Top 1593 Technical supervisor Jobs in Minneapolis Mn

Supervisor IT Technical Support
Renewal by Andersen LLC —Saint Paul, MN
- $90,039 - $139,561 a year
- Full-time
- Mid-level
- Residential
- SQL
- Profit sharing
- Paid parental leave
Quick Apply
13d
Laboratory Technical Senior Supervisor
3M —Maplewood, MN
- $164,612 - $201,193 a year
- Full-time
- 5 years
- Bachelor's degree
- Continuous improvement
- Health savings account
- Disability insurance
4d
Supervisor, Technical Assistance Center
Boston Scientific —Arden Hills, MN
- $71,500 - $135,800 a year
- Spanish
- 5 years
- Engineering
Transportation Supervisor
Medline Industries —Rogers, MN
- $73,000 - $110,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Mid-level
- Health savings account
- Health insurance
Quick Apply
4d
Quality Supervisor II
Protolabs —Brooklyn Park, MN
- $80,200 - $107,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Experience equivalent to degree accepted
- Health savings account
- Employee stock purchase plan
Quick Apply
10d
Supervisor- Health Information Management
Fairview Health Services —Saint Paul, MN
- $81,702.40 - $115,336.00 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
6d
Service Support Supervisor
Abraham Technical Services Inc —Rogers, MN
- $85,000 - $97,000 a year
- Analysis skills
- Supervising experience
- Mentoring
- Health savings account
- Paid holidays
2d
Group Supervisor Fulfillment Center
Walgreens —Brooklyn Park, MN
- $63,100 - $101,200 a year
- Spanish
- HIPAA
- English
Supervisor, Utilization Management - Operations
Medica Services Company LLC —Minnetonka, MN
- $70,200 - $120,400 a year
- Office
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
Supervisor, Technical Customer Care
HHAeXchange —Minneapolis, MN
- $75,000 - $80,000 a year
- Full-time
- Office
- 3 years
- Travel
- Paid holidays
- Health insurance
Quick Apply
Production Supervisor
Bio-Techne —Minneapolis, MN
- $34.00 - $46.75 an hour
- Full-time
- Microsoft Word
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Senior Technical Quality Supervisor
Abbott Laboratories —Minnetonka, MN
- $78,000 - $156,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Health insurance
- Tuition reimbursement
Slot Technical Supervisor
Mystic Lake Casino —Prior Lake, MN
- 18 years or older
- Clean driving record
- Word processing
- Disability insurance
- Health insurance
Quick Apply
3d
Membership Accounting Supervisor
HealthPartners —Bloomington, MN
- $30.46 - $45.70 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
- Health insurance
3d
Supervisor, Sample Preparation
North American Science Associates LLC (Minneapolis Lab) —Minneapolis, MN
- $80,000 - $100,000 a year
- Full-time
- 5 years
- Pass drug screening
- Mid-level
Quick Apply
Manager - Special Investigations (SIU)
Medica Services Company LLC —Minnetonka, MN
- $78,700 - $134,900 a year
- Management
- Research
- Mid-level
- Paid holidays
- Health insurance
3d
Sterility Assurance Engineering Manager
Lifecore Biomedical Inc —Chaska, MN
- $130,000 - $160,000 a year
- Full-time
- 8 years
- Mentoring
- Senior level
- Health savings account
- Paid holidays
Tax & Accounting Manager
3 Rivers Business Advisors —Coon Rapids, MN
- $105,000 - $140,000 a year
- Full-time
- Background check
- CPA
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Truck & Trailer Repair Shop Supervisor
Kolstad Company —Minneapolis, MN
- From $35 an hour
- Full-time
- Heavy lifting
- Ability to walk for extended periods
- Dry van
- Health insurance
- Dental insurance
Quick Apply
Sheet Metal Fabrication Manufacturing Maintenance Supervisor
Nystrom, Inc. —Minneapolis, MN
- $75,000 - $87,000 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for technical supervisor in minneapolis mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical supervisor jobs near minneapolis mn

Supervisor IT Technical Support

Renewal by Andersen LLC -
Saint Paul, MN

Quick Apply

Job Details

Full-time
$90,039 - $139,561 a year
13 days ago

Benefits

Profit sharing
Paid parental leave
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Customer support ticket management
Team motivation (leadership skill)

Full Job Description

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

SUMMARY

Supervises Level 1 Technical Support Analysts that resolve L2 technical support tickets for RbA retail-facing Salesforce, IOS, Qlik and SQL applications. Ensures timely, high-quality ticket resolution and excellent customer experience/NPS results. Coach and develop direct reports on troubleshooting, documentation, and communication while monitoring workload, adherence to service level expectations, metrics and quality standards. Partners with IT peers and business stakeholders to identify root causes, drive continuous improvement in processes and knowledge, and reduce repeat issues through prevention and automation where appropriate. Maintains agent channel assignments and shift schedules to ensure adequate coverage across all support channels during operating hours.

PRIMARY RESPONSIBILITIES

Supervise Level 2 Support Operations by directing day-to-day intake, triage, prioritization, and resolution of escalated tickets across Salesforce, iOS, and SQL-based applications. Balance workloads and queues, remove blockers, and ensure consistent execution of support standards, service level targets, and quality requirements.
Lead problem management and continuous improvement by identifying recurring issues, facilitating root-cause analysis, and driving corrective and preventive actions with L3 and RTT. Use data from tickets and system performance to recommend and implement improvements that reduce downtime, improve reliability, and streamline support workflows.
Drive customer satisfaction and performance outcomes by monitoring service results, analyzing feedback and trends, and translating insights into coaching, process changes, and targeted action plans.
Coordinate incident response and escalation management by leading real-time triage, impact assessment, and prioritization during outages and urgent events. Communicate status, risks, and next steps to customers and internal partners; engage resolver groups; and confirm restoration and follow-up actions are completed.
Develop talent and technical capability by hiring, onboarding, mentoring, and coaching Level 2 agents on advanced troubleshooting, effective incident documentation, and strong customer communication. Establish and maintain knowledge articles, troubleshooting playbooks, and standard work to improve consistency, speed to resolution, and first-time fix rates.
Manage workforce planning and resource allocation to ensure consistent multi-channel coverage across open hours, including after-hours and emergency response. Forecast demand using ticket trends, adjust assignments based on priority and complexity, and coordinate with peers to address staffing constraints and surge events.
Perform other duties as assigned by leadership, including participation in special projects, operational reviews, and initiatives that support the organization’s goals.
Own the most complex escalations and technical outcomes by providing hands-on oversight for difficult cases, guiding diagnostic approach, and validating root cause, workaround, and permanent fix. Coordinate cross-team efforts through resolution, document learnings, and collaborate on change planning/testing to ensure fixes are implemented with minimal customer impact.

QUALIFICATIONS AND SKILLS

Bachelor’s degree or 4+ years equivalent work experience and technical training.
3+ years of progressive technical support experience, including Level 2 (escalation) support for business applications and end-user technologies.
1+ year of experience providing work direction, coaching, or supervision (employees and/or contractors), including performance and quality feedback.
Proficiency with ticketing and IT service management practices (incident, request, and problem management) and ability to prioritize work based on impact, urgency, and service level expectations.
Demonstrated ability to navigate and support CRM platforms (e.g., Salesforce) and integrate troubleshooting across multiple systems.
Ability to produce and interpret operational reporting (e.g., ticket volume, backlog, cycle time, service level attainment, and quality trends) to support prioritization, escalation decisions, and continuous improvement.
Strong customer service and written/verbal communication skills, including ability to explain technical topics to non-technical audiences and provide clear, timely status updates to stakeholders.

COMPENSATION

Pay is based on several factors, including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.

PAY RANGE:

$90,039.00 - $139,561.00

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

401 (k) Plan, Employer Fixed Contributions & Company Matching
Profit Sharing*
Medical, Dental and Vision Coverage*
Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
Life Insurance
Paid Time Off & Paid Holidays
Paid Maternity Leave & Paid Parental Leave*

For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact [email protected].

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

Quick Apply

Refine Your Search

technical supervisor jobs in minneapolis mn

Supervisor IT Technical Support

Laboratory Technical Senior Supervisor

Supervisor, Technical Assistance Center

Transportation Supervisor

Quality Supervisor II

Supervisor- Health Information Management

Service Support Supervisor

Group Supervisor Fulfillment Center

Supervisor, Utilization Management - Operations

Supervisor, Technical Customer Care

Production Supervisor

Senior Technical Quality Supervisor

Slot Technical Supervisor

Membership Accounting Supervisor

Supervisor, Sample Preparation

Manager - Special Investigations (SIU)

Sterility Assurance Engineering Manager

Tax & Accounting Manager

Truck & Trailer Repair Shop Supervisor

Sheet Metal Fabrication Manufacturing Maintenance Supervisor

I want to receive the latest job alert for technical supervisor in minneapolis mn

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected