy (MNCWTA). Each entity is grant-funded and self-sustaining. During an early phase of strategic planning for CASCW in 2024, the creation of the MICW emerged as an essential task to continue to support the growth and productivity of these entities while also continuing the mission of the School of Social Work and the College of Education and Human Development as it pertains to continued community service, growth, and innovation.
The Center for Advanced Studies in Child Welfare (CASCW) is a research and training center located within the School of Social Work in the College of Education and Human Development on the St. Paul campus of the University of Minnesota. CASCW supports the education and training of public child welfare professionals; identifies and examines effective child welfare practice methods, informs the public and policy makers about various child welfare issues, and incorporates research and evaluation findings into the School of Social Work curriculum.
Minn-LInK, an incredibly rich resource within the University and across the state of Minnesota, is an interdisciplinary, integrated, administrative data project used for research and evaluation projects aimed at understanding the experiences and outcomes of children, youth, and families who are multi-system involved. Minn-LInK staff provide research services to internal and external partners through grants and agreements.
The MNCWTA is a partnership between the University’s MICW and the MN Department of Child, Youth, and Family (DCYF). The MNCWTA is responsible for the training and professional development of Minnesota’s county and tribal child welfare frontline staff and supervisors. The mission is to train, develop, and support the skills, expertise, and well-being of Minnesota’s child welfare workforce while nurturing a commitment to equitable child welfare practice.
Department Overview:
Founded in 1917 on its Dakota homeland, the School of Social Work at the University of Minnesota – Twin Cities is part of a public, research-intensive university and one of seven administrative units in the College of Education and Human Development (CEHD). The School offers several graduate and undergraduate educational programs, including a PhD in Social Work, a Master of Social Work, a Master of Education in Youth Development Leadership, a Bachelor of Science in Youth Studies, and undergraduate minors in Family Violence Prevention, Social Justice, and Youth Studies. Underlying all these multidisciplinary programs is a social justice value base and a commitment to the most vulnerable and marginalized populations in our society. The curricula of our educational programs, and faculty research and engagement, intentionally seek to emphasize and expand anti-racist perspectives, social, economic, and racial justice, and decolonization. The School is the home to a variety of labs and centers that actively involve our students, staff, faculty, and community partners.
College Overview:
The College of Education and Human Development (CEHD), the University's third largest college, contributes to a just and sustainable future through engagement with the local and global communities to enhance human learning and development at all stages of life. We know diversity is necessary to do our best work and foster our humanity. That’s why the CEHD community is collectively dedicated to cultivating an inclusive and equitable environment, embracing and celebrating all identities of our students, staff, and faculty. These values are also a moral imperative requiring continuous proactive measures and a firm stance against prejudice, discrimination, and systemic injustice.
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.
Required application materials: resume and cover letter.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-8647.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.
