Overview: At Intuit, we believe in powering prosperity around the world. As a leading financial technology company, we build iconic products like QuickBooks, TurboTax, and Credit Karma that empower millions of small businesses and individuals to thrive. Joining Intuit means becoming part of a mission-driven culture where innovation, customer obsession, and a commitment to excellence are at our core.
Are you a highly skilled payroll professional with a genuine passion for guiding small businesses to success? Do you love the idea of being the trusted advisor who sets clients up for long-term financial health?
Intuit is seeking a dynamic and customer-centric Elite Payroll Onboarding Associate to be a foundational partner for our Elite QuickBooks Payroll clients. In this pivotal role, you'll be the friendly, expert guide ensuring a seamless, accurate, and truly delightful onboarding experience, from initial setup through their first successful payroll run. This isn't just about processing data; it's about building trust, educating clients, and proactively solving complex challenges for the businesses that power our economy.
Qualifications:
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Deep Payroll Expertise: 1+ years of comprehensive experience as a payroll professional, either processing for a small business, or new customer onboarding.
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Working knowledge of common employee set-up, payroll deductions, analyzing payroll reports, and federal, state, and local payroll laws and regulations.
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Accounting experience is a plus. Intuit QuickBooks Online experience is highly desired.
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Customer-Centric Mindset: Knack for listening to and empathizing with customers to build strong, meaningful relationships
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Analytical Acumen: Superior analytical and troubleshooting skills; ability to determine from a complex set of variables how to resolve payroll issues
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Exceptional Communication: Excellent verbal and written business communication skills to inspire client confidence via phone and messaging.
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Tech Savvy: Strong computer proficiency and comfort with navigating multiple web-based and desktop applications. Google Docs and Sheets, CRM tools, knowledge base searches
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Organized & Adaptable: Savvy time management and multi-tasking with the ability to juggle multiple priorities and deadlines within a high volume and fast paced environment.
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Problem-Solver: A passion for creative problem-solving and a proactive approach to identifying and addressing client needs.
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Learning Agility: Ability to learn Intuit products, tools, resources, and processes quickly in a training environment, with the ability to transfer learning to an "on the job" environment with real customers.
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Mindset: Desire to learn, understand, and have passion for how you help small businesses succeed across the United States.
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Certification: Certified Payroll Professional (CPP) or Intuit's QBO Certified Payroll ProAdvisor is an advantage.
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Education: High school diploma or GED required. Bachelor's degree in a related field is preferred, along with a small business payroll background.
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Bonus Points: Bilingual proficiency (English/Spanish) is a plus.
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Make a Real Impact: Your work directly helps small businesses thrive, contributing to their success and the broader economy.
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Grow Your Career: Opportunities for continuous learning, professional development, and career advancement within a leading global tech company.
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Thrive in a Collaborative Culture: Work alongside a supportive, innovative, and diverse team dedicated to solving customer problems.
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Competitive Compensation & Benefits: [Consider adding specific benefits here if allowed, e.g., comprehensive health benefits, generous PTO, 401k with matching, etc.]
Ready to help small businesses succeed? Apply today and join the Intuit team!
Responsibilities:
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Master the Client Journey: Expertly manage an ever-changing pipeline of new Elite Payroll clients, guiding them through every stage of their onboarding process with clarity and confidence.
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Be the Payroll Expert: Provide comprehensive expertise for complex payroll setups, including intricate tax regulations, deductions, benefits, and various pay structures, ensuring 100% accuracy and compliance.
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Build Relationships: Act as a trusted advisor, proactively communicating with clients via scheduled appointments and messaging to gather necessary information, answer questions, and provide timely updates.
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Solve Complex Challenges: Apply analytical and problem-solving skills to diagnose and resolve intricate payroll issues and product questions, often working with diverse data sets.
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Empower Clients: Educate clients on the full capabilities of their Elite Payroll Subscription and other relevant Intuit products and services, empowering them to maximize their business efficiency and financial health.
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Ensure Data Integrity: Maintain meticulous and thorough notes for all client engagements, ensuring accurate record-keeping and seamless transitions for ongoing support after their first payroll run.
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Collaborate for Collective Success: Partner closely with internal teams (Sales, Tier 2, Customer Support) and external partners to address complex client needs and drive optimal business outcomes.
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Drive Continuous Improvement: Actively participate in initiatives aimed at enhancing both the client and expert experience, identifying opportunities for process optimization and efficiency gains.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:
Bay Area California: $20.50 - $23.00
Southern California: $20.50 - $23.00
Colorado: $19.50 - $22.00
Hawaii: $20.00 - $23.00
Illinois: $19.50 - $22.00
Massachusetts: $20.50 - $23.00
Maryland: $19.50 - $22.00
Minnesota: $17.50 - $20.00
New Jersey: $20.00 - $23.00
New York: $20.50 - $23.00
Ohio: $17.50 - $20.00
Vermont: $19.50 - $22.00
Washington: $20.00 - $23.00
Washington DC: $19.50 - $22.00
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
