Top 356 Customer service collections representative Jobs in Minnesota

Patient Financial Services Customer Service Representative
Fairview Health Services —Saint Paul, MN
- $22.96 - $32.42 an hour
- Full-time
- Remote
- Medical office experience
- Mid-level
- Associate's degree
- Work from home
11d
Sales Representative
Chadwell Supply —Minneapolis, MN
- $80,000 - $100,000 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Travel OR RN
Fusion Medical Staffing —Crookston, MN
- $2,602 - $2,768 a week
- Travel nursing
- Surgery
- RN License
- PALS Certification
- Disability insurance
- Health insurance
Senior Community Manager
The Community Builders —Saint Paul, MN
- $75,000 - $80,000 a year
- Weekends as needed
- 3 years
- Ability to lift 50 pounds
- Travel
- 403(b) matching
- Health savings account
Quick Apply
5d
Credit Specialist
Hawkins Inc —Roseville, MN
- $55,000 - $58,000 a year
- Microsoft Outlook
- Ability to walk for extended periods
- Research
- Employee stock purchase plan
- Paid holidays
Quick Apply
Phlebotomist II in White Bear Lake, MN
TalentBurst, Inc. —White Bear Lake, MN
- Overtime
- Clean driving record
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Phlebotomist III - Floater
TalentBurst, Inc. —Lakeville, MN
- 8 hour shift
- Clean driving record
- Float pool
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Phlebotomy - Phlebotomist III - Floater
TalentBurst, Inc. —Fridley, MN
- $27 - $28 an hour
- Overtime
- Clean driving record
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
12d
Member Services Representative
Dakota Electric Association —Farmington, MN
- $25.35 - $28.97 an hour
- Spanish
- English
- Mid-level
- Health savings account
- Disability insurance
13d
Customer Service/Collector
AscensionPoint Recovery Services —Coon Rapids, MN
- $18 - $21 an hour
- 8 hour shift
- Spanish
- Customer service
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Outside Route Sales Representative
Snap-on Inc —Fairmont, MN
- $50,500 - $70,000 a year
- Full-time
- Inventory management
- Computer literacy
- Mid-level
- Employee stock purchase plan
- Tuition reimbursement
Rolloff Driver- Metal Recycling
Dem-Con Companies —Hugo, MN
- $70,000 - $85,000 a year
- Mid-level
- Ability to lift 75 pounds
- Outdoor work
Quick Apply
4d
Customer Relations Associate
The Optical Foundry —Minneapolis, MN
- $19 an hour
- Overtime
- Background check
- Customer service
- Basic math
- Paid training
- Health savings account
Quick Apply
Luxury Client Advisor – Inside Sales (Phone-Based Luxury Jewelry Sales)
Just Sales Jobs —Burnsville, MN
- $50,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Health insurance
- 401(k) matching
Quick Apply
Outside Sales Representative
Lampert Lumber —Rockford, MN
- $70,000 - $150,000 a year
- Full-time
- Up to 50% travel
- Ability to walk for extended periods
- Research
Quick Apply
Experienced Poker Dealer
Canterbury Park —Shakopee, MN
- $11.41 an hour
- Part-time
- Hospitality
- Mid-level
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
Customer Service/Collector
AscensionPoint Recovery Services —Saint Louis Park, MN
- $18 - $21 an hour
- 8 hour shift
- Spanish
- Customer service
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Housing Advocate
Lakes & Prairies Community Action Partnership —Moorhead, MN
- From $25.27 an hour
- Full-time
- Ability to climb stairs
- Ability to lift 50 pounds
- Driver's License
4d
Medical Billing Specialist
Tareen Dermatology PA —Roseville, MN
- $19 - $27 an hour
- Full-time
- Background check
- OSHA
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
10d
Cultivation Technician (Sun-Wed or Wed-Sat)
Waabigwan Mashkiki, LLC. —Mahnomen, MN
- From $20.50 an hour
- Weekends as needed
- Background check
- Customer service
- Word processing
- Health insurance
- Dental insurance
Quick Apply
9d

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customer service collections representative jobs near minnesota

Patient Financial Services Customer Service Representative

Fairview Health Services -
Saint Paul, MN

Apply Now

Job Details

Full-time
$22.96 - $32.42 an hour
11 days ago

Benefits

Work from home

Qualifications

Data integrity assurance
Managing customer accounts
Health insurance co-pays
Patient question and concern management
Account maintenance
Data validation techniques
Maintaining patient confidentiality
Medical office experience
Regulatory compliance
Health insurance customer support
Mid-level
Incident Escalation
Patient financial aid assistance
Financial issue resolution
Data integrity and documentation
Health information data integrity
Debt collection payment plan
Financial counseling
Vendor communication
Financial needs assessment
Insurance provider collaboration
Bad debt management
Billing issue inquiries
Case referral
Handling account queries
Associate's degree
Medical billing regulations compliance
Escalation handling
2 years
Medical debt collection accounts

Full Job Description

Responsibilities/Job Description:

Fairview is looking to add a Patient Financial Services Customer Service Representative to our team. This is a full-time, benefit-eligible position that works Monday through Thursday from 9:00 a.m. to 5:30 p.m. and Fridays from 8:00 a.m. to 4:30 p.m. Following the completion of training, team members work from home while remaining closely connected with their team and leadership. The ideal candidate will have previous customer service and call center experience, knowledge of medical billing, and experience processing patient payments while providing exceptional customer service.

This position is responsible for providing Fairview patients with an understanding of the billing and insurance processing of their healthcare services through the inbound call center. The CSC Representative will counsel patients on financial solutions available to them either through direct payments, payment plans, or screening for qualification for assistance programs. The CSC Representative will manage both hospital and physician accounts in all systems and understand in depth the Registration, Hospital Billing, and Clinic Billing functions that are necessary to resolve accounts. They will also be well-versed in collection practices, understanding of the Attorney General Requirements, and able to liaison with bad debt vendors when needed. They will have detailed knowledge of the functions within the Revenue Cycle and how they interact in the life of a patient account.

Responsibilities

Maintains the best practice routine per department guidelines:
Handle calls presented to CSC through the automated call distribution system accurately and efficiently.
Work independently in problem solving with patients regarding their accounts in both hospital and clinic billing situations. Counsel the patient on the complexity of the interdependency between hospital and physician billing within the patient’s continuity of care.
Able to handle each call with compassion, service, dignity and integrity in mind as aligned with MHealth Fairview's values
Timely processing of patient/insurance requests for follow-up of payment research, checking charges, coding review, insurance processing concerns, etc.
Identifies when callers need to be referred to insurance specialist or escalation staff for further assistance.
Notifies patient and/or guarantor of self-pay balances co-pays/deductible/coinsurance, etc.
Understands and adheres to Revenue Cycle’s Escalation Policy.
Contributes to the process or enablement of collection of expected payment.
Meet department goals and maintain productivity while working remotely.
Manage accuracy of accounts to ensure appropriate billing and compliance with patient privacy and data integrity:
Timely and accurate work
Verifies insurance benefits to maximize reimbursement.
Assists customers regarding billing questions and ensures appropriate resolution of problems. Explain and interpret eligibility rules and regulations or identify other resources available for financial assistance. Identify patients who may be eligible for financial exceptions. Keep updated on changes with regulatory issues.
Validate patient data is accurate and authorization is in place to provide information.
Uninsured accounts reviewed and managed to include validation that uninsured discounts have been appropriately applied, and all payment sources available to the patient have been explored.
Bad debt management of accounts and interactions with vendors.
Counsel patients throughout the collection process on solutions available to them for account resolution.
Problem solves with vendors and patients on reasonable resolutions.
Identify patients with financial need.

Required Qualifications

2 years customer service experience
This individual should have strong interest in learning new IS systems (PASS, Deloitte overlay system, Healthworks, etc.) as well as the ability to work independently

Preferred Qualifications

Associate of Arts
2 years in healthcare customer service
3 years experience in a hospital or clinic business office
Previous call center experience

Qualifications: $22.96- $32.42 Hourly

Apply Now

Refine Your Search

customer service collections representative jobs in minnesota

Patient Financial Services Customer Service Representative

Sales Representative

Travel OR RN

Senior Community Manager

Credit Specialist

Phlebotomist II in White Bear Lake, MN

Phlebotomist III - Floater

Phlebotomy - Phlebotomist III - Floater

Member Services Representative

Customer Service/Collector

Outside Route Sales Representative

Rolloff Driver- Metal Recycling

Customer Relations Associate

Luxury Client Advisor – Inside Sales (Phone-Based Luxury Jewelry Sales)

Outside Sales Representative

Experienced Poker Dealer

Customer Service/Collector

Housing Advocate

Medical Billing Specialist

Cultivation Technician (Sun-Wed or Wed-Sat)

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