Top 1343 Director of client services Jobs in Minnesota

Director of Utilization Management
Blue Cross and Blue Shield of Minnesota —Eagan, MN
- $135,500 - $230,300 a year
- Hybrid work
- Office
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Director, Medicaid & Marketplace Client Strategy - Evernorth Health Services - Hybrid
The Cigna Group —Bloomington, MN
- $165,000 - $275,000 a year
- Online Application
- Bachelor's degree
- Fair chance
- Senior level
- Paid holidays
- Health insurance
Director Business Office Advisor - Infusion Services
Fairview Health Services —Shoreview, MN
- $153,899.20 - $217,276.80 a year
- 5 years
- Bachelor of Science
- Office
School-Based Therapist - Elementary School | Minneapolis
Washburn Center for Children —Minneapolis, MN
- $60,000 - $80,000 a year
- Full-time
- LMFT
- Classroom
- Doctoral degree
Quick Apply
LPN (Licensed Practical Nurse)
New Life Treatment Center —Woodstock, MN
- $32 - $35 an hour
- Full-time
- Background check
- CPR Certification
- Blood sampling
- Health insurance
- Dental insurance
Quick Apply
Mental Health Professional
Leech Lake Band Of Ojibwe —Cass Lake, MN
- $38 - $41 an hour
- 8 hour shift
- LMFT
- Pass drug screening
- Research
- Health insurance
- Dental insurance
Quick Apply
Director of Operations/ Professional Legal Administrator
Yanowitz Law Firm —Rochester, MN
- $85,000 - $105,000 a year
- Full-time
- Management
- 8 years
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Medical Director Psychiatrist
Newport Healthcare —Saint Cloud, MN
- $350,000 - $425,000 a year
- Medicine
- Management
- Psychiatry
Quick Apply
Home Health Care (RN)
Leech Lake Band Of Ojibwe —Cass Lake, MN
- From $32 an hour
- Weekends as needed
- CPR Certification
- Nursing
- Blood sampling
- Continuing education credits
- Health insurance
Quick Apply
Clinical Program Manager – Substance Use Services
Native American Community —Minneapolis, MN
- $105,000 - $120,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
14d
Director of Operations, Logistics
Imprint Engine —Brooklyn Center, MN
- $88,000 - $110,000 a year
- Full-time
- Background check
- ERP systems
- English
- Health savings account
- Health insurance
Quick Apply
Center Coordinator
Catalyst Behavior Solutions —Saint Cloud, MN
- Inventory management
- Mid-level
- Criminal background check
Quick Apply
Home Health RN Area Manager
Healthcare Staffing Pros LLC —Mendota Heights, MN
- $100,000 - $118,000 a year
- Full-time
- CPR Certification
- Nursing
- Microsoft Outlook
- AD&D insurance
- Health insurance
Quick Apply
Physical Therapist (PT) - Home Care
Senior Home Health Care —Rochester, MN
- $88,000 - $100,000 a year
- Full-time
- Management
- Physical & Rehabilitation Medicine
- Mid-level
- Continuing education credits
- Health savings account
Quick Apply
9d
LICSW Therapist
Aeriel Recovery Services —Duluth, MN
- $62,944.80 - $75,804.48 a year
- Full-time
- Background check
- Master of Social Work
- Driver's License
- 401(k)
- Paid time off
Quick Apply
7d
Clinical Director/Treatment Director(IRTS55 & DBT Program/ARMHS)
Evident Healthcare Management —Bloomington, MN
- $50 - $62 an hour
- Part-time
- LMFT
- Doctoral degree
- Residential
- Paid holidays
- Health insurance
Quick Apply
Bilingual Licensed Mental Health Counselor
Midwest Recovery & Primer Paso —Bloomington, MN
- From $41 an hour
- Part-time
- Background check
- Private practice
- LMFT
- Paid holidays
- Health insurance
Quick Apply
Clinical Director
Nexus Family Healing —Austin, MN
- $100,000 - $110,000 a year
- Full-time
- Background check
- LMFT
- Office
- Disability insurance
- Health insurance
Quick Apply
School-Based Therapist - Elementary | Bloomington
Washburn Center for Children —Bloomington, MN
- $60,000 - $80,000 a year
- Full-time
- School experience
- LMFT
- Classroom
Quick Apply
7d
Home Health RN Case Manager
BETHESDA HEALTH AND HOUSING —Willmar, MN
- $34.04 - $38.33 an hour
- Full-time
- Nursing
- RN License
- Computer literacy
Quick Apply
12d

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Director of Utilization Management

Blue Cross and Blue Shield of Minnesota -
Eagan, MN

Apply Now

Job Details

$135,500 - $230,300 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Healthcare staff management
Business strategy analysis
Coaching
Workplace dispute resolution
High school diploma or GED
Team development
Mentoring
Leading team collaboration initiatives
Presentation creation
Risk & issue management
Cross-functional team management
Cross-functional communication

Full Job Description

Hybrid | Eagan, Minnesota

Job ID: R0006557 Career Area: Health Services Date Posted: 06/08/2026

Save Job

Hybrid

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

The Director of Utilization Management leads and directs the utilization review staff is responsible for ensuring policies and procedures incorporate best practices and ensure efficient and effective utilization reviews. They manage and monitor prior authorizations and concurrent reviews through the clinical appeals process to ensure that the member is getting the right care in a timely and cost-effective way. They also manage retrospective reviews after treatment has been completed, which includes oversight of the clinical payment integrity team. They partner with the UM Product Manager to identify significant utilization trends, patterns, and provider behavior. The incumbent adapts operations as needed to drive value in line with the product roadmap. They consult and collaborate with internal and external teams to gain alignment and improved utilization of effective and appropriate services. The director ensures that business objectives are aligned to the product strategy, holds associates accountable to efficiency and productivity standards that ensure financial, compliance and quality objectives are met.

Your Responsibilities

Provide strategic direction, leadership, and operations oversight to programs and staff to optimize efficiency and effectiveness of Utilization Management operations, deliver positive health outcomes, meet/exceed performance guarantees and increase stakeholder satisfaction.
Collaborate with strategic partners and external customers to innovate, design and deliver operational rigor that supports the utilization management product strategy and delivers value to customers in alignment with corporate and divisional priorities.
Direct operational readiness and regulatory/accreditation compliance via formal processes such as policy and procedure, program descriptions, auditing, training, and metric monitoring and management.
Lead the evaluation of operational performance based on performance against industry benchmarks and acts on opportunities to enhance and improve.
Direct the creation, prioritization, and execution of approved business cases. Lead the creation and communication of program performance value through formal and informal presentations, dashboards, RFP content, client meetings and committee participation.
Serves as a change leader supporting, communicating and taking personal ownership of operational strategy and success criteria.
Leverage vendor partners and build a network among external market influencers, including regulatory bodies and Blue Plan resources, to bring new ideas and solutions that increase the value delivered to all stakeholders and to communicate existing value to the market.
Constantly scans the market for tools and technology that will improve operational efficiency and quality. Champions adoption and implementation of those tools that will drive business value.
Partners with workforce management to drive toward standardized metrics to measure productivity and quality. Establishes process to continually monitor teams’ progress against established standards and holds staff accountable to meeting standards.
Create and foster an environment where Medical Management staff can work effectively and efficiently at the top of their licensure.
Leads and directs a high performing team including interviewing and hiring employees following required EEO and Affirmative Action guidelines and ensuring employees receive the proper training. Conducts performance evaluation and is responsible for managing employees, including skill and career development, policy administration, coaching on performance management and behavior, employee relations and cost control.
With the UM Product Manager, is accountable for the delivery of utilization management Affordability of Care (AOC) targets

Required Skills and Experience

Accepting this position at BCBSMN requires signing an Employee Confidentiality, Intellectual Property Assignment and Restrictive Covenants Agreement as a condition of employment.
7+ years of related professional experience, with 3+ years of management experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
Demonstrated maturity, flexibility and capacity to navigate a complex structure with strong critical thinking, problem solving/conflict resolution skills.
Superior facilitation, written and oral communications skills to convey complex ideas simply, through written reports and presentation materials.
Strong leadership skills with the ability to generate ideas, support and commitment from constituents.
Demonstrated team building, mentoring and coaching skills with experience leading professional staff.
Strong business acumen and understanding of cross-industry business practices, market and competitive drivers.
Demonstrated ability to drive and execute results in a complex cross functional environment.
Demonstrated knowledge of healthcare payer industry and business processes.
Ability to see across the enterprise and identify potential risks and issues that impact other ongoing work efforts.
Strong teamwork and interpersonal skills at all levels.
Must be able to work effectively with cross functional groups, fostering teamwork with a commitment to quality.
Demonstrated ability to understand business strategy, including deep expertise with the accountability of scope and relate that strategy to program execution business knowledge across multiple functional areas.
Strategic thinking and critical decision making at an enterprise level.
Ability to thrive in ambiguity and adapt approach as needed.
High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

Advanced degree in business, finance or healthcare administration
Health plan program leadership experience
Current MN state licensure without restriction (i.e., RN or licensed independent mental health practitioner preferred)

Role Designation

Hybrid

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Compensation and Benefits:

Pay Range: $135,500.00 - $182,900.00 - $230,300.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: [email protected].

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Physical Requirements

Apply Now

Refine Your Search

director of client services jobs in minnesota

Director of Utilization Management

Director, Medicaid & Marketplace Client Strategy - Evernorth Health Services - Hybrid

Director Business Office Advisor - Infusion Services

School-Based Therapist - Elementary School | Minneapolis

LPN (Licensed Practical Nurse)

Mental Health Professional

Director of Operations/ Professional Legal Administrator

Medical Director Psychiatrist

Home Health Care (RN)

Clinical Program Manager – Substance Use Services

Director of Operations, Logistics

Center Coordinator

Home Health RN Area Manager

Physical Therapist (PT) - Home Care

LICSW Therapist

Clinical Director/Treatment Director(IRTS55 & DBT Program/ARMHS)

Bilingual Licensed Mental Health Counselor

Clinical Director

School-Based Therapist - Elementary | Bloomington

Home Health RN Case Manager

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