Top 437 Network operations technician Jobs in Minnesota

Desktop Support & Service Desk Technician
Northfield Hospital & Clinics —Northfield, MN
- $57,699.20 - $81,452.80 a year
- Full-time
- Hospital
- HIPAA
- Mid-level
- Free parking
- AD&D insurance
10d
Data Center Technician
Introl —Saint Paul, MN
- $30 - $36 an hour
- Overtime
- Mid-level
- Ability to lift 50 pounds
- US work authorization
- Health insurance
- Dental insurance
End User Support Technician
Marmon Foodservice Technologies, Inc. —Brooklyn Park, MN
- $55,000 - $65,000 a year
- Weekends as needed
- Azure
- Research
- Office
- Paid holidays
- Dental insurance
Quick Apply
Field Service Technician
Natus Neuro —Minneapolis, MN
- $41 - $43 an hour
- Full-time
- Clean driving record
- Medicine
- 5 years
- Paid holidays
- Health insurance
Field Service Technician II St Paul, MN
BearCom —Saint Paul, MN
- $28.18 - $36.42 an hour
- On call
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
Pilot Technician- Water Treatment Equipment
Kurita America Inc. —Minneapolis-Saint Paul, MN
- $60,000 - $65,000 a year
- Full-time
- Up to 50% travel
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Mechanic II - 2nd shift
Mclane Company, Inc. —Northfield, MN
- $28 - $30 an hour
- Full-time
- Background check
- Pass drug screening
- English
- Profit sharing
- Health savings account
3d
Coax Splicer - Telecommunications
Universal Services —Woodbury, MN
- $24 - $37 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- AD&D insurance
Quick Apply
Director of Technical Services
AVSi —Minneapolis, MN
- $85,000 - $115,000 a year
- Full-time
- Hospitality
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Mechanic II - 3rd shift
Mclane Company, Inc. —Northfield, MN
- $26 - $32 an hour
- Full-time
- Background check
- Pass drug screening
- English
- Profit sharing
- Health savings account
3d
Technician 1
Sunbelt Rentals, Inc. —Hermantown, MN
- $18.99 - $26.11 an hour
- Full-time
- Spanish
- Mechanic experience
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Maintenance Technician III - Overnight Shift
FedEx —Maple Grove, MN
- $20.35 - $31.73 an hour
- Overnight shift
- Military
- Mid-level
- High school diploma or GED
6d
Chemistry/Microbiology Lab Technician - Nights
Actalent —Cold Spring, MN
- $23 an hour
- Temporary
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Commuter assistance
- Health savings account
Quick Apply
7d
Certified Veterinary Technician (CVT) Multiple Opportunities
Western Veterinary Partners —Champlin, MN
- $25 - $28 an hour
- Full-time
- Mid-level
- Communication skills
- Continuing education credits
- Health savings account
Quick Apply
10d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Cottage Grove, MN
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Prior Lake, MN
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Senior Manufacturing Engineer
Actalent —Delano, MN
- $45 - $60 an hour
- Temporary
- Analysis skills
- Mentoring
- Fair chance
- Commuter assistance
- Health savings account
Quick Apply
7d
Lab Technician
Actalent —Eagan, MN
- $21 - $22 an hour
- Contract
- Microsoft Office
- Cleaning
- Fair chance
- Commuter assistance
- Health savings account
Quick Apply
7d
Sample Registration Tech
Actalent —Saint Paul, MN
- $20 - $21 an hour
- Contract
- Bachelor of Science
- Fair chance
- Communication skills
- Commuter assistance
- Health savings account
Quick Apply
7d
IT Hardware Quality Control Technician
Alta Technologies, Inc. —Plymouth, MN
- From $21 an hour
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- In-person
- Health savings account
- Health insurance
Quick Apply

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Desktop Support & Service Desk Technician

Northfield Hospital & Clinics -
Northfield, MN

Apply Now

Job Details

Full-time
$57,699.20 - $81,452.80 a year
10 days ago

Benefits

Free parking
457(b)
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Pension plan
Employee assistance program
Vision insurance
Loan forgiveness

Qualifications

Incident report management
Enterprise software
Incident management software
Windows
Microsoft Office
Internal employee customer service
Desktop (troubleshooting support)
Incident management operations support
Problem management
Desktop administration
IT department experience
Ticketing system technical support

Full Job Description

Title

Desktop Support & Service Desk Technician

Summary

The Desktop Support & Service Desk Technician provides both frontline (Tier 1) and escalated (Tier 2) technical support for all end-user computing devices, systems, peripherals, and the ITS service desk. Operating primarily through the Freshservice IT Service Management (ITSM) platform, this role serves as a key point of contact for end users logging, triaging, and resolving incidents and service requests in alignment with established SLAS. In addition to deploying, maintaining, and troubleshooting a wide variety of hardware and software used by internal staff, external partners, and providers, the technician ensures optimal performance and availability of desktop, mobile, and telecommunication technologies that support patient care and business operations. As a key member of the ITS team, this individual plays a vital role in delivering excellent customer service, driving first-contact resolution, maintaining systems security and compliance, and supporting ongoing digital transformation initiatives within a healthcare environment.

Compensation

We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The wage range for this position is $57,699.20—$81,452.80 annually. This range reflects the base salary for this position.

Key Accountabilities

Device Lifecycle Management
- Deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, phones, and related peripherals.
- Prepare systems using standardized imaging and provisioning tools ensuring security and compliance configurations are applied.
Service Desk, Incident & Request Management (ITSM – Freshservice)
- Serves as a primary point of contact for end users, capturing every incident and service request as a ticket in Freshservice via phone, email, the self-service portal, chat, and walk-up support.
- Triage, categorize, prioritize, and route tickets based on impact and urgency. Follows ITIL-aligned incident and request management workflows and meeting established first response and resolution SLAs.
- Own assigned tickets through the full lifecycle, providing timely status updates to end users and documenting troubleshooting steps, communications, and resolutions in Freshservice.
- Maintain accurate asset inventory, build and update Freshservice knowledge base articles to enable self-service and first-contact resolution.
Tier 1 Support – First Contact Resolution
- Resolve common end-user issues at first contact, including password resets, account lockouts, MFA enrollment, basic connectivity, printing, and standard software and access requests.
- Apply knowledge base articles, runbooks, and standard operating procedures to deliver consistent, repeatable resolutions within Tier 1 scope.
- Escalate incidents and requests that exceed Tier 1 scope to Tier 2 or specialized teams with complete, well-documented context.
Tier 2 Support – Escalation & Advanced Resolution
- Accept escalations from Tier 1 and perform advanced diagnosis and resolution of hardware, operating system, application, and connectivity incidents.
- Fulfill complex service requests such as device provisioning, software packaging and deployment, and account or permission changes within delegated authority.
- Investigate recurring incidents, support problem management, and coordinate with Tier 3, engineering teams, and vendors while retaining ticket ownership.
- Identify automation, self-service, and “shift-left” opportunities and convert proven resolutions into Tier 1 knowledge base content.
System Integration & Connectivity
- Ensure seamless integration of endpoint devices with authentication systems, email, virtual platforms, conferencing tools, and business applications.
- Maintain reliable connectivity to networks, including VPN, wireless, and shared drives.
Documentation & Knowledge Sharing
- Maintain detailed and accurate documentation of procedures, configurations, asset inventories, and technical resolutions.
- Contribute to internal knowledge bases and best practice guides.
Field and Remote Support
- Provide onsite technical support at remote clinics or facilities, including setting up new locations, relocations, and events.
- Support remote users with secure and efficient access to organizational resources.
Security & Compliance
- Adhere to ITS security protocols and HIPAA compliance requirements.
- Identify and report vulnerabilities or compliance risks related to endpoint devices.
After-Hours Coverage
- Participate in scheduled after-hours and weekend on-call rotation to support critical issues or planned maintenance.
Continuous Improvement
- Proactively identify recurring issues and recommend process or technology improvements.
- Stay current on industry trends, operating systems, device management technologies, and emerging tools relevant to desktop support.
Other Duties
- Participate in special projects or technology rollouts as assigned by ITS leadership.

Required Qualifications

Minimum 2 years of experience in a technical desktop support or IT field support role.
Strong knowledge of Windows OS, Active Directory, Office 365, device imaging, endpoint management tools, and common enterprise applications.
Familiarity with IT ticketing systems (e.g., Freshservice, ServiceNow).
Customer-centric mindset with a focus on delivering consistent and effective support.
Demonstrated critical thinking, problem-solving, and time management skills.
Strong written and verbal communication skills with ability to communicate technical information to non-technical users.
Hands-on experience providing both Tier 1 and Tier 2 end-user support in a service desk or help desk environment.
Experience working within an ITSM platform—Freshservice strongly preferred—to log, manage, and resolve incidents and service requests and to maintain knowledge base content.
Working knowledge of ITIL service management practices (incident, service request, problem, and change management) and SLA-driven support.

Preferred Qualifications

Experience supporting IT infrastructure in a healthcare setting, especially clinical end-user devices or applications.
Certifications such as:
CompTIA A+, Network+, Security+
Microsoft Certified: Modern Desktop Administrator Associate
HDI Support Center Analyst
ITIL® Foundation
Experience with device imaging tools (e.g., intune, SCCM) and configuration management.
Demonstrated ability to work independently and manage IT projects or rollouts.
Experience administering or configuring Freshservice, including ticket queues, workflows and automations, SLAs, the service catalog, knowledge base, and reporting/dashboards.

Schedule

80 hours per two-week pay period
Monday–Friday, 7:00 a.m. – 4:00 p.m.
On-call rotation is required for one week every 15 weeks, beginning Monday evening and ending the following Monday morning
Occasional weekend work is required to support special projects and maintenance activities

Benefits

Paid Time Off accrued starting on first paycheck
Medical, Dental, and Vision (discount plan) coverage
Flexible Spending Accounts
Life, AD&D, and Disability Insurance
Pension Plan (PERA) with 7.5% employer match
Optional 457(b) Retirement Plans
Tuition Reimbursement
Loan Forgiveness Eligibility – PSLF + MN state programs for qualifying roles
Employer-Provided Certifications + Continuing Education
Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items

About Us

Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 800 employees. We’re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We’re proud to be named to Becker’s 2025 list of "100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon—along with Urgent Care locations in Northfield, Lakeville, and Farmington. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota.

Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here.

This posting is not a complete list of duties or responsibilities. Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements.

Location: Northfield Hospital & Clinics · Information Technology
Schedule: Full Time (.75-1.0), Day, 80hrs/2wks

Apply Now

Refine Your Search

network operations technician jobs in minnesota

Desktop Support & Service Desk Technician

Data Center Technician

End User Support Technician

Field Service Technician

Field Service Technician II St Paul, MN

Pilot Technician- Water Treatment Equipment

Mechanic II - 2nd shift

Coax Splicer - Telecommunications

Director of Technical Services

Mechanic II - 3rd shift

Technician 1

Maintenance Technician III - Overnight Shift

Chemistry/Microbiology Lab Technician - Nights

Certified Veterinary Technician (CVT) Multiple Opportunities

Now Hiring IT and Telecom Field Technicians

Now Hiring IT and Telecom Field Technicians

Senior Manufacturing Engineer

Lab Technician

Sample Registration Tech

IT Hardware Quality Control Technician

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