Top 701 Senior supervisor Jobs in Minneapolis Saint Paul Mn

Senior Customer Service Manager
Liberty Diversified International, Inc. —New Hope, MN
- $116,000 - $145,000 a year
- Full-time
- 7 years
- Oracle
- Office
- Profit sharing
- Health savings account
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Supervisor, Care Coordination
Medica Services Company LLC —Minnetonka, MN
- $70,200 - $120,400 a year
- On call
- Nursing
- RN License
- Customer service
- Paid holidays
- Health insurance
8d
Senior Manager, Learning and Development
Gradian Thermal Solutions —Maple Grove, MN
- $130,000 - $150,000 a year
- Full-time
- Continuous improvement
- Senior level
- Leadership
- Health savings account
- Paid holidays
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10h
Sr. Manager Supplier Performance Management
Target —Minneapolis, MN
- $95,000 - $171,000 a year
- Full-time
- 5 years
- Merchandising
- Office
- Paid holidays
- Disability insurance
4d
Senior Project Manager
bp —Blaine, MN
- $147,000 - $195,000 a year
- Full-time
- Pass drug screening
- Continuous improvement
- Travel
- Paid parental leave
- Paid holidays
8d
Senior Operational Excellence Manager
Saint Gobain —Shakopee, MN
- $102,000 - $178,540 a year
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Wellness program
- Paid parental leave
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4d
Sr Manager Space & Presentation
Target —Minneapolis, MN
- $95,000 - $171,000 a year
- Full-time
- 6 years
- Inventory management
- Merchandising
- Paid holidays
- Disability insurance
Sr. Operations Manager
Amazon.com Services LLC —Shakopee, MN
- $135,000 - $182,700 a year
- Full-time
- Engineering
- Bachelor's degree
- Mentoring
- AD&D insurance
- Health insurance
Senior Operations Manager
Amazon.com Services LLC —Woodbury, MN
- $135,000 - $182,700 a year
- Weekends as needed
- Ability to walk for extended periods
- Master's degree
- Bachelor's degree
- AD&D insurance
- Health insurance
Senior Manager & Team Lead, GTM Training
DailyPay —Minneapolis, MN
- $136,000 - $175,000 a year
- Email
- 7 years
- Continuous improvement
- Mentoring
- AD&D insurance
- Disability insurance
19h
Senior Manager, Enterprise Strategy and Partnerships - Remote
Optum —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Office
- Analysis skills
7d
Senior Technical Quality Supervisor
Abbott Laboratories —Minnetonka, MN
- $78,000 - $156,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Health insurance
- Tuition reimbursement
Sr. Supervisor, Manufacturing
Ergotron, Inc. —Eagan, MN
- $75,000 - $90,000 a year
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Paid parental leave
- Paid holidays
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Marketplace Strategic Partnerships Senior Manager
Best Buy —Minneapolis, MN
- $93,200 - $166,550 a year
- Full-time
- Analysis skills
- Senior level
- 4 years
- Paid time off
- Employee discount
12d
Senior Maintenance Supervisor - West Side Flats, The Scenic & Verdant
Sherman Associates —Saint Paul, MN
- $36 - $40 an hour
- Weekends as needed
- Clean driving record
- Customer service
- Writing skills
- Paid holidays
- Disability insurance
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Senior Project Manager
Cambria —Eden Prairie, MN
- $83,000 - $105,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
- Profit sharing
- Paid holidays
5d
Energy Finance Operations, Senior Supervisor
Cargill —Wayzata, MN
- $100,000 - $130,000 a year
- Hybrid work
- Office
- Bachelor's degree
- Contracts
- Health insurance
Sr Manager Category Site Merchandising
Target —Minneapolis, MN
- $95,000 - $171,000 a year
- Full-time
- Merchandising
- Office
- Continuous improvement
- Paid holidays
- Disability insurance
Senior Product Manager
Thomson Reuters —Eagan, MN
- $119,700 - $256,100 a year
- Full-time
- Hybrid work
- Office
- Senior level
- Commuter assistance
- Health savings account
7d
Senior Manager, Vendor Management
Sparkfund —Minneapolis, MN
- $170,000 - $203,000 a year
- 8 years
- Senior level
- Leadership
- Paid parental leave
- Health insurance
Quick Apply

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Senior Customer Service Manager

Liberty Diversified International, Inc. -
New Hope, MN

Quick Apply

Job Details

Full-time
$116,000 - $145,000 a year

Benefits

Profit sharing
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Managing teams in a customer support role
Large-scale organizational change management
Operations transformation
Team scheduling
Frontline customer support management
Conflict management
Data analytics
Leading team collaboration initiatives
Process improvement planning
Cross-functional team management
Manufacturing company experience
Cross-functional communication

Full Job Description

Description

The Senior Customer Service Manager will create and execute a vision for a world-class Safco customer experience and serve as the voice of the customer across the organization. This leader will partner closely with Sales, Operations, Supply Chain, Marketing, Product Management, and other business functions to establish and drive accountability for customer-centric strategies that drive business results and strengthen customer relationships. The role is responsible for advancing the Customer Care function through continuous improvement, process optimization, and organizational effectiveness while establishing key performance metrics and service standards. The Sr. Manager Customer Care will lead a high-performing team and influence cross-functional initiatives that enhance the customer experience, improve operational performance, and support the evolving needs of the business and our customers.

This position reports to the Senior Manager of National Accounts of Safco and is based in New Hope, MN.

DUTIES AND RESPONSIBILITIES

Develops and executes a Customer Care strategy aligned with business objectives, ensuring processes, capabilities, service models, and systems evolve to meet changing customer and organizational needs.
Partners with Sales, Operations, Manufacturing, Marketing, Product Management, and IT to identify and implement solutions that improve customer outcomes and operational effectiveness.
Leads change initiatives that enhance team capabilities, customer experience, service delivery, and business performance through process improvement, technology adoption, and organizational effectiveness.
Provides strategic direction and people leadership to develop organizational capabilities, optimize team structure, and build a high-performing, proactive Customer Care team that delivers exceptional customer experiences.
Executes consistent high levels of on-time, on-quality, and in-full customer service satisfaction goals to drive profitability.
Drives efficiencies, automation and improvements for new and existing processes within the business to better support and service customers.
Establishes customer-centric performance metrics and processes to measure success and drive continuous improvement in meeting and exceeding the evolving needs of the business and our customers. Regularly monitors and communicates key performance indicators (e.g., Net Promoter Score, customer satisfaction, service levels), using data and insights to identify opportunities to improve the customer experience, team performance, and operational efficiency.
Serves as the voice of the customer, influencing business decisions and partnering cross-functionally to improve customer satisfaction, retention, and overall experience.
Develops, motivates and coaches team members and holds them accountable to meet and exceed individual and department goals.
Handles escalated and highly sensitive customer calls and complaints with a high level of service, urgency and professionalism while troubleshooting and developing improvement actions plans to mitigate like issues in the future.
Evaluates and evolves Customer Care operating models, processes, and team capabilities to support business growth, customer expectations, and organizational priorities.
Coaches team members and aid in issue resolution around or complex customer issues
Leads the development of training and cross-training strategies that build team capability, support the adoption of new processes and technologies, and ensure consistent, high-quality service across all customer interactions.
Other duties as assigned.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

Bachelor's degree or a equivalent combination of education and experience
7+ years of experience managing a customer service organization
Experience with a hard goods company
Previous track record of utilizing and implementing best practices to evolve and improve overall customer experience
Strong written and verbal communication skills with internal and external stakeholders
Conflict management skills
Scheduling workflow and training teams
Data and analytics experience
Demonstrated ability to influence and lead cross-functional initiatives without direct authority.
Experience leading change, process improvement, or transformation initiatives that improved customer experience and business outcomes.
Proven ability to translate customer insights and business needs into actionable strategies and operational improvements.

PREFERRED EDUCATION, EXPERIENCE AND SKILLS

Business system software experience – JDE/Oracle experience a plus
Training experience
Public sector/GSA experience
National distributor experience

COMPENSATION & BENEFITS

The starting base salary range for this position is $116,000 - $145,000 per year. The compensation posted is the anticipated pay for the position at the time of the posting. We may pay above or below posted amount based on several factors, including, but not limited to education and/or certifications, skills, experience, or work location. Some positions may qualify for additional compensation in the form of bonuses.

At LDI, we are pleased to provide employees with a comprehensive benefits package including health/dental/vision insurance options; paid time off; 10 paid holidays; 401(k) plus company matching and annual discretionary profit sharing; flexible spending and health savings account options; life and disability insurance; tuition assistance; wellness and mental health resources, and financial advising services. Eligibility in benefit programs is based on hours worked per week.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular sitting, standing, and walking throughout the day to accomplish tasks
Manual and finger dexterity used regularly with some repetitive finger motions
Ability to work in front of a computer screen for long periods of time
Specific vision abilities include close and distance vision; able to identify colors, small letters, and numbers; hand/eye coordination, depth perception and able to adjust focus
Hearing and speaking
Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, and gripping.

ABOUT OUR COMPANY

Comprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Mississippi, Texas, Arizona, Virginia, California, and Mexico. With deep roots in the corrugated box manufacturing industry, we operate in the core markets of paper, packaging, workplace products, corrugated plastics and building products.

Since 1918, our values – Caring, Innovation, Trust and Excellence – have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior service and solutions for our customers. The LDI family of companies includes Liberty Packaging, Liberty Paper, Liberty Plastics (Custom Solutions and Quarrix Building Products) and Safco.

Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.

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Refine Your Search

senior supervisor jobs in minneapolis saint paul mn

Senior Customer Service Manager

Supervisor, Care Coordination

Senior Manager, Learning and Development

Sr. Manager Supplier Performance Management

Senior Project Manager

Senior Operational Excellence Manager

Sr Manager Space & Presentation

Sr. Operations Manager

Senior Operations Manager

Senior Manager & Team Lead, GTM Training

Senior Manager, Enterprise Strategy and Partnerships - Remote

Senior Technical Quality Supervisor

Sr. Supervisor, Manufacturing

Marketplace Strategic Partnerships Senior Manager

Senior Maintenance Supervisor - West Side Flats, The Scenic & Verdant

Senior Project Manager

Energy Finance Operations, Senior Supervisor

Sr Manager Category Site Merchandising

Senior Product Manager

Senior Manager, Vendor Management

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