Sterling Specialty Pharmacy is part of Astrup Companies, an innovative, growing, family-owned business located in Mendota Heights, MN. We have a rich, 70+ year history, with companies servicing every aspect of the pharmacy industry. As an employee of Sterling Specialty Pharmacy, you can expect to be treated with care and respect. We have a state of the art facility that was built in 2017 and are looking to continue to grow our strong team as our business grows!
- This position would be a Monday - Friday position with competitive wages.
- Looking for shift availability for approximately 9:00 am - 5:30 pm
- We offer Full health benefits, a 401(k) program with a company match and a Profit Sharing bonus program.
- This is a closed door pharmacy with no direct patient contact.
- We are a rapidly growing business with many opportunities for professional growth and advancement!
To learn more about Astrup Companies, go to this link: https://astrupcompanies.com/
Qualifications:
Required Education/Training/Professional Experience:
- High School Diploma or equivalent G.E.D required
Qualifications:
Required Education/Training/Professional Experience:
o High School Diploma or equivalent G.E.D required
o Knowledge of Microsoft Word, Excel; ability to work with multiple information systems
o Knowledge of medical and pharmaceutical terminology
Preferred Education/Training/Professional Experience:
o Pharmacy experience preferred
o Specialty Pharmacy experience preferred
Position Summary: The Patient Care Coordinator / Pharmacy Data Technician provides customer service and a resourceful point of contact to patients and providers by reviewing patient profiles and scheduling deliveries of patient medication; collecting key clinical information; discussing the delivery schedule and refill procedures for the next delivery.
Licensure/Certification Requirements:
- Board of Pharmacy Technician Registration
Core Competencies & Responsibilities:
- Provide customer service to the internal and external customer by making and receiving inbound and outbound calls for delivery of medications
- Comply with HIPAA standards for inbound and outbound calls
- Review all notes prior to delivery confirmation; communicating with patient and caregiver, and/or physician office, insurance investigation, and patient responsibility.
- Collect key clinical information essential for clinical staff
- Review delivery service schedule, medication storage, new patient packets, supplies and refill procedures for future deliveries
- Confirm form of payment information (credit card, debit card, etc.)
- Charge credit card/debit card as needed for all Major Medical and Self Pay patients
- Process manufacturer co-pay cards, if applicable
- Explain benefits and financial responsibilities and supplies financial assistance contact information
- Schedule deliveries of medication in a timely manner to ensure compliance with patient’s treatment
- Document in the appropriate system all needed information, indicating correct ship date and delivery address
- Review information for accuracy: addresses, medication shipping, authorization on file, and collection of patient co-pay
- Notify clinical staff with any patient side effects and/or requests from the patient and caregiver
- Provide status updates to physician office when appropriate
- Track packages with delivery service tools to ensure the patient receives medication in a timely manner and stability is intact.
- Solve issues that arise in a timely manner, documenting all relevant information on the patient’s record.
- Serve as a liaison between other departments within the company and the patients
- Participate in quality program initiatives and improvement activities
- Comply with all regulatory requirements, including HIPAA/HITECH
- Communicate effectively, in person, over the phone, and in writing
- Maintain a flexible schedule that may include early morning, evening and weekend hours
- Manage large work volumes without loss of focus and with a high degree of accuracy
- Complete multiple daily work assignments and stay on schedule with all duties and responsibilities
- Be dependable in attendance and motivated to demonstrate persistence and overcome obstacles
- Other responsibilities as assigned by Management
Performance Requirements:
- Possess a thorough knowledge of organizational policies, procedures, and systems
- Comply to all Astrup Companies policy and procedures
- Create a culture of positivity and excitement within the workplace
- Develop constructive and cooperative working relationships with other
- team members. Care. Respect their time, work and talents.
- Be able to multitask
- Be focused and disciplined
- Possess excellent organizational skills, with attention to detail and accuracy
- Be self-motivated and able to work well on an independent basis
- Display strong customer service skills
- Innovate - Think outside-the-box. Bring original ideas to the team/organization
- Embrace our Guiding Principles. Use them to guide decision making.
- Go Beyond!
Physical Requirements & Work Demands:
- Frequent immobility and/or sitting required for extended periods of time.
- Some bending and stooping required.
- Requires manual dexterity to operate keyboard, calculator, photocopy machine, and other office equipment.
- The ability to work 40 hours or more per week
- The ability to maintain a flexible schedule when need arises
Working Environment:
- Normal office environment
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Profit sharing
- Retirement plan
- Vision insurance
Work Location: In person
