The Administrator is accountable for the management, control and operation of the nursing home campus and sets the tone to ensure a home-like atmosphere. The Administrator operates the nursing home in a manner that is an effective and efficient use of its resources to realize the ultimate goal of attaining and maintaining the highest practicable physical, mental and psychosocial well-being of each resident. The responsibilities of the Administrator include ensuring quality resident care through compliance with all federal, state and local laws as well as retaining highly trained, happy and motivated staff. Administrators are charged with creating, demonstrating and setting expectations for a culture of collaboration, compassion, and customer service that will strongly encourage staff to self-report areas of improvement and ensure residents’ rights are protected.
ESSENTIAL RESPONSIBILITIES AND DUTIES
RESIDENT CARE AND SUPPORT
Administrators manage and operate their facility in a way that promotes meeting the individual needs and preferences (INP) of residents and that care received is resident-centered by ensuring:
The admission process is comprehensive and resident-centered
Plans of care are drafted, implemented and maintained for every resident based on INP
Quality of living is maximized through continual monitoring of resident progress and corelated recommendations for the best care environment
All staff are trained and follow state and federal guidelines related to resident rights; issue related to abuse, neglect and misappropriation of resident property are addressed thoroughly and immediately
A formal Quality Assurance Program Initiative is created, reviewed and continually updated with focus on strategically determining how each staff member influences residents’ individual needs
A strong culture of customer service to facilitate a resident-centered experience
Residents are properly evaluated and cared for based upon their psychosocial needs and preferences
Residents and their support network are regularly informed of their care, condition and treatment
Resident-specific documentation is protected and follows state and federal regulations including HIPAA
Doctors’ orders are strictly followed, and policies and procedures are in place to assure compliance
Individualized rehabilitative services are provided to assist residents to meet their baseline and facilitate them to be as independent as possible
A clean, safe, maintained and sanitary environment via housekeeping, laundry, and maintenance
Recreation, events and programs are resident-centered and designed to meet INP
Nutritional needs are met in accordance with INP while meeting all physician’s orders
Services from qualified vendors are available to meet the needs of residents
STAFF
Administrator creates a culture of high employee satisfaction and competence through:
Ensuring corporate recruitment, selection and orientation procedures are consistently practiced
Assurance of robust employee training, development and continuing education opportunities
Focus on retention of staff through gathering continuous, honest feedback, ensuring timely performance appraisals, and the friendly, customer-service focused culture of the facility is prevalent, processes are in place to prevent injury and encourage staff wellness; ensure successes are celebrated!
Consistent utilization of corporate corrective action process including objective, thorough and timely investigations that require suspension of involved staff pending the outcome
Creating an environment where staff, without fear of retaliation, can communicate areas of frustration, abuse, mistreatment or other concerns
Ensuring staff records are complete, maintained and secure from unauthorized access
Managing, supporting and professionally growing competent department directors of the facility; holding department directors accountable for the same for the staff they manage
FINANCE
Administrator actively tracks all financial operations of the facility ensuring fiscal soundness and supporting sustained success through:
Creating accurate budget based on income, expenses, and capital improvements
Overseeing the billing and collections process and monitoring the accuracy of charges and timely collection of accounts
Ensuring systems exist so each recipient understands their bill and pays the facility timely
Staff awareness of steps to accurately perform their duties with regards to payroll, accounts receivable, billing, accurate record keeping, internal controls, trust accounts, HIPAA, etc.
Staff communication and cooperation with Corporate Finance
Approving all purchases and maintaining compliance with purchase order system including timelines on invoice cancellations for accounts payable
Monitoring, approving and communicating staff hours and overtime expectations
Administrator ensures the facility’s physical environment complies with federal, state and local laws through:
Understanding and ensuring the maintenance of all equipment and resources while continually validating the facility, grounds, equipment, tools, emergency systems, fire systems, sprinklers, etc.
Assuring infection control and sanitation are properly planned, implemented and validated, including training staff, proper supplies and resources being available and effective communication
An effective disaster preparedness program that includes regular training of staff, linkage to outside emergency agencies and agreements with outside vendors
Assuring all environmental, housekeeping and laundry services meet or exceed legal requirements
HIPAA compliant technology infrastructure and safeguards
Safe, clean, secure and accessible home-like environment for residents, staff and visitors
Administrators will ensure the efficient and compliant operation of the facility through:
Promoting and setting expectations for ethical practice throughout facility
Championing the mission, vision, values and strategic plans of Monarch Healthcare Management and integrate them into the daily operations of the facility
Monitoring and advancing satisfaction of residents and their support networks through visibility in visits with residents and family, satisfaction surveys, mock inspections and attending daily stand up meetings
Meeting with department directors regularly to discuss issues in their department and possible solutions
Ensuring survey-readiness any day of the year through training staff on protocol upon surprise inspections, reporting inspectors presence to all staff and corporate survey team, ensuring staff cooperation with survey, supporting staff throughout the survey, responding timely to surveyor requests, responding quickly and thoroughly with Plan of Correction
Following Monarch Vulnerable Adult policy and procedures timely, providing appropriate notifications where required, to address and mitigate liability and risk
Regular review of quality assurance systems (case mix)
Meeting with and communicating necessary issues to the Regional Director of Operations and/or VP Operations such as purchase of major equipment, local policy change, staffing issues, etc.
Works in collaboration with VP Assisted Living Communities to ensure compliance of Assisted Living portion of the facility, if applicable
Performing duties of HIPAA Compliance Officer to ensure adherence to privacy policies; working collaboratively with the Health Information staff member and department directors to oversee resident rights concerning their identifiable health care information; monitoring the HIPAA tracking system, investigating complaints and ensuring proper consent and authorization forms are used.
Ability and willingness to work some evenings and weekends as directed by supervisor.
QUALIFICATIONS
Education and Experience
Bachelor’s degree in healthcare administration or related field
Current Minnesota Nursing Home Administration license
If Administrator Designee, then ability to obtain above in a timely manner and permission from the Regional Director of Operations and/or VP Operations
Preferred
Leadership; achieves established goals through inspiration and loyalty of staff
Business acumen; understands intertwining of departments and how resulting financial metrics demonstrate their effectiveness
Resilience; ability to provide/receive constructive feedback, course correct and not take it personally
Motivator; ability to ensure staff feel supported while ensuring accountability to work expectations
Personability; ability to get along with all personality types and inspire trust with residents, staff, family and the community
High emotional intelligence (EQ)
Ability to actively listen, with the goal of understanding
Ability to clearly speak and proficiently read and write in English
Ability to travel as needed; may include overnight stays
About Monarch:
Monarch’s mission is to change the way short term rehabilitation and long-term care is delivered. We strive to make patient care and customer service come together, putting the needs of our residents and their families first. We fulfill the communities need for health and housing, in a comfortable well equipped, pleasant home like atmosphere.
We could not provide this caliber of services without our dedicated employees. We value their contributions and work hard to attract and retain the best talent by offering a positive and supportive work environment along with competitive pay, nice perks, and great benefits.
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
