Top 14 Call center supervisor Jobs in Minnesota

Supervisor Contact Center
Allina Health System —Coon Rapids, MN
- $35.61 - $48.81 an hour
- 8 hour shift
- Marketing
- Mid-level
- Finance
- Disability insurance
- Health insurance
4d
Call Center Supervisor
Cedar Riverside People' —Minneapolis, MN
- $25 - $28 an hour
- Full-time
- Bilingual
- Mid-level
- Supervising experience
Quick Apply
Contact Center Transformation - Senior Manager
PRICE WATERHOUSE COOPERS —Minneapolis, MN
- $124,000 - $280,000 a year
- 7 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Call Center Manager, Residential Home Services
Standard Heating & Air Conditioning Inc —Minneapolis, MN
- Full-time
- Mid-level
- Residential
- Supervising experience
- Free parking
- Tuition reimbursement
Quick Apply
5d
Call Center Manager
COMMUNITY DENTAL CARE —Maplewood, MN
- $25 - $30 an hour
- Mid-level
- Leadership
- Communication skills
- Paid holidays
- Health insurance
5d
Supervisor - MCL Customer Contact Center (MLI)
Mayo Clinic —Rochester, MN
- $90,604.80 - $136,011.20 a year
- Weekends as needed
- Mid-level
- Master's degree
- Analysis skills
- Health savings account
- Health insurance
2d
DC Operations Manager - Outbound
O'Reilly Automotive Stores —Brooklyn Park, MN
- $83,708 - $125,562 a year
- Full-time
- Inventory management
- Computer literacy
- Mid-level
- Employee stock purchase plan
- Health insurance
Quick Apply
Contact Center Transformation - Manager
PRICE WATERHOUSE COOPERS —Minneapolis, MN
- $99,000 - $232,000 a year
- Management
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
Contact Center Operations and Transformation Functional Manager
Deloitte —Minneapolis, MN
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Customer Experience & Service Transformation Advisory Manager
Accenture —Minneapolis, MN
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Alarm Monitoring Supervisor I
Securitas Technology Corporation —Plymouth, MN
- $20 - $23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- Paid training
- Paid holidays
Quick Apply
BDC Manager
Kunes Auto Group —Hastings, MN
- $72,000 - $120,000 a year
- Full-time
- Dealership
- Mid-level
- Business development
- Health insurance
- Dental insurance
Quick Apply
Outbound Freight Manager
Reconserve —Rosemount, MN
- $140,000 - $170,000 a year
- Overtime
- Management
- Customer service
- 5 years
- Health savings account
- Paid holidays
Quick Apply
5d

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Supervisor Contact Center

Allina Health System -
Coon Rapids, MN

Apply Now

Job Details

Full-time
$35.61 - $48.81 an hour
4 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Loan forgiveness
Life insurance
Retirement plan

Qualifications

Employee onboarding
Staff supervision
Team member evaluation
Bachelor's degree in communications
Managing teams in a customer support role
Marketing
Bachelor's degree in finance
Coaching
Staff scheduling
Bachelor's degree in business
Team scheduling
Performance feedback (performance evaluation method)
Training material drafting
Metrics Reporting
Mid-level
Finance
Bachelor's degree in marketing
Team development
Hiring
Compliance monitoring
Employee attendance management
Quality control management
Team training
Quality compliance management
Call monitoring
Recruiting
Communications
New hire orientation
Business operations
Business requirements

Full Job Description

Location Address:

8880 Evergreen Blvd
Coon Rapids, MN 55433-6040

Date Posted:

July 21, 2026

Department:

16008774 Customer Experience Center HOS

Shift:

Day/Evening (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

Union Contract:

Non-Union-NCT

Weekend Rotation:

Occasional

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

Learn a little more about what makes our customer experience centers unique:

Meet our Care Team members: Customer Experience Center

8-hour day shifts with occasional evening and weekend coverage
Position will be based out of Coon Rapids but may float to the Allina Commons(2925 Chicago Ave Minneapolis, MN 55407) as needed
1.0 FTE (80 hours per two-week pay period)

Job Description:

Leads the daily operations for the Contact Center, including call monitoring, training, hiring, performance management and quality assurance. Provides exceptional customer service and resolves complex escalations from all consumers.

Principle Responsibilities

Daily operations
- Monitors call center performance using identified tools.
- Identifies and documents key performance criteria using business requirements documentation and project plans.
- Facilitates knowledge gathering for development of training material, quality measurements, and specialized reporting requirements.
- Recommends agent skill level, training requirements and other specialized needs.
- Estimates volume and work activities that drive cost and staffing requirements.
- Monitors queues.
- Internal and external team projects, committees and work groups.
- Special projects as assigned.
Supervision of employees
- Reviews service observations for agents that are calibrated and audited for performance.
- Coordinates with other supervisors to provide direction and client perspective.
- Reinforces use of all reference tools, SOPs, trained workflows, compliance and self-service tools.
- Provides call coaching, development and performance.
- Leads daily huddles.
- Hires and onboards of new employees.
- Trains, orients and maintains competencies for employees.
- Maintains scheduling, time off approval and timecard sign-off.
- Performance management of employee, including performance reviews.
Quality Monitoring and Problem Resolution
- Reinforces quality criteria that is measured for each program/service line.
- Queries systems for contact history, call recordings, work flow, etc.
- Reviews performance on call metrics and contact handling to insure compliance.
- Identifies problem areas and recommend solutions.
- Resolves escalated issues in a timely manner.

Required Qualifications

Associate's or Vocational degree and 2 years of related experience or

Preferred Qualifications

Bachelor's degree in business, marketing, finance, communications or related field

Physical Demands

Sedentary:
Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $35.61 to $48.81 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) - voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

Medical/Dental
PTO/Time Away
Retirement Savings Plans
Life Insurance
Short-term/Long-term Disability
Voluntary Benefits (vision, legal, critical illness)
Tuition Reimbursement or Continuing Medical Education as applicable
Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

Apply Now

Refine Your Search

call center supervisor jobs in minnesota

Supervisor Contact Center

Call Center Supervisor

Contact Center Transformation - Senior Manager

Call Center Manager, Residential Home Services

Call Center Manager

Supervisor - MCL Customer Contact Center (MLI)

DC Operations Manager - Outbound

Contact Center Transformation - Manager

Contact Center Operations and Transformation Functional Manager

Customer Experience & Service Transformation Advisory Manager

Alarm Monitoring Supervisor I

BDC Manager

Outbound Freight Manager

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